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November 2023 by Roberta F.
Great service and an excellent product. They delivered exactly in a timely manner. Would highly recommend this company to my friends
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June 2023 by *RoseInHarlem*
I am so completely satisfied with their work. I got a night stand and chest of drawers in Birchwood with the color Espresso. That combination created the most beautiful yet soft black which was EXACTLY what I was looking for. Shout out to Nick in Maspeth for suggesting this color when I described my vision for type of black color I was looking for. Quality furniture and quality job.
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January 2023 by Adwoa El Bey
I purchased 3 book cases and a desk years ago. I would buy more. I was never disappointed.
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December 2022 by Adwoa E. Bey
I purchased 3 book cases and a desk years ago. I would buy more. I was never disappointed.
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October 2022 by Alice Gelb
Very nice place
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February 2021 by Kirstin B.
I ordered a simple wooden bench on November 1st. I called several times to check on the status of my order. Today (Feb 19) I revived an email that my order was cancelled. I revived no explanation as to why they were unable to fulfill the order. The customer service is awful, and almost 4 months, they cancelled the order.
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February 2021 by Roula S.
Furniture pieces are built to last generations! We purchased our kitchen nook in 2014, custom made and stained to match our kitchen. The table has not only served meals, but has been in the center of endless school projects and HW, birthday cakes and celebrations. Just took the seats back to be refinished and stained and it looks exactly as it did when we first purchased it. The service at Gothic can't be matched.
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January 2021 by Lisa Brown
I love this store you get quality furniture. !!!
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January 2020 by Max G.
We were very pleased with Gothic Furniture, Maspeth location. We ordered several made to order custom closets and bookcases for our son's bedroom. Steve worked with us from start to finish. We asked for special door handles and to cut off molding from bookcase edges. We live in a building with strict delivery regulations, so we were stressed out about the timing of the delivery. We told Steve we needed a COI (Certificate of Insurance) and delivery M-F, from 9am-3pm. He placed the order for us and we set up a tentative delivery date. We received the COI by email, as promised by Steve, in a few days. To our surprise, our order was even ready a whole month sooner than Steve promised, but we could not change our delivery date because the elevator in our building was out of service, being repaired at that time. The delivery service called us three days ahead of our scheduled delivery date and promised us a morning delivery, which eased our stress about the building not allowing in a late delivery. The delivery arrived bright and early in the morning and the furniture delivery people were careful and polite. The furniture was made exactly as we had specified, looks great, and we are very pleased. We'd definitely recommend Gothic Furniture and I am sure we'll be back again to get more items when we need them.
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December 2019 by Francios A.
I like the furniture this place has. Uniquely crafted! I need to come back soon. I like the customer service
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November 2019 by Sandra P.
If I could give negative stars, I would. This company made me cry and have the worst experience. Unfortunately, I dropped money on them. Never again.
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April 2019 by Lisa Krigger
The price is just right for real wood that will last you for a very long time. The bed frame i ordered with the drawers are beautiful!
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March 2019 by Natasha K.
I've been married for 19 years, and throughout those years, our bedroom has never been large enough for my husband and I to both have nightstands. We finally decided to do a complete to the studs remodel, and that meant expanding our bedroom size dramatically. My nightstand deficient husband would finally get one of his own. We decided to embark on what we thought was the simple task of picking nightstands. So we looked and we looked, and I mean really looked at both brick and mortars and the deepest corners of the web. I had no idea that you could spend weeks looking at nightstands, but we did. We looked at so many damn nightstands that I'm pretty sure I started dreaming about the things. We finally agreed on a gorgeous, clean lined, American made nightstand made by Gothic. We ordered two, and patiently waited the 8-10 weeks that we knew up front it would take to get them. Two weeks before we thought we would get them, we got an alert letting us know they were on there way! Yay nightstands! The package arrived, and the product was even more beautiful in real life, and even better crafted than expected. But....only one arrived. Fed ex lost the other one someone in transit. We tried for a week to locate it, but Fed ex decided they had no more resources to provide to my sad and lost nightstand, and I would have to order another. I told my husband that it was his nightstand that was lost of course (I guess I'm a little selfish about my nightstands). He resigned himself to a life without a nightstand. Fed ex told us to order another, but the thought of waiting another 8-10 weeks was disappointing, as our house will finally be done after 6 months of construction next week. I figured what the heck, maybe if I call and beg, or offer to pay a little more for a rush, or maybe cried, than it would be possible to get it a little sooner. After 6 months of living in the spare bedroom in the basement with 3 dogs, and using my garage as a living room, my dignity was already a tad compromised. But...this is the part that sets a great company apart from a good company. I called and spoke to a gem of man named Steve, who was already on top of it! He already knew of the woes of the lost nightstand, and he wouldn't accept another penny from me, rushed my production date, and couldn't have been kinder or warmer about the process. When things go right, it's easy. It's only when things go a little sideways that companies and the humans that work in them show what true customer service means. I wish more companies had more Steve's in them, and cared so much about their customers. So 6 stars if I could give them - wonderful quality products, fantastic people that sell them, and my husband is getting his nightstand. Can't wait to buy more things from Gothic!
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January 2019 by Daniel K.
Steve at the Maspeth location was beyond helpful and super awesome in helping us choose our entire bedroom set, dining room set and bookcase. It took us several months to finally close on a new home and we met with Steve on several occasions throughout that time. He was never pushy, but always available to answer our numerous questions. He spent at least an hour with us each time we went and we couldn't have done this without him. We look forward to getting our new furniture delivered and have plans to work with him again later this year on some other purchases. Highly recommended!
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January 2019 by Wendy Nurse
I purchased a stained dresser for my son when he was 2, my son is about to turn 21, the dresser is still in excellent condition. I love their stuff. Wendy N.
