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October 2024 by Hank Davenport
Terrible drivers, take your business elsewhere
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October 2024 by Dino Arroyo
Was giving a time frame of when they were supposed to come it’s been now 3 hours late and nobody is answering the phone now. Stay far away from them never use them ! The reviews are real this was third party towing arrangement now they are switching to another towing company.
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September 2024 by fresh meat
yikes, all the negative reviews are real, never show up, no communication at all, impossible to deal with
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September 2024 by malik
My insurance called them to tow my car to the nearest charging station since I was extremely low on battery and would've been stranded had I attempted to drive on my own.
Maverick kept me updated on his ETA and was extremely friendly and helpful when he arrived, and made the whole process a breeze, I appreciate his excellent service.
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September 2024 by Elo Javate
Horrible service never showed up uses a BS excuses. Lil Pete is big for BIG BS excuses.. Never let your insurance use this towing company.. They will make you wait and leave you hanging.
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September 2024 by Joe Planck
DO NOT USE FOR ROADSIDE ASSISTANCE. THEY WILL LEAVE YOU STRANDED.
Update 9/13/24
After the company responded below I attempted to contact them as they requested.
Someone answered the phone and refused to give me their name. When I explained politely why I was calling they immediately hung up.
On 9/13/24 I requested roadside assistance in Rockland county. Once again little Pete’s immediately accepted. This is despite the fact that I was three counties away from them on a road the are not allowed to tow on. I canceled and contacted an actual local tow company.
I’m contacting the county district attorney and state attorney general in the hopes of putting these scammers out of business permanently
Original review:
Accepted a roadside assistance request from Allstate. After 4 hours and multiple assurances that they would be there in 30 minutes I cancelled and reported them to Allstate for leaving a motorist stranded. Did another roadside request and got another company who actually showed up.
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September 2024 by Nicole Saez
Lil Pete’s was called by my insurance to come and tow my car. I was told 90 mins which i understood because of how far away they were compared to me. My pick up time came and they were no where to be found. Called and spoke to someone they said their guy stopped to get someone else were going to drop that car off and be here in about another 60 mins. I was extremely disappointed that they picked someone else up before they came to me. I don’t know any other company that does that, very unprofessional
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September 2024 by Joseph Napolitano
I had such a wonderful experience dealing with Brittany at Lil' Pete's this morning. I wish i could say the same for the people at Jeep, but Brittany was absloutely fantastic in helping me get my car where it needed to be. It has been a stressful day, but knowing you can count on intelligent people and a reputable company like Lil' Pete's may a tough day a lot easier!! Thank you!!!!!
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September 2024 by Daniel Jr. Rodriguez
The worst customer service ever. I called a few times and they gave me different eta's Warning ⚠️ do not use this company. I went through my insurance for a roadside tow and I waited 5 hours. This company kept on giving excuses. It's important as a business to be transparent and I will let my followers online know and co workers as well.
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September 2024 by AONES WTO
No call no show for 5hrs later. Very poor service. Stay away from them. Lie over the phone to me. Saying 30 min and 5 hrs go by the. I get a phone from them.
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September 2024 by Kimberly Behrens
Raymond arrived swiftly and quickly got my car off the road. Very responsive and professional!! Thank you Raymond for your service.
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August 2024 by Kamal Hossain
Worst towing company never came to pick up car on Friday when it was scheduled didn’t come on Saturday didn’t come Sunday cuz apparently the body shop is closed was supposed to come Monday morning but no show had to keep calling over and over till finally they came after 4 then apparently they took my car to the bodyshop and they says the body shop refused to work on the car cuz it’s a totally lose like completely lying my car was still working perfectly fine only damage was to the windshield from a branch falling on and the battery was dead due to the blinkers running all night as I wasn’t able to turn it off no matter what I did so we found new shop through my car dealer that will fix it and they been holding my car for days and refusing to move it to the body shop
Never mentioned anything about need a payment from the insurance when all three parties were on call and agreeded to move it the next day and when next day comes they tell me they can’t move it because they didn’t get a pay when the insurance did pay they say their boss needs to confirm it but he’s out for the day and can’t do it till the next day again. This people are literally scammers scamming money from ppl get this business out of work.
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August 2024 by Jeff Spengler
I would also give 0 starts if I could, so I will say the 1 star is for the driver. He was cool. The rest of my experience was very very very bad.
Today I had a Horrible experience with roadside assistance. GEICO dispatched Lil Pete's automotive to come and tow my wifes car. After 3 phone calls, and 3 separate times over an hour apart I was told over and over again that a tow truck was on its way and would be there in 30-45 minutes and I would receive a call 15 minutes before arriving. Each time I waited about an hour with no phone call from a truck, or dispatch or anyone. I sat on the side of the road for 6 hours today waiting for a tow truck. While I sat there waiting I also looked them up on Google only to find that they have dozens of reviews from people saying the same thing.
Please everyone, if you receive roadside assistance from this lil Pete's place, request another towing service. You can do that. Just do it immediately before you wait for hours and get lied to multiple times.
And shame on you GEICO for using this place with Soooo many reported issues of leaving customers waiting and waiting with no accurate ETA.
I KNOW MISTAKES ARE MADE AND ACCIDENTS HAPPEN BUT THIS SEEMS TO BE A REOCCURRING ISSUE.
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August 2024 by Antonio
If you’re stranded on the side of the road and have 8 hours to wait for a tow truck then these guys are for you! Everytime you call for an update, they’re 15 hours away but never come. You have a better chance of your father coming back from getting the milk than you do these guys showing up.
There is one plus side to Lil’ Petes, I got a chance to read an entire book while waiting for my tow truck. Thanks guys, you suck!
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August 2024 by Stephen Hamlette
This company sucks I ordered roadside through my insurance company and they had me waiting for five hours after telling me 90 minutes max and still never came. I would not waste my time with them they need a new dispatcher or something because their customer service skills suck and they cannot prioritize things at all.
