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October 2024 by Shaileen
Really annoying staff who follows you around and watches your every little move. If you pick up a bag they rush over and give you every little detail and try to set it aside so as to oblige you to purchase it right away. I guess they run on commission but that’s no excuse to behave so poorly.
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October 2024 by Tony Wan
The security is stupid.
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April 2023 by Lara C.
Would not allow me into the store because I had an infant with me. He told me I had to "wait" but 2 seconds later let a bunch of tourists in. Customer service sucks balls there too.
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March 2023 by Humza Razi
I purchased an item on 3/9/23 from Bottega Veneta in Manhasset, NY for a wedding gift. Unfortunately due to unforeseen events, the event on was cancelled. I went to return the item a few days later and they informed me that they can’t take it back due to the stores return policy. I was never informed of their return policy while shopping nor was there any clear or legible signs at the register. After discussing with corporate, the store associates were told that they may make an exception for my return. The associates refused, and I was told that my concern was ultimately up to the store's policy. The item was brand new, in its packaging with tags, and unused condition.
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December 2022 by Chaya Isenberg
Nina was an absolute doll. She helped me find the perfect pair of shoes and was super attentive and not pushy. I would definitely go back and shop there again.
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May 2022 by Cynthia Plackis
A great seamless shopping experience. Rebecca Wang was so helpful, and was reachable via phone and text to help me find the item i was looking for. She was able to set aside my order and pick up was so easy.
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May 2022 by BJ HAN
Lisa is a great salesperson, helped us ordered a belt , great communication,very professional
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April 2022 by Chaya Chazan
Nina was an absolute doll. She helped me find the perfect pair of shoes and was super attentive and not pushy. I would definitely go back and shop there again.
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February 2022 by Faizah Armfield-Bility
The staff working was unbelievably rude & so was the security. Such an unpleasant experience;I didn’t even want to consider purchasing something after my experience.
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December 2021 by Tasha C.
I mean come on, How can you say anything bad about bottega ! I love Americana and every time I have to stop in here. This is one of my favorite stores, when you walk in your in show heaven. I was in love with these beautiful sandals as soon as they came out and had to have them ! The bottega lido is still the hottest sandal and one of my go to's since they are so comfortable and are a classic statement piece. It's hard to choose one color so you will leave with two !
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November 2021 by Jared P
Lisa Levine was great. I was in and out because of her help, she helped me see the options and make a selection very quickly. The store is spacious yet a little tucked away. I deducted a star for the security guard who asked me rudely if I had a mask as I entered, which dumbfounded me because I know the brand does not hire security from Target. At their price range they can definitely afford masks and hand sanitizer for everyone. As I left the security guard didn't even thank me for purchasing as high-end boutiques usually have their security guards do as customers leave with their purchases. Overall, Lisa was the star of my experience here. Everything else was ok.
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October 2021 by 팅커벨
They are irresponsible, very late and unfriendly. They lie a lot to avoid even processing a refund, and it seems that sellers and managers think it's easy to waste time and energy on buyers. I've been there twice and called several times. I don't want to buy anything from there again
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March 2021 by Lauren K.
Had to review this store because Nina is amazing! She is so sweet and I was able to get the lido sandals in my size in black! So excited to wear them and I will definitely be a repeat customer! Thanks Nina for all your help!
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January 2021 by Thomas King
Deborah and all the members of the team there are extremely courteous, professional, and attentive to your needs. They always remember my preferences and style. The service here is top notch.
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January 2021 by Eddie Sitt
Loved it
