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July 2023 by M Y
I saw all the reviews and when I was there the workers are really friendly but they did take some time to finish my business
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December 2022 by Tom T
Garbage service. One person was working the counter, taking forever with a single customer. Two other knuckleheads working there were just standing around doing nothing, one asked me "what I intended to do?", I'm not quite sure what that meant exactly, seemed a rather useless question. Hopping behind the counter and getting on one of the computers to provide some actual customer service would have been more useful. I won't be going back, unless absolutely necessary or to use the ATM machine, will avoid contact with human employees at all costs.
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October 2022 by Mike
1.2 stars makes sense. This is hands down the slowest bank branch I’ve ever used. Stuck coming here for work every week and I dread it. 1 hour minimum every time. Slow teller. Yes teller. Not tellerS. rare they have more than one. The manager is useless too.
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March 2022 by Michael
ATM never works. Always a horror show.
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February 2022 by Michael M
ATM never works. Always a horror show.
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August 2021 by Trish J.
On July 28, I made a payment on their atm and the transaction was not processed. I walked in the office and was instructed to use the atm instead of the tellers by Iris as the "system was down". After receiving a receipt from the atm for my $510 payment, I spoke to Iris who called customer service and alerted them of what occurred. I have not heard from either Iris or anyone at their location regarding this matter. I have called customer service myself and they have stated there were no claims for this issue. I'm frustrated and I am constantly calling to make sure I receive my money back. I would never return to this location. I'm disappointed with Iris and this location all together. No one has followed up with me nor has anyone called again to advocate on my behalf.
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February 2021 by OM DINESH TANDA
I recently deposit cash in atm and the machine took my cash in side and gave me a Receipt telling me to contact the customer service . machine is out of service and I call them regarding this and they told me to wait for 10 days and they gave me a reply unable to pay so I lost 1700$ ???? it’s so disappointing and unsatisfied with this Bank of America and customer service reply.
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April 2020 by Jr John
The worst service I've used！Other branches are good
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July 2019 by Tatiana Rodionova
Worth Bank ever ! So bad costumes service! I'll never go back . I am preferred costumer Of Bank of America , I asked to notoriety for my documents. They said no go to the UPS store .
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June 2019 by WANG YAOSHENG
The worst service I've usedï¼Other branches are good
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January 2019 by Lisa Marx
This Bank needs HELP! 1 Teller and another 1 that says "I'm not open" REALLYYY...waited 10 minu5es!
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January 2019 by Landra Allen
This bank needs help desperately...
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October 2018 by Joel H.
There is not too much I can say about a "bank branch" the than this location is large, really large with plenty of bankers to help you out. The ATM is located right on Plandome Rd., plenty of parking in the lot behind the branch and there is very easy access both in and out. The staff here is extremely friendly and helpful. I have already used both the individual bankers, as well as the tellers. Again, all extremely helpful and friendly. If you're a BOA customer, I recommend this location as a complete one stop shop.
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October 2018 by tanya sarlanis
Takes forever to do any level of transaction while employees stand around with nothing to do and don't bother stepping up to help out.
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October 2018 by Moh Khan
Terrible place with people who treat you like scum and a terrorist for having a ethnic name. The check clearly states “redeemable at any Bank of America branch†went here 3 times before and today they ask for 2 forms of ID.... FOH racist scum!
