Walgreens

Most Recent Comments

• April 2024 by duane st claire
  Employee I talked to on the phone was super rude. I called to give my updated insurance and the lady wouldn’t take my information and hung up on me, every time I go there it’s an issue and technicians give you a different answer on things like no one is on the same page. Recently before this I went there and asked for the smallest/shortest insulin needles they had and they gave me probably the longest syringes I’ve ever seen for insulin in my life. I can only assume the tech had no clue what the sizes were and would be too inconvenienced to ask. You guys are really terrible to your customers/patients and if people didn’t literally NEED their medicine they wouldn’t use y’all at all.
• February 2024 by John C
  I am utterly shocked that this pharmacy can still have long lines for service. Everything you're reading in other reviews is true - the service is rude when you can get it at all. I thought the Walgreens on Hoosick in Troy was bad - somehow they manage to be worse.Last time I managed to get anyone to answer the phone here it was because someone in the convenience store answered it by accident, and they promptly placed the call back on the forever hold.If you're reading this you've probably seen reviews for other locations too and they're not much better. Doesn't seem like it will be long before Dollar Tree or something else like it moves in.
• December 2023 by Tracey K.
  Does anyone else have problems with their automatic refill program? I had refilled some prescriptions for a 90 days supply recently, which were automatically filled like they are supposed to be. Not even two days later they called me to ask if I wanted them refilled. I said I literally just got them filled. And she said sometimes the system takes a while to catch up. I didn't know they would cancel one that I needed a couple of weeks later and here I am without medicine. Granted I thought it was refilled with the last batch but it apparently was not. I did not look in the bag until now and just assumed it was in there. I believe either they did not automatically fill it like they were supposed to, or forgot to put it in there and put it back for not picking it up, or I misplaced it. They weren't going to give me one to hold me over at first. I had to call back again and ask for and they agreed so I went there. Without this medicine, I'm literally ill. This has been an ongoing issue. And don't try calling. It takes forever to get someone on the line. I called my doctor's office and hopefully they will come through. Previously, I had stopped taking a medication and let them know and they continued to fill it each month, although repeatedly telling them I dont need it and am no longer taking it and and gave it back like four times. Get it together! Update: I went to the pharmacy and they claim they gave it to me with my other script that was automatically called in. I had to open the bag today and there was one medication in there. She asked if there was a hole in the bag. I said no there wasn't. I don't have the medicine. They filled it and made me pay for it although I shouldn't have had to because I've already met my deductible for the year. Their automated reminder system is seriously flawed. You either get continuous calls to pick up or no calls if there is an issue refilling or it's hard to get through. I know they're probably overwhelmed and I'm frustrated but they could and should do better. The woman really was trying to help when I got there.
• December 2023 by Ollie D.
  Nicest people to do business with. It's Thursday night at 8:15, closing at 9, I'm doing some last minute Christmas shopping, I had some pictures to print out and the two ladies working couldn't have been more helpful. They made sure I had my prints ready for me before I checked out. Truly remarkable customer service. All you one star shoppers can go to CVS. Job well done. Merry Christmas and thanks for the assistance.
• December 2023 by yoram beer
  The staff ,including senior members is rude, disrespectful and patronizing.poor service quality and unprofessional behavior .frequently unable to fill RX timely wil unacceptable excuses.poor cooperation with physicians and never applying remedial actions .Yoram Beer MD .
• December 2023 by K G
  Please believe the reviews about the pharmacy. The pharmacy staff is rude and unhelpful. If you have an opportunity to go to a different Walgreens Pharmacy, I would definitely try that.
• September 2023 by Michael M.
  So it was time for my annual flu shot, and a COVID booster. I looked for the latest COVID booster through Google and Walgreens popped up. I looked at the options and was relieved to find spots in Loudonville available. Due to the commonness of marketing, I'd imagined I'd gotten my last COVID inoculations at Walgreens: wrong. I went to CVS (I had a drive through COVID test three years ago at a Walgreens.) The cognitive dissonance didn't kick in until I was seated in the pharmacy. I chose the Loudonville location because I was so traumatized at how filthy I found the last three locations where I'd gotten initial shots or boosters (they were all CVS stores...) Entering the Walgreens my decision to go to Loudonville was reinforced (I imagined that the store in this neighborhood would be clean, but I live in the town of Bethlehem and the two CVS stores there are a mess so clearly, it's a function of company more than location.) Besides going to Loudonville, ending up at Walgreens proved an incredibly smart decision. Just the waiting area for the shots (which was clean and had decent comfortable wooden armed chairs) was infinitely different. I was stunned that I was then taken into a private room to have the shots administered (at CVS you sit out in the open slightly shielded by a nylon screen, despite needing to partially disrobe so that they can properly administer the shots.) Only after the clerk at the pharmacy front desk checked me in did I realize that I had the pharmacy companies confused (she verified my address, and it was a place I last lived 14 years ago...) I did attempt to give her my United Healthcare card, which she declined (why I don't know; she insisted she had everything she needed) so I have a sinking feeling that I might end up with a bill I'll need to get resolved. After that, it was a very l o n g wait, till another clerk came out with a survey for me to complete and then after submitting that, another l o n g wait before a pharmacist brought me in to get the shots. Watching the action, it's evident that the store is a beehive, and that the pharmacy department is severely overworked (supporting ongoing reports about burnout and subsequent errors at Walgreens, CVS, and Rite Aid pharmacies across the nation.) I politely referenced the staff appearing to be worn ragged, and he indicated that there were delays that day as they weren't be assisted by pharmacy interns. I don't know that I would come here with a prescription, though when I lived across the nation the local Walgreens was reliable. This staff looked pretty beleaguered, and it was only 11:30 in the morning and I could see that they were being worked relentlessly. What I do know is that knowing I can get a COVID booster here (my personal doctor doesn't have the vaccine) there is no way I'd go to CVS again.
• September 2023 by J S.
  I made a reservation on line for Covid and Flu shots. I couldn't complete the online form because it REQUIRED entering the month and year of my last pneumonia shot, last Shingrix vaccine, and last tetanus vaccine! Who knows those off the top of their head! When I went to my appointment 20 minutes early, the line was so long that it took all of that to even get to the counter! The paper form I was given did not require me to give the month and yr. of those other vaccines, but just had an answer YES or NO to having had them. And entering dates if you knew them (NOT required). They actually told me that the reason for asking those questions was apparently to offer to give them to me at the same time if I wanted them. Those shots are not free, so I would consider the online form required fields as forcing you to provide and trying to collect personal medical info to try to market/sell their services! When I made the apptmt. online, they said to bring your Covid card. I did, but they never asked for it, or added the shot I was getting to my card. Now I have to go back to get them to do that. TERRIBLE pharmacy! Won't go there again. No wonder our CDPHP insurance has just decided to no longer use them for mail prescriptions. Go someplace else!
• August 2023 by M S
  My prescription is not covered by Medicare but my secondary insurance pays for it. My doctor sent the prescription to the pharmacy. I called in the morning and the lady who answered the phone said to come in the afternoon. When I came she said she couldn’t give to me because it was denied by Medicare. I told her in the morning that this would happen and after the denial to charge to my insurance. She said the insurance denied. I called the insurance and the they assured me that they didn’t get anything from the pharmacy and that they would cover the cost in its entirety. DO NOT fill your prescriptions at this pharmacy if you have Medicare and secondary insurance.
• August 2023 by Paul Rosano
  Pharmacy staff is great
• March 2023 by Nick O'Brien
  (This review is for the pharmacy, as a convenience store I've never had any issue)THE WORST! My elderly mother fills her prescriptions here, and because she can't drive at night, sometimes she asks me to pick them up for her. Any time I do it is an absolute struggle and way more stress than it needs to be! Today I waited in the drive through line 30 minutes only to be told once I got to the window that she didn't have anything ready for pickup...except I knew that she actually did, and then had to convince the pharmacist that, yes, my mother did in fact text me asking me to pick up her medication and that it was ready, and what the co-pay was. They were the ones who called my mother to tell her it was ready, so of course it was! Eventually the pharmacist found it, and I was able to leave with it after answering several questions more than I've ever had to at other pharmacies, but this never felt like she was actually looking for it in the first place as much as it was an initial test to see if I was actually who I said I was. This is NOT the only time this has happened, some times have been easier than others but it's always unnecessarily stressful and complicated. I thought they were just treating me like a criminal because I was picking up meds for someone other than myself, but apparently, they treat my mother like this as well when she picks up her own prescriptions during the day. I told her to find a new pharmacy because I am DONE picking anything up at this location. Happy to add to the many one-star reviews of this place.
• February 2023 by Peter Hill
  23 minutes on hold, just transferred to this pharmacy bc my insurance doesn't cover cvs. My scripts were filled and canceled because they somehow didn't have a phone number on file. Woman was at least nice enough for more than one star. Hope drive thru is better.
• February 2023 by C L.
  Miserable website, on hold for the pharmacy for more than 40 minutes!!! Called different times of the day and still never talked to a person. Who has time to be on a call for that long??
• December 2022 by J
  Never experienced such incompetence and disregard for patients/patrons. Certain some people are working very "hard" at this establishment -- but you are still going to have a bad experience.In one instance they didn't give the correct count of meds, and this wasn't realized for weeks. The store is told there was a mistake: associate walks back, grabs a container of medication and just hands it to over. It doesn't have a label on it nor a name. They knew they screwed it up, had the meds waiting, never contacted anyone, and literally just handed over the exact amount of missing meds. (no ID check, no explanation).Now they have a sign that says "count your meds before paying, NYS law" or words like that. But of course they won't hand over meds to count before they are paid for. So one must go into the store every time, pay for my meds, then rip the bag open and stand there and count them in front of everyone in line. HIPPA nothing.Don't bother trying to call. There will be more than 3 people ahead in queue, then 3, then 2, 1 -- and then 20 more minutes of music and "thanks for waitings," but apparently you've at the front of the queue ... right? It won't matter: it's been over an hour. Missed time/$ at work, surgeon will cancel your surgery if X medication isn't taken for Y days before surgery. It's absolutely critical, so take off more time from work to try and track down a human.Wait in line the next AM. Speak to others who have also had very bad experiences at this Walgreens location. One explained how, the day prior, he waited patiently in line for sometime, finally made it to the register, then the associate just walked away toward the exit. "Um, hi, what's going on, I need to..." the customer says. "I'm on break," the associate replies. "Ok, well is someone going to help me?" The answer is no: noone is going to help you, and your time does not matter. The man spent as much time there as he possibly could, made it to the register, and ultimately had to leave with no service renendered because he had to feed his family.One could go on and on. Every prescription is a stressful experience. Perhaps there is a better option -- please let me know if you find one.
• October 2022 by a special place in hell
  I've been going there for over 6 years and I think the staff is very helpful and curtiousy I would change them ever