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January 2024 by Rosario S. Cassata (Batman)
This Ralph Lauren Store is just a beautiful design and offers a very unique experience from shopping for clothes, bedding or just having a cup of joe form the inhouse coffee shop.. The staff are both professional and knowledgeable. The design of the store is just like walking around inside someone's home.
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January 2024 by Rosario S. C.
This Ralph Lauren Store is just a beautiful design and offers a very unique experience from shopping for clothes, bedding or just having a cup of joe form the inhouse coffee shop.. The staff are both professional and knowledgeable. The design of the store is just like walking around inside someone's home.
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January 2024 by Kim
Was in this store and James helped me. O my what a lovely young man. I had no idea where to start and he was so knowledgeable and friendly , very sociable and charismatic. He made My entire experience just amazing I don't know what I would of done without his help. Amazing customer service skills this young man had, this store is lucky to have such a wonderful employee. I will definitely be back Here for sure just because of his fine help. Thank you James!
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January 2024 by Kim N.
Was in this store and James helped me. Oh my what a lovely young man. I had no idea where to start and he was so knowledgeable and friendly, very sociable and charismatic. He made My entire experience just amazing I don't know what I would have done without his help. Amazing customer service skills this young man had, this store is lucky to have such a wonderful employee. I will definitely be back here for sure just because of his fine help. Thank you James!
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December 2023 by Mary Forde
I have shopped in many Ralph Lauren stores the female staff in the womens section in this store are the worst I have ever had to deal with they are so condescending and so impatient and rude. They need a course on dealing with the public and need to learn some manners.
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December 2023 by Vera Zhao
Jamie was very sweet and helpful. She helped me with my returns and the whole process was smooth and easy. I would definitely go shopping in this store instead of online shopping.We love Ralph Lauren and Jamie made it more lovable.Thank you, Jamie.
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December 2023 by Josue Sandoval
They had the item in my size that no one else in the country nor online had. Tammy was great at assisting in placing the order. I got the order in one day and again, Tammy was very helpful and knowledgeable.
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December 2023 by Kamarah Rice
Last night (12/13/23) I was in the area picking up an order given to me via DoorDash (trying to make some extra money for the holidays). Unaware that the Ralph Lauren store even did DoorDash orders, I went to retrieve said pickup. Upon arriving at the store, I realized the store seemed to be closed. I asked one of the associates in the front (because the door was still open) for a little guidance, in which, I was advised to walk into the store towards the register where I would be better assisted. Once I arrived at the register, I was met by one of the employees who seemed to be agitated, and proceeded to take her frustration out on me. Before I move on with the interaction, and in case you are wondering, yes, I am ?? Before I could explain why I was in the store, she immediately let me know the obvious; that the store was closed/closing. Fully aware the store was closed/closing, I tried to explain that I was not there to purchase anything, but that an order was placed for pickup, hence why I was there at that time. The employee proceeded to ignore what I was saying and repeat that the store was closed (at this point, for the 6th time, as if I did not already make it clear that I was aware). Her attitude and behavior with me was downright rude and uncalled for, especially since the door for me to get into the establishment was still open (through the coffee shop there), not to mention, I was advised to walk into the store by one of the other employees. As someone whom not only also works in Manhasset, but was simply there for a pickup that was processed via Ralph Lauren at no action of my own, her behavior towards me reflected that of someone who is not too kind to people like myself. I've spent money at this particular location before, as well as other stores along Americana Manhasset, but I have never been belittled and ostracized the way I was last night. What made it worse was that, as I was walking out, her tone changed with another customer whom had walked in not too long after me, and that customer left pleased. Interactions like this tell me that people of color are not as welcomed in these high-end retail stores as they make it seem in their company's mission statements and social media campaigns. To be in 2023, almost 2024, and still have to deal with this behavior makes me want to let everyone I know aware that Ralph Lauren, specifically the Manhasset location, employs people that only cater to a SPECIFIC kind of people. I like to think that, that is not the case, but after my interaction last night, I am not too sure anymore. Regardless, if you are a person of color and a fan of this brand, I would highly recommend you reconsider spending your money here.......or at the very least, at this particular location.
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December 2023 by Wang Geun Song
I had a truly happy experience. Jean is incredibly kind and the best. Thank you so much. It was a delightful experience, thanks to you again!
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December 2023 by Kamarah R.
Several days ago (the night of 12/13/23), I was in the area picking up an order given to me via DoorDash (trying to make some extra money for the holidays). Unaware that the Ralph Lauren store even did DoorDash orders, I went to retrieve said pickup. Upon arriving at the store, I realized the store seemed to be closed. I asked one of the associates in the front (because the door was still open) for a little guidance, in which, I was advised to walk into the store towards the register where I would be better assisted. Once I arrived at the register, I was met by one of the employees who seemed to be agitated, and proceeded to take her frustration out on me. Before I move on with the interaction, and in case you are wondering, yes, I am Before I could explain why I was in the store, she immediately let me know the obvious; that the store was closed/closing. Fully aware the store was closed/closing, I tried to explain that I was not there to purchase anything, but that an order was placed for pickup, hence why I was there at that time. The employee proceeded to ignore what I was saying and repeat that the store was closed (at this point, for the 6th time, as if I did not already make it clear that I was aware). Her attitude and behavior with me was downright rude and uncalled for, especially since the door for me to get into the establishment was still open (through the coffee shop there), not to mention, I was advised to walk into the store by one of the other employees. As someone whom not only also works in Manhasset, but was simply there for a pickup that was processed via Ralph Lauren at no action of my own, her behavior towards me reflected that of someone who is not too kind to people like myself. I've spent money at this particular location before, as well as other stores along Americana Manhasset, but I have never been belittled and ostracized the way I was last night. What made it worse was that, as I was walking out, her tone changed with another customer whom had walked in not too long after me, and that customer left pleased. Interactions like this tell me that people of color are not as welcomed in these high-end retail stores as they make it seem in their company's mission statements and social media campaigns. To be in 2023, almost 2024, and still have to deal with this behavior makes me want to let everyone I know aware that Ralph Lauren, specifically the Manhasset location, employs people that only cater to a SPECIFIC kind of people. I like to think that, that is not the case, but after my interaction last night, I am not too sure anymore. Regardless, if you are a person of color and a fan of this brand, I would highly recommend you reconsider spending your money here.......or at the very least, at this particular location.
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December 2023 by Kaleena R.
If I could this store no stars, I would. So I ordered a gift for my son for Christmas and had it shipped to the store. When I came into the women section of the store one sales associate ran from me. So I asked another lady for help. The sales associate asked if I am a door dasher and I replied no. So I looked for my email and gave her the order number for my package. As I waited for my package the other two sales associate were following me through the store or was just talking about me. Once I received my package I asked for a bag then they proceeded to tell me there were none that big I would just to carry the box out of the store. Now here is the funny part of being racially profiled the next Asian lady came into the store and no one asked her if she was a door dasher. We did call to file a complaint but at this time no one has called back. However, I will remember this and I will be filing more complaints about this store. Edit: Stephanie from Ralph Lauren called back and apologized for her staff behavior and will speak to them again.
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October 2023 by M ORTIZ
Excellent store with helpful sales staff and a wide variety of products. I wholeheartedly recommend this particular branch.
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October 2023 by LIM ANGEL
Warm and cozy placeGreat atmosphere
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September 2023 by David M.
I placed an order online and I received my order som items I returned - I went to the outlet to store in Deer Park where they offer to mail your items back and handle the return - all done 9/6/2023- I call the main to store in Manhasset to Check on the return status and Mindy picks up the phone says she couldn't help me and hangs up on me after I ask for more assistance - maybe it's a sign for me to to actually make the trip to the store and see what's going on - maybe I need to have a Karen moment so I can have some real help
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August 2023 by Ronnie Bartley
Love polo but do not order from them it could be a nightmare