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July 2024 by Rene Ella
Subpar experience, I was asked to pay before polishing (this is totally normal) she told me the total for my service ($25) and asked if $28 was ok and I agreed assuming that was a tip. I paid with my card. As I was leaving she proceeds to chase me outside and tell me “I forgot to leave her a tip”. Moral of the story, come with cash and know that tip is EXPECTED regardless of how you feel about the service.
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April 2024 by Adrianna Chandler
Vivian’s has the sweetest staff, the upmost attention to detail , very fair prices and great quality
Plenty of amazing colors to choose from.
This is 426 ?
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March 2024 by H L
I have been to every nail salon in and around riverhead Unsuccesfully. I was never happy anywhere I went. Finally I decided to try mattituck and went to Nails by Vivian and I have NEVER been happier! My nails are PERFECT every single time whether you see Brian or Vivian- They are amazing and So nice. They remembered my name after the first time and everything you like! They are the BEST!!!
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December 2023 by Adrianna C.
Best Nail salon on Long Island I recently moved up island and have tried soooo many different Nail salons and they don't seem to measure up to Vivian's Staff. All so professional and sweet. It's always a lovely experience. Please do not go if you don't respect the service Industry!! Nothing upsets me more than hearing a rude costumer in Vivians shop. If you are a "Karen" go somewhere else, everyone here deserves kindness and respect. if you get away with your rudeness at another salon , stay there. Terrific vibes, clean , professional , cant find a salon that's better.
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September 2023 by Cathy M.
I have been a customer at Vivian's for over two years. The staff is great and always respectful. I was in the shop on the day the other women complained. It did not happen as they said. The mothers never once asked the daughters to stop. Yes they were being children, but as parents you need to stay on top of them. After all it is a place of business. I was trying to read my book but gave up because of the distraction. The gentleman getting a pedicure defended Vivian, as she was right. So don't pay too much attention to the 2 women who gave a 1. Try them yourself they are worth it.
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September 2023 by Tori F.
First off they were rude and we struggled to talk to them as they kept their masks on- I get it BUT we told them we were hearing impaired. Not cool, so disrespectful. Putting the nails on my family member, one gal looked at me and said "this is going to be more money"Okay but maybe tell people BEFORE you start and don't nickel and dime the hell out of clients. Extra charge to shape the nails. Really??? $200 for 2 pedis, 1 mani, and a set for something that runs $100-$150 with tip. Gave me a hard time about my Apple Pay, after I asked them if they took it. They wanted an actual card. Apple doesn't automatically come with a card, you must request it. Next I asked to include the tip and they insisted on cash. "Cash is king" is the motto here. Well, it's 2023 and they need to get with reality, we are an electronic society and not everyone has the CIK mentality. We were in town for a funeral and this visit added so much unnecessary drama. Sad bc our other family referred us there! SMH.
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September 2023 by Linda S.
I've been coming here for years, the salon is always clean, staff is professional and pleasant. Vivian does my nails and always does a great job! Luisa does my toes and always takes her time and they are perfect. I have recommended her many times to friends and they too are happy.
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September 2023 by Ruchita K.
My daughter and I had a terrible experience at this salon. The owner was very rude to us, super unprofessional and treated us the way no patron should treat their customers. The place is filthy and I would not recommend anyone get their nails there. They have flies, mosquitoes and wasps everywhere. This was supposed to be a daughter and mom special time but it was ruined by the unpleasant experience and rude remarks but the owner. My manicure was rushed, the cuticles cut too deep and bleeding, and when I asked Vivian to fix things, she got really angry and asked that I she thinks I do not know what good manicure looks like. My daughter who's 6 was yelled at for moving her chair and when she asked to see different colors, she wasn't allowed bc she already picked one. Never going to visit this place again and suggest any sane person to also stay away.
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September 2023 by Rita D.
If I could give 0 stars, I would. I'm shaking after the experience I had here today. As if the dried out polish and the flies and wasp buzzing throughout weren't bad enough, the owner was extremely hostile to me, my friend and our three young daughters (5, 6 and 6) in what should have been a most special memory. Her agitation began when my daughter reached for a nail polish when choosing a color. She snapped to me to help her which I was happy to do but had been helping my other daughter. The mani/pedi were uneventful with two customers mentioning how well behaved they were, "like princesses". While my treatment was being finished, our youngest was slowly spinning the nail polish rack and occasionally lifting colors. This didn't strike me as problematic. When their voices got loud, we reminded them we were in a salon and they needed to be respectful and stay in their seats. They weren't perfect but in terms of kid's behavior, we were proud of them. When paying the bill, the owner began to lecture my friend to say our children were not behaved and had mixed her colors on the rack creating work. As I went to tip she sighed and rolled her eyes. I mentioned that I understood that she had an issue with the kid's behavior and I was surprised and disappointed. She then repeated the same complaints in a loud and frustrated voice and said with exasperation that we do not parent appropriately. I asked to speak to the owner only to learn this was the owner. I then said to her that if this was her position I do not think it advisable for her to offer this service (by the way, she charged $40 per kid so definitely highest end of market). I also said I found her remarks to be both inappropriate and rude. She then said- that's fine, I have many loyal customers, they will keep coming to me. As I said to her, I truly cannot imagine how she is in business or will remain so. She proceeded to ask the people in the salon if they agreed with her as her loyal clients. A big guy who had been taking selfies throughout proceeded to say that it became my issue bc I had continued to engage. My daughters thanked her despite this and then we rushed out as the oldest began to cry because this woman "didn't like her". I gave up and threw my shoes on so ironically will be getting a polish change due to smeared nails bc she didn't wait for me to dry to give me this treat. Pics of my two kids before we were berated.
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September 2023 by Ken Kmetz
Never an issue
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August 2023 by Michelle C.
Nail Tech guilt tripped me into tipping more for a service when I originally gave $7 for a $65 mani-pedi, she proceed to ask if she had done a bad nail service due to the low amount of tip and gave me a scowl, I really would recommend not going there if you don't want to be treated rudely. I believe her name is Jessica she wears the oval shaped glasses, would avoid her if possible. Vivian is great, but this tech made me super uncomfortable, I'll be avoiding this location from now on.
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August 2023 by Brittany F.
Completely unprofessional and the manicure was rushed and poorly done. Mocked for a medical condition. Save your money and go elsewhere.
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August 2023 by KATHY GADOMSKI
Excellent as usual
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August 2023 by Amy Gold
Great manicure and lip wax. Excellent and friendly service. I had a UV manicure. The woman who did it was a real pro. Very detailed and wax was great too!!
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July 2023 by Michele Giaccio
Went today with my friend ....we both had a wonderful experienceService: Manicure
