-
July 2024 by Michael J
Great store always a place to hit whenever I get fish tanks and aquarium stuff.
-
July 2024 by Maggie McGovern (Maggiestar919)
I was looking for a few things for my reptiles and this was the only location around that had what I was looking for. I was helped by a very nice woman named Meryl. She is amazing!
-
July 2024 by Joe P
This location to me is better stocked and more associates on the floor. The interaction with the store reps was very helpful and positive. They knew where the item were that I was looking for. The cashier reps were friendly and made my experience is joyful one.
-
July 2024 by JOE HERMANSEN
Pricey
-
July 2024 by Abdool Amin
Great store friendly staff. Good selection of pet care needs.
-
July 2024 by Christian Martinez
manager looking guy yelled at us after we left through the door that looked like an exit
-
July 2024 by German Olivo
Great Customer Service!!
-
July 2024 by Anna Matajy
Love the people
-
June 2024 by Danielle Maschi
I have never liked this store. Employees are extremely rude and unhelpful. Today I went in and the store is half the size it was before no longer carry the cat food that I need.. that's good because I never have to go in there again
-
May 2024 by Jorge Galeas
It was incredible, I found what I wanted, I am very satisfied.
-
May 2024 by diane esposito
Clean well organized store! Love how dogs are allowed to "SHOP"
-
April 2024 by Judith S.
been purchasing my guinea pigs here for years. the staff at the baldwin ny store was great! sadly the one in franklin square closed down. very happy with the health of the animals..the care and follow up..also!..the customer service was great!
-
April 2024 by Theresa Sanderson
Great staff. Easy to navigate the store.
-
April 2024 by Marina Duran
Good customer service
-
April 2024 by Dejah Singletary
recently had a disappointing experience at Petco while trying to purchase a new fish friend for my excited 3-year-old. The saleswoman's approach left much to be desired. She asked seemingly innocuous questions about our tank size and existing fish, only to use my honest answers as grounds to initially refuse the sale. Despite my willingness to accommodate any necessary changes, she seemed more focused on denying the sale than finding a solution. Even after consulting with her manager and ultimately selling us the fish, the interaction left a sour taste.
Furthermore, the conditions of the store's own fish tanks were concerning. Despite being quick to scrutinize my setup, the store's tanks were overcrowded and showed signs of neglect, with numerous dead fish visible. This glaring discrepancy raises questions about their priorities and customer service standards.
In summary, my experience at Petco left me feeling frustrated and disappointed. While I appreciate the importance of responsible pet ownership, the inconsistency between their actions and the state of their own tanks highlights a need for improvement in both customer communication and animal care practices.
