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“Gretchen was just a pleasure to deal with. The customer service was excellent. One time I accidentally left my storage unit unlocked. I received a phone message from Gretchen letting me know.
8/23/24 I just rented ANOTHER storage unit at Life Storage. I came back because of the excellent service at this facility. It was great to see that Gretchen was still there. When I visit a business with high turnover and see a new face every week, I lose respect for that business because they must not be paying enough to make it worth it. I hope Gretchen is well-compensated for what she does. She deserves it!”
“Every single person at LifeStorage has been helpful, knowledgeable, and friendly. I had a unit at the East Syracuse location and then had to switch to a larger unit in Manlius. It was a very simple and pleasant experience. Thank you to Becca, Jeffrey and the others at these locations.”
“So far so good. Needed to store items from a basement so new flooring can be installed. Even though storage unit is on 3rd floor, I had easy access via rolling cart and elevators. Clean and well-lit during daylight hours. Kent was available to explain the process and answer the questions I had.”
“Great customer service individual who took the extra time and effort to make this a very positive experience. She was ambitious, positive, and deserves acknowledgment for a job well done. It’s rare to have an individual who works to make the customer experience a positive one.”
“I went to get moving supplies . The service was immediate and the employees were friendly
The store was well supplied with about anything you could need”
“We dealt with Kellen @ East Syracuse location, he gave stellar customer service and we couldn’t have been happier with our experience! The truck was very clean also. Exceeded our expectations, we highly recommend them!”
“I have been going to this location for the past few months, and the service is great, and plus Matthew always greet me with a smile and get me exactly what I want and always try to compromise to my need and get me in an out so quick and their prices are perfect. I appreciate everyone at this location for their service specially Matthew. ? the best in town for truck rental and cheap price. I will always go back for more rental”
7AM - 7PM
740 Erie Blvd E, Syracuse
Truck Rentals
“Tammy (Owner), and Dominique as agents for this location made my move a seamless, easy experience. I am so impressed with how well operated the Erie Boulevard, Syracuse location is. It’s like watching a well oiled service operation before one’s eyes, a well managed and beautifully run business. It’s obvious a lot of effort goes into serving customers so seamlessly and with such care to efficiency in customer service and quality of the services and products offered. I was checked in in no time and Tammy on my second visit and rental and Dominique on my first visit and rental—both within a week’s time—were welcoming and professional, and made me feel like I was special, like family or a special customer. The people in front of me were treated the same way. And they operate under such an extraordinarily effective business model, everything works like clockwork. Check in and reservations or special needs are accommodated at an excellent pace and with obvious care, empathy , and compassion. The professionalism they show at this location is matched by the quality and condition of the equipment they provide and goods and supplies they sell. I recommend this location highly and without any reservation. It is a wonderful place to do business with and is a great face and model for U-Haul Regional and National. Richard S. Risman, Law Professor and New York Attorney. 2/17/24”
“Dealing with David Cook is a great person to deal with. I highly recommend the Ryder in Liverpool.Definitely the easiest and best truck rental place to do business with.”
“More helpful than any trucking Dealership I have ever dealt with . They were helpful, more than accommodating and happy to do it. I will pick up a truck from here anytime they want me to”
“Having my fair share of bad luck lately with Penske shop repairs, I pulled into the Liverpool shop with low expectations....I was happily misguided. This is the way a penskeshop should be run and staffed. They took the time and energy to repair my hub seals correct. From the mechanics up to management, I was thoroughly impressed.”
“I rented a U-Haul cargo van from Drive-In Self Storage, East Syracuse, NY. The manager, Grant, is the model of efficiency and fine customer service. He was informed, amiable and very helpful. The vehicle was in fine shape and drove comfortably. It met my needs fully. U-Haul customer service rectified a billing error promptly and efficiently. Finally, as a self-storage operator myself, I found Drive-In Self Storage's premises pristine, well secured and lit, and equipped with the latest software and security apparatus. I unreservedly recommend this U-Haul franchise.”
“Incredible experience. Easy pickup, the truck was clean and gassed up. The gentlemen that I worked with was very kind. The truck drove well. Finally, my drop off was also extremely easy. I’ll be using this location over any other because it was done well here, plain and simple. Thank you for a great experience.”
“The two guys were friendly and professional. They allowed me lots of time and space to offload my motorcycle and gear before examining the condition of the truck and trailer, and even found my jackknife that had slipped under the seat!”
7AM - 7PM
7803 Brewerton Road, Cicero
Truck Rentals
“Rented a cargo van from UHaul in Syracuse NY. Aleasha was my customer rep and she was great! Explained every detail to my understanding. The van itself was perfect. I had the privilege of driving a brand new Ford Cargo Van with just 100 miles on it.”
“Rented trailer. Received trailer. Returned trailer. More or less smooth sailing. Five stars…
Rented trailer again. Easy going customer service. I’d guess the poor reviews listed here were probably related to the individual posting.
It’s also true the trailer I got was not the one ordered. They gave me a rental pretty similar. 4x8 vs 5x9. I’ll happily take the extra space and the weight/size penalty was insignificant. This is U-Haul and things are in constant flux.
It appears there are new owners/managers from several years ago.”
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“I have been with Life Storage in Liverpool for over a year now. I actually have 3 units and deal with the manager Justin frequently. Not only is he super friendly , but polite and accommodating. I have had issues with data breaches of finances and he was understanding and sympathetic to resolve my issues when I had to stop my auto pay and cancel my cards. Best around.”