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October 2024 by Thomas Mastrantoni
Thank you driver Eric Barrett from Marlboro NY. Your professional ability to remove the large pod from a tight driveway was impressive.
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October 2024 by Wyatt
The process, was Quick and easy and the drivers are efficient and friendly!
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August 2024 by Kristin M
Disappointed that pod was picked up w no call. Had made arrangements to have someone at my property. Window given changed 4 times and again no call, just came and picked up.
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August 2024 by Lance Magee
The POD leaked, the delivery driver was rude and I had to have them make a second trip to place the POD in the correct area. Will never use them again nor recommend them to anyone.
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July 2024 by joel sheeley
PODS is an efficient, easy and price effective way to move. Having the ability to move out of our house over a longer period of time took a lot of the anxiety out of moving. I highly recommend using PODS. The entire process was so easy!
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May 2024 by arthur shertzer
in an otherwise perfect experience, I called to get my POD picked up and asked if I had to pay an additional month. Apparently, I missed the window by a day, and no one would/ could do anything about that..I told them that this was a military move, and that my son in law was stationed in Seattle...so I being almost 70 years old had to empty the 16 foot POD myself..my Daughter had to work and yet, no consideration what so ever! They tell you how appreciative they are of my son in laws service, but when it comes to actually showing that understanding and appreciation...they frankly could care less...
I might add that John S, the driver was more than courteous and kind, but PODS really missed the boat !
ugh!
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May 2024 by Sheryl Barrett
Wasted another hour and quarter tank of gas this Saturday to get things out of my pod. Despite confirming TWICE this week for today 5/11---- for the 5th time/5th Saturday, they forgot to stage our pod/make it available.
At this point; I'm convinced they've lost our Pod and items.
5 weekends now we've tried to get access to our pod/our apartments worth of possessions, 5 times we've been CONFIRMED to visit and access and 5 times our pod was no where to be found.
There were 4+ employees inside that refused to come to the door I was knocking on, they refused to answer when corporate called them directly. $400+ a month for this service and I haven't physically seen my things since they picked up the pod in February!!
This is UNACCEPTABLE.
Run far away!!!!!
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May 2024 by Sandy Colling
Worst experience ever. I guess you get what you pay for. Awful service, and demanded products. Would never recommend nor use again.
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March 2024 by JOAN LINDAUER
very cost effectivemake sure u pack well as all shifts durning drivemy pod had latch issue but other then that good experience
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March 2024 by Vicki Levine
After 9 months auto biling was different than ageeed. Called 2x’s to inquire. Was told I would receive call back, was never contacted. Spoke to billing a third time, they were Incredibly rude so I cancelled the Pod and they really could care less that their actions caused it. I am Very elated to not have this company servicing my storage needs any longer. I wish the corporation would train those in the billing office to have good customer service skills.
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November 2023 by steve flicker
The worst company, can't do their job and then have the worst customer service ever after they totally screw up your move!!!!! Should be class action sued and shut down!!! Possibly one of the most corrupt businesses ever.Just to update, pods continues to be even worse to deal with. No accountability. Go with anyone else.
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November 2023 by Victor Britton
I am updating my review after finally hearing back from PODS. I received a partial credit, and I am satisfied. The delivery employees and "front line" phone reps were all great. Be cautious and plan well when moving!previous review before hearing from PODS: PODS has a serious middle management/customer response problem in customer relations. I made 10 attempts to speak to someone beyond the front line customer service representatives. This included 5 phone calls and 5 email attempts to various personnel. The root issue was a failure of PODS to communicate that the POD wouldn't be delivered in the promised time window. They rescheduled the delivery without a call or email, then didn't show up in that window either. They only showed up the next day, after a wasted day and wasted money spent being ready to unload a POD that didn't show, without ANY type of outreach from PODS (None). I tried the social media email you may see in PODS responses to other issues- again- radio silence. NADA. Amazing failure of their resolution system. The customer service reps have no power to do anything but credit an electronic issue to which they never respond.
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October 2023 by Melido Garcia
Best moving and storage company
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October 2023 by ferchos360
let me be clear , i did not use their service and i will probably NEVER WILL !!! after my experience with POD Moving and Storage and their drivers,my driveway is next to my neighbors driveway , the web site states that the required width of your driveway should be 12 ‘ my neighbors driveway is not even close to being 12’ wide ,so neighbors were moving ,I was at work when they drop and pick the first container and when they drop the 2nd container in their so call driveway, my driveway camera send me the notifications in all the occasions that the POD drivers were using my driveway to deliver the containers there weren’t cars in my driveway and nobody (neighbor) anticipated me or ask for my permission to use my driveway for those occasions.Yesterday, I was at home so neighbor comes to my door telling me if i could move my car off my driveway cause they are picking up their POD container , I said why do i need to move my car? she said so you car doesn’t get damaged ,then she is telling me that the machine they use is big and it needs room i said why would they use my driveway? at that moment she turns around and walks away with an attitude (she never said PLEASE or Do I HAVE PERMISSION) , a few minutes later POD driver shows at my door with and attitude not friendly telling me to move my car out of my driveway ,never said please or can you grant me permission to use your driveway so when i question why would i have to move my car out my own driveway ,he said that he needed 12’. i said 12’ counting my driveway? he said yes i need to use your driveway at this point i refuse not only for his attitude but also because he was telling me like he owned my driveway instead of asking for a favor, so when a refused he then proceeded to threatening me that if he damaged my car is my problem, i said my car is in my property!!!Careful with this people ,not only POD knew that my neighbors driveway did not meet the requirements, they proceeded to leave the containers and they don’t care to use your property without your permission for their business and if you refuse,then they will threaten you to damage your property ,in this case my car , I should call the police but am planning on doing a report ,I have all the info i need cause my security cameras recorded the whole incident and also recorded everything on my cell.
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October 2023 by Avery Jenkins
Left POD at our old House charging us for an added 4 months after requested Pickup. Was incredibly difficult to get any response from a human, and refused to take any responsibility for the mistake. No Care for the Customer, or quality service, only out to make a buck.
