CVS Pharmacy in Massapequa provides a wide range of pharmacy, health, and wellness needs, including prescription refills, vaccinations, personal care items, and pet supplies. The store offers weekly deals and an ExtraCare rewards program for savings, along with convenient options like same-day delivery and free in-store pickup. Customer reviews highlight that the staff is consistently wonderful, helpful, and hardworking, often going above and beyond with excellent customer service. Employees are noted for being friendly and taking time to assist customers in finding items or with tasks like opening a care card. Specific positive mentions include a manager who is always helpful and a cashier who provided exceptional, kind service. The general merchandise area is described as easy to navigate. However, some concerns are noted. The store is very busy and can feel understaffed. The pharmacy often has long lines and significant wait times on the phone, though the service there is acknowledged as fast given the circumstances. The physical store would benefit from updates, as the carpets are described as filthy; brighter floors are suggested to make the store look and feel cleaner, an issue attributed to corporate management rather than the local staff.
