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“Incredible, the kind and polite treatment I received at this USPS office, the 2 ladies who helped us, my respects to them.
The Jackson and Forrest Hill Ofcs should learn how to treat a client”
“William is an amazing representation for the post office our community appreciates and adores him. He treats everyone with respect and is extremely understanding.”
“Outstanding! The passport process here is excellent and completely different from other locations. If you want to receive your passport with exceptional service (which should be the standard at all USPS locations), I would recommend it 100%.”
“The gentleman that has been there for years is carrying this post office on his back!! He’s the nicest person I have ever encountered that works at a post office. Usually these people are rude and disgusting for no reason. I forgot his name but he is a light skinned black man. I ship packages at least 10 times a week and I specifically stand and wait for him. He should train these incoming employees so they can see how to treat people. Give him a raise immediately!”
“Came here on a wing and a prayer to get passports for my children. I noticed a sign stating they were short staffed and were not processing any passports today. I decided to take a chance and ask. I was in luck. Marion told me he could help but he has to take care of the packages and mail first. And if I didn't mind waiting a bit he could help me. I was so appreciative. He was patient and kind. I'm so happy he was able to help us. Great customer service!”
“I love the staff like family and 5 stars aren't enough. I wish people would realize how difficult the year has been for the workers and appreciate their dedication to our community. From October through December they deal with an incredible number of packages. In January they are extremely busy shipping Holiday returns but... in 2020, the pandemic hit and online orders skyrocketed causing them to work at a holiday pace ALL YEAR LONG! Some patrons complain when they show up and the doors are closed but that's only when they are short staffed and the only workers use the time for the lunch break they are entitled to. There's always a sign letting you know what time the doors will open again. If you show up, share a smile and a word of encouragement. They're wonderful people with friendly personalities.”
“I came here to do a passport appt. The ladies that work here are very nice. They were super knowledgeable & the whole process was so smooth. I will now be coming here instead of my local post office LOL. It is very well kept and clean. It smells so nice in there.Thank you ladies. ?”
“This branch has the best workers. My only compliant is that it gets a little too chaotic and disorganized, especially on a Saturday. It is a small space so between the passports and regular mail activities no one knows where to go. This branch would highly benefit from a kiosk.”
“I’m a regular here and can I just say, I appreciate the staff that works here so so much!!! Thank you Mary who always goes above and beyond with her Stella customer service! I am always greeted with her smile! :) Thank you Sean and Ozzy for always being so helpful with all my packages and PO Box. I appreciate you all! :)”
“This is the best Post office in the area. When it is busy, the workers seem highly efficient and are very polite. I always look forward to coming to this post office when I can.”
“Always efficient service. Some people that work here are very sweet, others are less engaging. Sometimes there's only 1 person checking packages in. Hopefully they give their employees hours.”
“This place does it all… seems & receives packages from all carriers… mailboxes, copies, notary, etc…Super friendly staff…Danny & Isaiah are especially polite, friendly & helpful”
“I love visiting this post office! Despite all the older negative reviews, I’ve foundthe staff to always be really friendly and helpful. Lines are long sometimes but not their fault.”
“This was my first time to go to the post office to send express delivery. After queuing for about 5 minutes, it was my turn. I was a little nervous because I only knew a few simple words in English, but the staff who received me was very patient and carefully told me to pay attention. First thing, I noticed the sign on his chest said BOB, thank you, I will definitely go there again if necessary.”
“I had the pleasure of receiving great service by Magali and Jim, amazing customer service! They are super friendly and ready to help you with everything and more. kind and courteous, I do not live in the area, but this is definitely my go to USPS gem. Ms Nicolo I believe is the manager and she is always up and ready to help you and accommodate you as best as she can- Appreciate you guys so much!”
“Agent at the window was extremely helpful. She answered all my questions about mailing packages in a clear and patient manner. She was also offered me the best option for the best price. I usually dread going to the post office, but West Hempstead is where I’ll be shipping from in the future.”
“Eddie helped me with my children’s passports and he made the entire process so easy. He answered questions about the paperwork and was knowledgeable about a unique situation we were dealing with. He was meticulous but everything was done quickly and perfectly. My daughter is 2 1/2 and my son is 7 months, they were both having a bad day because a lot had gone wrong, but Eddie made it brighter. He was extremely kind and patient with my both of them. In my opinion, Eddie is worth more than 5 stars.”
“I come to drop off packages every once in a while and have had good experiences. My packages arrive to the destination around 3 days after drop off so very standard and professional. The post office is small, but the clerks work very fast to accommodate everyone. I haven't had any issues so far. They have been lovely so far.”
8:15AM - 3:30PM
12055 Queens Blvd Ste 8, Jamaica
Post Offices
“Not bad can get most things done at this mini branch. Beware the hours though. It says 815 am but the building doesn't open to the public until 8:30am and then the office itself closes at 845am for mail sorting for a few hours. You only have like 15 min in the am hours to actually use it.”
“The postal workers here are always friendly and helpful. My local mail carrier in this same town is awesome and very personable. I have never had an issue/problem with my mail and I’ve lived here more than 30 years!”
“The young lady I believe her name is Gege has 1 of the sweetest most humble soul I’ve seen in a usps locations. She was very humble and professional. Thank you”
“Ms Raj and Soo was so sweet and efficient with my passport process. I filled wrong form and she was so kind to guide me through. Asked me questions patiently so she can figure out what I need and was so patient. Godbless!As I was exiting I hear a customer talking rudely to ms raj, I can see why some might have bad experience. Be nice to the staff and they will be nice and go above and beyond for you! They do accept debit cards for passport services. Thank you ms raj and Soo for your service at great neck post office! I appreciate it!”
“I never had a problem with this location. When I visit I am in and out. Georgia always says hello and she is courteous. She helps me with any questions or concerns I have. ?”
“This is the best post office because of Justin. A couple of the other reps are nice, But Justin goes out of his way to be pleasant, efficient, friendly and best of all, knows his customers by name. I love it. I love how he greets his customers. It makes all the difference.”
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“I am actually amazed at how consistently excellent my experience at this post office is. The people working here are nice and friendly, they handle things efficiently as possible, they’ve always been helpful at explaining different options to me, they made my passport application go as smoothly as possible, it’s just a great location. Sometimes there’s a line but they handle it as efficiently as can be. Just really great experience here all around.”