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February 2024 by Michelle Guzman
I haven’t had always the best service here. The last time I went a tall older Caucasian man helped me and messed up my whole family plan. He needs to be reprimanded for what he did. I’ve been on the phone with the 800 number for three days now trying to fix my issue that he messed up back in November. So he can get a few extra dollars on his check SMH.
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February 2024 by Pedro Segura
The service was excellent, the man who attended to us was very kind and patient.
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February 2024 by Richie Lazinski
Asked to look at the device (iPhone 15) prior to purchasing. Can’t do that because they are display only. Told me to go to the Apple Store.Whats the purpose of having them on display if u can’t hold the device. Needless to say I will never go to a Verizon store again
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January 2024 by Sonia P.
Listen to all the reviews do not do business with them. They are not good people scammers. Bought something didn't open it or use it they refused to take it back . They don't care about customer service .
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January 2024 by John Liang
The staff was helpful. Had to wait a little after signing in but you can make an appointment using their app.
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October 2023 by Benjamin Jones
Great experience. Earlier that day, we walked out of the bay terrace location after horrible service . Our experience at this location was much better . We opted to order online and pick it up via kiosk. It was simple and efficient. I'll still utilize sales people in the future, and I'd definitely do so at this location, but after our terrible customer service experience at the Bay Terrace store, this was just what we needed .
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October 2023 by Elizabeth Zampino
Great store with great employees.
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August 2023 by Annie L.
Super helpful and attentive staff all around -- shoutout to Scott, thank you!
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February 2023 by Phyllis F.
Had a great experience with Karl at this Verizon location. He was knowledgeable and patient in dealing with some complex issues with our accounts. We made an appointment on-line beforehand and they were respectful of our appointment. In and out within an hour with a new phone.
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December 2022 by Tracie Thomson
Stores can't do anything except sell you a new phone. There's no customer service, no technical service. One store took out upon themselves to change our plan and remove insurance protection. Very bizarre how their fees work. Whenever changes are made there are mysterious fees involved.
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November 2022 by J M
This is a chain, and phones are a commodity, so 4 stars is really for the employees who were more helpful than other branches. I come to the store when I have issues. Sometimes, the solution is not found, but the staff here provides real service. I have rated other Verizon branches lower for the opposite reason.
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October 2022 by Alex Bayev
Terrible service!Staff doesn’t want to work
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July 2022 by Jacqueline Kerner
Incompetent at its finest. This store is employee took advantage of my baby boomer mother in regards to trading in a device and upgrading to a new one. Clearly wanted more commission and when he realized he wasn’t getting that he wanted to run to the next sale he felt would be bigger and benefit him more. Be forewarned after 13 years with Verizon I now want to switch due to a lack of customer service skills and this terrible experience. You should be ashamed of your employees and you should offer better training to them. Disgrace and what a turn off.
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July 2022 by Ian Prout
They were very friendly and very helpful and they did not hurry you
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June 2022 by Steve Y.
I was told my new phone would be shipped to me in 3 days. The rep lied. The phone is actually on back order and will take 2 weeks to be shipped. They get a commission on signing you up for plans and sales. They don't tell you that when you upgrade phones the Hulu subscription they offer as part of the Disney bundle comes with advertisements. You have to watch commercials with their subscription. No transparency there! The manger sold my wife the wrong cell phone case. She also said she should issue a printed receipt for the accessory. She never issued the receipt! This place is untrustworthy! Don't do business with them! They have lost my respect and future business.