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September 2023 by Kyle Schwartz
Always very quick to help make a deposit or take money out
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October 2022 by Dustin s
Fired all the old staff and can't make cards on site trash
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February 2021 by brendan boyle
Great and but sadly only one nearby :(
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January 2021 by James K.
Very nice on the phone and in the branch. Also the covid measures and cleanliness is appreciated. Kudos to the manager and the tellers
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June 2020 by Peter Cameron
banks are in the goverenment's category of essential services, like grocery stores, gas stations,... How is it they offer only ATM service? What is up with that? Cuomo opened phase 1 in Suffolk county two days ago, yet bank remains closed. I mean really how special are banks that they make up their own rules as they go, don't share risk with the rest of essential services? This hits hardest at poor folk, at elderly, at those without access to electronic banking,... This is just not right. Unfortunately posting without giving at least one star is not possible.
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March 2020 by Christopher Colwell
The customer service hotline is just as worse as the branch location. Also to consistently fire people without reason in a small town such as Mattituck you can best believe there was a public outcry. Avoid this bank at all costs they do not have any morals.
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November 2019 by Austin L.
Idiots work here, idiots. No one knows what they're doing and the lines are out the door. Avoid this crapshoot bank at all costs. The bank hates their customers apparently.
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March 2019 by miles
Worst bank ever. They fire everyone, close every location and now everytime the line is out the door here. The employees are rude and just say 'you can either wait, or use the ATM you walked right past or your phone to do what you need to so don't complain about the line when you have obvious choices' yes, that was a real response I got from one of the female workers. Beyond rude, I feel like my money is not safe being held by such snotty people. Avoid at all costs. Plus, they are going to close this branch in a few months anyway, so then our money will be held hostage. Not right and not fair.
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February 2019 by Amy Bailey
Although I have an account here, and they have a notary public on staff, they refuse to notarize my documents because it wasn't anything to do with a capital one loan. I honestly don't think this is even legal in NY, a notary is supposed to be a free service, and I do have an account there! Not for much longer after my interaction with them today. I plan on moving all 4 of my capital one accounts out to another bank that actually believes in customer service. Horrible bank.
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October 2018 by Dan 9688594
YOU ARE RIGHT, KATHY IS SUCH A GEM LIKE BOTH THE CUSTOMER AND CUSTOMER SERVICE SAID!! WHY DID YOU FIRE HER THEN? RIDDLE ME THAT. CAPITAL ONE DOES NOT CARE ABOUT THEIR EMPLOYEES OR CUSTOMERS ALIKE. THE BANK FIRED ALL OF THE STAFF OF YEARS HERE, THEY FIRED EVERY SINGLE ONE OF THEM AND REPLACED THEM WITH IDIOTS WHO DO NOT KNOW ANYTHING. WHY DID YOU FIRE DEDICATED AND LOYAL PEOPLE??
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October 2018 by Laura Beard
Only can speak to customer service on the phone. I called about a matter and spoke to Kathy and while the branch could not help me, she was very pleasant, accommodating, and helpful. No problems.
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October 2018 by Milton
Bank does not care about anyone, it is that simple. They fire good, dedicated employees some of whom have worked there for DECADES.
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October 2018 by Lisa Miller
Well I came here to share my experience of this new Capital One bank, and I can see I am not alone. As others have stated, this bank is cold and impersonal. There is not personal touch here whatsoever. The employees look sad, depressed and miserable and I do not blame them one bit. I would be this way to if I work for a company that fires people of 30+ years.
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October 2018 by Austin Lew
No drive up, how are elderly and disabled people supposed to do their banking? I do not want to do mobile banking nor do I want to bank online, I want to bank like I always used to without having this new modern garbage shoved down my throat. Enough of this modern garbage. The bank simply does not care about it's customers, it is that simple.
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October 2018 by Susan Tyler
Very disappointed in this new branch, no drive-up teller first and foremost. No more small hometown bank where you know the employees and the employees know the customers. It's cold and impersonal.
