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July 2024 by Tracy B
Literally trying to donate a huge box of brand new items. I didn’t need a receipt. Worker was extremely rude. Insisted I wait in line for god knows how long. It shouldn’t be this hard to donate to charity. The least the workers could do would be to be kind. Hugely disappointed.
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July 2024 by Dawson Peeso
Manager was completely unprofessional and disrespectful and constantly giving nasty faces and remarks towards me and thought it would be okay to yell and swear at my girlfriend who works there just because of her service dog. Next time this happens I will not tolerate it and I will be going to someone who is higher up. She told my girlfriend that she can’t have a SERVICE DOG IN THE STORE ONLY because she was scared of the breed. It’s illegal to deny a service dog. Managers name is Heather.
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July 2024 by Nick Raffel
lovely
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May 2024 by Shannon D
Nice goodwill to visit! Sundays are very busy
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January 2024 by Mr E.
This store tends to have a good selection of items due to the surrounding area being more wealthy. However, the prices are absolutely ridiculous. I understand this is a business and they need to make a profit, however it's Goodwill. Every item in this store was donated. They received every item for Free / $0. Speakers for $100. I saw a piano / keyboard for $175. $175!! Headphones with ripped cushioning for $25. As I said, there is nothing wrong with making a profit on items, and more power to them, but when you see items at Goodwill, selling for close to retail and in some cases, I've seen items selling for higher than retail! I've always believed Goodwill was a thrift store, selling items for people in need. However, this particular Goodwill is just turning into a department store with used goods, and it's sickening!!
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December 2023 by mary carrier
Very nice and dollar day that's the good stuff
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August 2023 by Aimee K
The store and the cashiers are always great. The female manager is hands down the rudest person most unprofessional bait and switch pricer and needs serious guidance. When she gets caught at her game, she takes it out on the customer. Stop putting conflicting price stickers on things and blaming the customer for it. It's getting old.
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August 2023 by paul-john reader
Great deals
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August 2023 by martin ademovic
Books are too expensive
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August 2023 by DS76 GN
Outright Schiff Show.
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August 2023 by Non A.
Found a decent record for 99 cents. Took to register and tag would not scan. Waited for manager to tell us it was an old tag and that someone peeled off the new price. She needed to phone someone else to ask the price, I said nevermind. She got snippy with me because I didn't want to wait another time to be told a price other than what was marked. They have raised records to $3 good for them. Make sure the 99 cent stickers aren't on them then, and don't get snippy with customers when you leave them on. Attitude isn't worth paying another 2 dollars sorry. Used to be my favorite GW store not since this manager!! If GW wants to play test and Clean and keep their stickers off the covers which devalues them further then maybe I would pay more than a dollar for them but these greedy managers think they deserve more money for products they know nothing about. I won't shop for records here anymore. Especially after this manager tried to bait and switch a sale!!!
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May 2023 by Carter Bohrer
Hands down the best goodwill I have ever visited. I enjoy goodwill, I make occasional visits. I quite like shopping at goodwill, but I like shopping at this goodwill the most. The selection is amazing and the service is incredible. This is quite possibly the best goodwill of all the Rochester area goodwills. The weird T-Shirt department is lacking but that is made up for by the abundance of sewing machines. This is THE goodwill to go to if you’re looking for a goodwill to go to.
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March 2023 by breebreecakes
The most organized store with the nicest employees who work super hard and really well together. I absolutely love coming here
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January 2023 by Gracie Bennett
Goodwill is the best place too find treasures. If you're really looking for it you will definitely find it.
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December 2022 by Jae Mc
Really nice store, big and very clean. Good selection of clothes but not so much with books and movies and toys. Customer service is very nice but some of the things I feel are overpriced such as the name brand bags. You can go to other thrift stores and they're 50% cheaper at least. It would be nice if the clothes were sized in order, when I went they were all jumbled and I don't mean just a few out of order, all the tshirt sizes were mixed together.
