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July 2024 by Liam hartnett
pharmacist took 20 minutes to get my meds then never checked me out, then a second staff member told me to move down to a different register so he could help the person behind me.
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June 2024 by Eva Guggenheim
I have repeatedly received texts that medications are ready only to drive over and find that that is not correct. And when I call to speak to someone about it I AM STILL ON HOLD. Time to leave CVS
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May 2024 by Patricia. Horn
CVS has improved with more staff both within the store and pharmacy. Shelved are pretty well stocked and once again the pharmacy pick up window has been open.
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March 2024 by Stephen Wowelko
Then cashier went out of his way to help and was extreamly friendly. I felt good after I left.
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March 2024 by Linguist Kornfilt
The CVS store in Manlius is conveniently located. It is large and clean, it is easy to find the items one is looking for, and the employees are friendly and helpful. But I have dealt only with the drugstore part of the store and not with the pharmacy part and have nothing to say about the pharmacy.
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February 2024 by Katie Cusick
I know that the people in the pharmacy are doing the best they can. However, their systems terrible, whether tech, phone, text, online site, or the automated answering person. I have a class V controlled prescription, and CVS messes it up monthly despite having multiple refills! I have to detox from the controlled substance every month, which is awful. They also don't have it in stock, so CVS is having pill shortages and cannot secure my medicine because it is "so popular." Stockholders suck.
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December 2023 by dan s
Worst pharmacy around by far.When, they are actually open, I rarely can get the prescription even though i received a message it was ready.Poorly managed
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October 2023 by bill burt
If I could give this horrid store negative stars I would. It is poorly managed and absolutely filthy. They never answer their phones and routinely do not have the medications I need. The people who staff the pharmacy are extremely rude and unhelpful. I could go on and on about this dump but it’s not worth it.AVOID AT ALL COSTS!!!
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October 2023 by James Lodolce
I used CVS in Fayetteville for years with good satisfaction. I switched to Manlius about a year ago because it was closer to home. This is not a good pharmacy. They are curt and disorganized.Today I went to pick up scripts that I had ordered through their app three days ago and was told they were not ready because I had ordered them through their app rather than calling them. When I said I had ordered them several days ago she responded that they were backlogged since they had a problem a few weeks ago with their system.So they filled the prescriptions while I waited which only took a few minutes, but this is very unimpressive. This is not the first time I was unimpressed by this organization.I’m going to find another Pharmacy to do business with.
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October 2023 by Wissam Ayoub
i called the store twice. i was on hold for 40 min yesterday and 30 min today and till now no answer .No one can pick up the phone.horrible
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October 2023 by Ray and Cay
This store sucks! I went in to use an OTC card. They were out of everything and if they had something, they only had 1 of that item. Whoever orders for that store needs to be re-trained. I went into the restroom where there was no toilet paper in either spools and not ever a paper towel. I walked out and will not return.
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October 2023 by Rebecca Soliman
I am so done with CVS. For 10 days my prescription for Trulity has been processing. I tried to call them several times no answer. Now that I have none left my husband went there earlier today they said it would be ready in an hour. He said that the phone was ringing nonstop the whole time and none of them would answer it. I got in after a few hours to give them more time and they don't have it. I wait in this long line for them to tell me to go wait in a different area. Then they want me to go wait again. Then they say there is a national shortage but Liverpool and Cicero have it and by now they are closed. OMG it's always such a task to get medication I am so done with them. Switching to walgreens. They are closer to my house anyways.I did switch to walgreens. I was able to get the trulicity no problem. Not a 1 month supply but a 3 month supply. CVS had told me the insurance would not cover it unless I did a 30 day supply and basically waited until I was out of medication to go get it. If this is the case then how did Walgreens do it? This will be the next pharmacy to shut down. Years ago I decided to go to cvs as it was next to tops and kind of convenient. Then they opened up a location with a drive thru. The drive thru was great, so nice to not have to go in. That is if the drive thru is open. Its never open. In summary this is the worst pharmacy ever. If you value your time, do not go there.
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October 2023 by Will Smith
Been bed ridden all week of some sort of virus, had to wait 3 hours after a script was called in to get a call back. When they finally did the person on the phone said they could fill it but they need my insurance card in a snarky attitude, then hung up on me. Switching back to Kinney Drugs, stay clear of this place. 0 stars.
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October 2023 by Jeanette (44jeanette44)
Terrible pharmacy. They take forever to answer the phone, can't answer basic questions, and don't seem to know their own procedures.
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October 2023 by Brian Osborne
This pharmacy is routinely under-staffed. I have been a customer for several years and they are regularly way behind schedule on routine script refills. It shouldn’t take several days to fill a refill that’s called in advance. I think I’ll look for a pharmacy that believes the customer deserves good service every time. Further, once my script was ready , I waited 30 plus minutes for the Pharmacist to check the script because she was tied up giving useless Covid-19 vaccines to patients. When did Pharmacists become nurses? When did free vaccines become more important than prescriptions ?
