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October 2024 by Maria Kordes
Great selection of shoes.
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October 2024 by Jeffrey BC
An excellent purchase. Spotless store, knowledgeable and professional salesman who LISTENED to my needs. Patient and took his time to ensure my needs were met. I’ve been wearing Red Wings for over 40 working years and this was the finest ‘sales’ experience to this point. Well done!
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August 2024 by Stephen Vaccaro
Super friendly staff. They measured my foot. Made some fit suggestions which were spot on. They're getting some fits and colors in for me to try. Awesome service.
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July 2024 by William Cann
Very great customer service, dealt with nelson over the phone and was able to walk me through my issue every step of the way. Highly recommend this store and the staff associated
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June 2024 by Edgardo Carbajal
loved the service they were bilingual and they helped us a lot we bought a bunch of shoes there and loved loved there service
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June 2024 by Ashley
The guy was extremely rude and sexist. No such help. Honestly I was so excited to get my boyfriend a gift for his birthday but I guess it would be somewhere. What a sad and horrible experience. The customer service here SUCKS. Get better customer service because clearly if he doesn’t have the person there. He can’t help you. And I quote, “He needs to be here for me to help you.” “Call him right now so I can talk to him.” Like he said he only talks to electrician, plumber, construction worker but I guess to a lady he doesn’t talk to. A grown man who can’t interact. Honestly my whole mood change the moment he opened his mouth. I got to say what a horrible experience. He wasn’t doing NOTHING. No customer service experience at all. He wasn’t trying to help me I can tell. After 15 minutes of him continuing counting the draw, I just left. I thought I was going to get my boyfriend work boots but instead I just got disappointment. My first and LAST. TIME COMING HERE. This would be a better place if you had good customer service and someone who is willing to help find what you are looking for instead of making you try to “call him”
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May 2024 by jrml200385
Jasper was a really friendly associate and walked me through the process of measuring my foot and recommending a boot. It was such a great experience. When they asked for a phone number and email for measurements I said the boot I need is a little out of my price range and will probably still shop around she still took the time to go through the process with me and treated me like I was going to buy every pair they had. Even though they knew I wasn’t going to buy a pair that day her and Jessica really took their time to make sure I knew what Red Wings boots were all about. They convinced me that red wings is the way to go and I’m going go back and buy the boots just for them Quality boot but quality service also. Thank you for the experience.
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April 2024 by Kasey Homer
After a very negative experience at a *different* local Red Wing store I came here to start over. The difference was night and day.The other store told me I can't be measured for Iron Rangers and there's no point in measuring me on a Brannock device or the ultimate fit machine because it doesn't apply to the Iron Rangers. I asked several times politely just as a base line measurement before she finally said ok but rolled her eyes at me in front of my little boys. I politely told her I didn't need their help any further.I came in to the Massapequa location and received a friendly greeting and enthusiasm when I mentioned I was there for a pair of IR's. Without asking I was directed by Jasper to the ultimate fit machine and was "walked through" what was being done. The machine was dead on for my Brannock size I've previously measured at. They didn't have my size but I was given other sizes to confirm. They ordered in 2 sizes from the warehouse for me to come back and try and I wasn't pressured to pay up front.Jasper and her coworkers answered all my questions and were very helpful - they made the whole experience pleasant and easy. I was also informed that the fit machine does in fact account for boot model when recommending a size - I also got my fit report emailed to me. I could easily have taken the information they gave me and gone to the Manhattan store and had boots in a day or 2 but because they were so helpful, I think they more than earned my business so I will wait and go back even if it isnt the most convenient for me.Jasper and her coworkers take pride in their work and are an asset to the location.
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February 2024 by Joseph
Stopped in today and had the most pleasurable experience buying a pair of work boots. I was helped by Jessica and it was pleasant from the moment I walked in until I left. The second I walked in I was greeted and immediately directed to the section of boots that fit the requirements that I needed.Jessica also took the time to explain the differences/benefits between the flat sole boots vs traditional arched. Her explanation was helpful as it directed me to buying an arch boot as I spend a lot of time going up and down ladder wells. When asking to try different boots Jessica was happy at every turn to run in the back and grab them. I was originally debating between a pair of the newer flat sole shoe vs the same pair I bought a year prior. During my conversation with Jessica I shared the main reason I was in today was that the soles on my previous pair melted a little bit due to the conditions I was working in. After sharing that Jessica explained the pair I had unfortunately weren't able to be re-soled and returned from the back with what she called a "recommended pair" which turned out to be perfect. They were an upgraded version of the pair I bought prior. Jessica took the time to explain to me the main differences in the boots were that the recommended pair had a temperature rating, puncture protection, and padded heels and toes. The padded heels and toes are great as I'm constantly up and down ladders destroying the front of my boots.With Jessica's help I was guided through my purchase from the moment I walked in and was even willing to purchase a more expensive boot. While checking out Jessica also notified me that she put the American Flag that go in the laces in the box. I really appreciated that as I always forget to ask for those.
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December 2023 by Christina
Small shop located on a small shopping strip attached to a parking lot. Limited item. Store proivde working/safety shoes.
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December 2023 by Dominick poerio
Everyone was very helpful and got my pair of boots with ease
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November 2023 by Chris Pupke
I've been a Red Wing customer for years but was never satisfied with the service at the stores. After going to the Massapequa location, Jasper changed that for me. The service Jasper gave was hands down the best of any of the long island stores. Not only was Jasper able to confirm that my shoes could be resoled (after the Westbury branch told me they couldn't and I would have to spend close to 300$ every time I needed new boots). Jasper was friendly, helpful and confident. I purchased a different style boot and foot bed off Jasper's recommendation. I can't suggest this store enough when Jasper is there.The hours are tough though, they close before alot of blue collar workers are even on the road to get home.
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November 2023 by Miguel Ortiz
Overall I had a nice experience. The new technology to figure out what size was the best for me is great, but was not 100% accurate. I did try on 3 different sizes to assure I had the fit I felt most comfortable with. The store sales person was very patient and explained everything in detail, which I appreciated. Unfortunately I didn’t get the boot I went in for, but walked out with a different style that I liked.
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October 2023 by PETE MATHEIS
Top notch merchandise
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October 2023 by Sergio Ramirez
Very good warm excellent service very friendly staff
