Nordstrom Rack offers a wide selection of products, but customer experiences vary. Many customers appreciate the helpfulness of staff, with some praising specific managers for their good service and willingness to honor prices. For example, one shopper was pleased when a manager honored a lower price found on a tag, and another highlighted a positive experience with a store manager named Carla. However, some customers have had negative experiences, citing long wait times at checkout and rude behavior from staff, including managers. Issues with pricing also occur, with complaints about incorrect tags and inconsistent sale policies. While the store has good products, there are frustrations with the messy store layout and slow checkout process. Overall, Nordstrom Rack is seen as having good items but can be hindered by poor customer service and store organization. The store is preparing to reopen at some locations with safety measures in place, aiming for a better shopping experience in the future.
