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January 2024 by Amalina bile
Friendly and fast service also reasonable price
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September 2023 by Kevin Gailor
Real con artist company,was charged $172 for a 3 mile tow,beware consumer!!!!!
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April 2023 by Desa Carbone
Cost over $600 to get my car back from an accident that they towed. They towed 1135 pm on a Saturday. Left message on a Sunday never called back. Finally got through on a Tue. When I said I called and left message but never got a return call they were like yeah we were busy. So basically I paid for their business
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April 2023 by Raudeesha Dow
Totally ridiculous how they left my car on the street facing the wrong way trifling this is actually the 2nd time I had to do business the 1st time was out of my control they towed my car I was at work now my insurance company paid them to do lazy work
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April 2023 by Calvin Atkinson
Northern lights responded quickly and I was back on the road within a few minutes.Service: Battery
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April 2023 by Thomas G.
I was extremely satisfied and beyond impressed with the attention Marcel took to ensure my difficult vehicle to tow was safe and secure to transport it. A 1 Ton 1947 Ford Dump Truck isn't easy to get on a tow bed deck or properly secure it but he took his time and was extremely friendly and polite during the process.
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March 2023 by Molly L.
My car broke down on Saturday afternoon 3/18. Northern Lights Auto towed us to our station. Rob was our driver and was a great guy. He was very careful and was very friendly on our ride to the station where the vehicle was being dropped off. Thanks for your help Rob!!
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December 2022 by Patti Iacampo
My daughter brought her car in for the cams. Was told her engine was cracked. Quote one price and then it changed. Went to get her car they charged me almost a grand and they didn’t even put the engine back together. The tow truck driver was in shock and even said what the heck!!!! Completely unprofessional and crooks!!!! Stay awayService: Auto engine diagnostic
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August 2022 by Heather Boyd
My sister got into an accident and her vehicle got towed here, The owners were FANTASTIC!!! They walked us through everything and were super informative and helpful! Would absolutely recommend everyone here!
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July 2022 by Kim Goodson
I was on my way to the airport with my daughter and had a car issue on the highway. I called AAA and Northern Lights came to our rescue. I can’t say enough good about them. They were friendly, professional, and very helpful. They made a stressful situation much better for us. Luckily it was a minor issue. Unfortunately I live sn hour away from them or I would use them for all my car needs. I thank them very much for their help!!
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April 2022 by Patty Farrington
Although the tow truck driver was friendly and punctual, my towed car ended up getting lost! I called the shop where it was suppose to be to see how things were going and they said the car wasn't there. I was aghast and frantic! I called the business and the dispatcher gave me a different address for where it was dropped off than the one I gave. I asked the dispatcher if they would go and pick it up and bring it to where it was originally suppose to be taken, since a big mistake had been made. He told me that I would need to call my insurance company to get it straightened out. Not wanting to argue, I called the insurance company and they ended up filling out a new claim after realizing that they could not add this problem to the old one. They then called another towing company. My phone rang about 30 minutes later and it was the new towing company operator who was now at the address where the original tow company told me that they dropped off the car. He told me that he was in front of an apartment bldg. and the car was not there!!!! Panicking, I asked him if I could call him back after I called the original tow company to see what was going on. He said that was fine and he would continue looking for the car. I then called the company demanding to know where the car had been taken. Finally, after waiting on hold for what seemed like forever, I was given the name of an auto shop which was in the vicinity of where the car was expected to be. I then called back the new operator and he told me that he was within minutes of the place and would get the car where it needed to be. 20 minutes later the phone rang, it was the auto shop calling to tell me the car had finally arrived!!!! What started out as a simple problem devolved into a 5 hour fiasco of who's on first. The next time I need a tow, I'll be asking my insurance company to call the tow operator who found my lost car!
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April 2022 by kody Arnold
These guys were horrible to work with. They took forever, over 2 weeks longer then what they originally told me. The entire time they did not keep me updated with what was happening. The price of the repair literally doubled after it was originally assessed. I feel like they for sure took advantage of a desperate situation that I really couldn't get out of once I okd them to fix it. I would not recommend them to anyone.Service: Engine repair
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April 2022 by Joshua M.
The driver literally stole my girlfriends phone and refused to hand it back to her when I was put on the phone to speak to him. Demanded I pay for him coming out to get the vehicle when I didn't even call him. The tow truck then towed the vehicle without my permission and then demanded payment in cash or threatened to keep the vehicle. They are criminals! Call the cops if they come for you!
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February 2022 by Kara Winters
Fantastic experience doing business with this shop. Our car was not drivable so I used my roadside assistance to have it towed to this location, they actually picked it up on a Tuesday evening for its Wednesday appointment, my vehicle was done by Thursday. Impressive to say the least as the vehicle needed an alternator and they had to deal with the warranty department to cover the bill. Scott and everyone else that I spoke to was very professional, we will be back when needed.
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October 2021 by Chad Dehmler
These guys really helped out the weary traveler! I had an incident on I90 and had to have my trailer towed there on a Sunday night. The authorized thruway tow company highly recommended this place and said "They're good people!". I decided to stay the night in a hotel on the off chance they could fix the trailer the next day (Covid waits and all, I was concerned I would have to wait for parts and I would have preferred to be in my own bed, but... I took the chance.) When I called early in the morning, I asked for Scott (because Sean, who happened to be in the shop late at night at 10pm, took my key and told me to ask for Scott). Anyhow, Scott said morning was tough but afternoon they should be able to get me a quote. I went to the shop at noon and Kevin said they were able to get the parts and they'd have it done in a couple hours. That was great news! And while I waited, I was able to use the wifi for some meetings and get some work done. The bill came in and it was very reasonable for such a fast job. Great that you can find an honest shop when you are on the road and need some help! I'd like to dedicate the review to the memory of Todd Young, one of their coworkers must have died from a tragic accident on the rode. His foundation is dedicated to remind people to move over. I've never met Todd, but he must have been a great part of a great team. Remember ever one MOVE OVER.
