Mobile Phone Accessories near Macedon, NY

“The best Verizon I have ever been too. I originally came to this Verizon after I left angry at the Verizon in victor. I was greeted by a man named Dan!! He fixed the problem I was having. Then I had also scheduled an appointment with Dan today to put my mom on my plan. My mom was super late, he didn't care one bit!! He is the nicest sales person I've ever dealt with, and I will continue to only go to him!!”

“After an unsuccessful try with another company, I tried to re-sign up with AT&T Prepaid and get my number ported over. I went through their process on-line (which is what they recommend) and when I was about to finish, they advised me what my "new number" would be! No, no, no... So when it asked me to set up a new account and PIN, I didn't finish the transaction ; just closed out of it. I then immediately proceeded to try to call AT&T to really just cancel the transaction. I ended up making 4 calls, and each one asked me for my PIN. I kept trying to tell them I didn't have one and I was put on hold each time (at least 20 mins each) and got either "you'll have to talk to another department", or "you'll have to go to an AT&T store". I kept asking if they could just cancel the new transaction and every one told me no. So after 2 hours of this, I did end up going to the store. Once I got there, I met Court Sturdy, AT&T Territory Mgr. He initially told me there probably wasn't much he could do either, but was kind enough to call AT&T with me to see if he could use his inside influence to figure this out. Once again, he and I talked to 3 different people in the Prepaid dept; none of any more helpful than the 4 I'd already spoken to. The last one ended up referring us to a manager (who was quite rude to Court and was extremely hesitant to give him is AT&T ID number) told us I'd either have to 1. pay another $30 (my port in number was a different "region" - huh???) so I could use the number I wanted immediately (which is tied to so many accounts) or 2. wait til my next billing cycle (using the new generated number) and change it then (seriously?), or he would have to get me a refund. If I wanted the refund, he couldn't help me, but could transfer me to the Refund Dept. So after another 2 hours with Court, we finally got the correct dept and it took them about 5 minutes to verify and then confirm a refund.I can't say enough about Court. He was very helpful, persistent with obtaining our objective, and then taking the extra time to get my new account all set up (with the number I needed ported in). All those other prepaid reps we spoke to can take some lessons from him in excellent customer service!”

“We had a subtle problem with our family phones that none of our tech savvy friends could solve
The ATT staff worked relentlessly on it for nearly 2 hours. They were smart and very professional and would not give up until the issue was resolved. I am very impressed”

“I was recently dealing with an issue with apple where I had to be 1 hour drive from home . So I stopped in to check on upgrade options for my phone and plan. Hands down the best customer service I have ever had. Matthew went above and beyond to help get information and my issues resolved. My hat is off to him and his colleagues. I would recommend anyone needing service to stop in and see them.”

“Great job and great service always!!! The store Manager Dan was able to fix my sublimation heater. Had a problem with the power button and wasn’t sure he could fix it. He went above and beyond and not it’s better than new.”