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October 2024 by William Price
Owner David is incredibly lazy and inefficient. Do yourself a favor and use the FedEx on Sunrise.
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September 2024 by Maggie Palamara
Poor customer service and incredibly unhelpful.
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May 2024 by Connie Hassler
Good customer service
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April 2024 by RօҍíղՏօ Galvez
This guy was extremely nicely100% This guy right here was extremely nicely with me. Even I got there a little bit late, but he said he's going to help me because that was his job to do till the tine they close. So he was totally nice really nice person ,also gavin me some tips how to do one of the packed that i was returning over
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April 2024 by javier gordillo
Trust in than company
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April 2024 by Leslie Ann Gouveia
The staff is extremely friendly.
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January 2024 by Min Seul
Fast easy service
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December 2023 by Brian J.
A return QR code was issued by Amazon for UPS to print the label however on 12/18/23 at 615pm, Charlene at UPS in Carmens Road-Massapequa NY refused to take the package even though it was in a brown box, she claims it is supposed to be in a packaging box and wanted to charge me for a "UPS box". I was there last week, and I overheard that they wanted to charge an elderly woman $5 because the "tape was affixed appropriately." Seems like they are hard up for sales and trying to rip customers off anyway they can. I'm very disappointed in UPS, they used to be my favorite parcel service.
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December 2023 by Isaac D
Dealt with a tall gentleman named matt. His tone was condescending . When i asked a question he seemed annoyed to answer . The whole experience was awkward and unpleasant . Better service at freeport store
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November 2023 by Jean Marie Chiaramonte
No consistency between the two UPS stores I go to for Amazon return .I usually return 3x a month at another store because transactions are smoother. A few months ago, one guy at this store advised in an authoritative tone that I should have LEFT my original label on the box(?) when amazon instructions read to REMOVE all labels & usually do not bring a box. The other store always tells me no problem they will pack etc,.Yesterday I'm wondering why the guy behind the counter charged me $2 when I returned an Amazon item that read free return, no boxes needed, LabelLess UPS drop off on my QR sheet because I brought the ELECTRONIC HAIR BRUSH in its original box (SMALL)inside the box that amazon shipped it in just incase he needed the shipping box so he can see it is a brush. I politely told him I didn't think he needed that box and I would have taped it at home, He said, in a raised tone , " I want you to tape it at home, I don't need to see it," and then pointed on the copy of the QR code that it reads customer packed..but it also reads labelLess. Not sure if Amazon changed rules, I paid with a smile NO receipt for the $2.00, so when I call UPS Corporate, I don't have proof.Its not the $2...its being treated with respect. Don't mistake kindness for weakness.I called Amazon rep to see if something has changed; rep was stunned, advised UPS packs etc, ,insisted to refund the $2 and to call them if it happens again.
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November 2023 by Philip Duchatellier Jr.
I've been using The UPS Store at Carmans Rd in Massapequa, NY for a few years now and I've always had a positive experience. The staff is friendly and helpful, and they always go out of their way to make sure I get the best possible service. I've used them for a variety of services, including shipping, packaging, printing, and notary services, and I've always been happy with the results. The store is very clean, the staff is extremly knowledgeable and I never have to wait longer than a minute or two. I highly recommend this store to anyone looking for a reliable and affordable UPS location.
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November 2023 by Robert Rodriguez
Great service nice people
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November 2023 by Donna Ferrante
Top rated employees. Great service.
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November 2023 by Russ Pagano
They should have some SUNDAY HOURS
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November 2023 by M T
This UPS store is everything a shipping service should be. In a word EASY! You guys are FAST FRIENDLY EFFICIENT and so far, have exceeded our delivery times 100%... even during holiday periods. My wife and I love using you and have referred you you our friends here on Long Island.
