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March 2025 by Hive Shin
Absolutely terrible pharmacy, fully staffed and still service is at a standstill. Have lost my scripts countless times
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March 2025 by Nothings Impossible
I live closer to Latham walgreens but go to Albany shaker because they are fast efficient and friendly
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January 2025 by Brian M
The pharmacy staff and pharmacist are terrible at their jobs. They should bulldoze the location and put a line of port a potty’s. It would be more useful than them.
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January 2025 by Miller Lee
Very rude and no response
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December 2024 by Peter
Would give 0 stars if I could. This specific Walgreens is not located at the corner of happy and healthy, but incompetence and unreliability. If they actually carry the medication you have been prescribed, it is an unnecessarily long wait to receive them. But this is not because of staffing - at any given point you'll be ignored by 4-5 pharmacy employees all doing their best to avoid eye contact.
Get your medication elsewhere if you want them filled properly and timely.
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October 2024 by Christopher Myhre
Walgreens is always very helpful. They try their best to have all the medicines in stock. Tyler the pharmacist is incredibly kind, reassuring, and knowledgeable when asking about med interactions.
I have to give pharmacies credit, always dealing with the pressures of many different manufacturers. Walgreens tries to have them always in stock.
In addition, the photo service is quite helpful there.
Finally, the store is always well-kept and clean, and I see workers cleaning the parking lot. The parking lot is very easy to park in.
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September 2024 by Geraldine Randalljohnson
This is a very, very busy store yet they always go the extra mile to accommodate customers. Kudos to all.
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September 2024 by Kalin Harvey
for my whole life i’ve been a CVS customer until my insurance switched so i had to start using walgreens, and truly it has been the WORST experience since. the constant long waiting, the unpleasant workers (specifically the one at the pharmacy with long brown hair who always looks like she just rolled out of bed, rude and looks like she hates being there) well sorry it’s your job babe ;) so now i will be switching what location my meds will be at bc im beyond disgusted and sick of their employees. it’s not hard to have pleasant customer service, but for it to be every time i go? do better walgreens. and lastly if i could this would be 0 stars, doesn’t even deserve to have 1 LMFAO
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April 2024 by duane st claire
Employee I talked to on the phone was super rude. I called to give my updated insurance and the lady wouldn’t take my information and hung up on me, every time I go there it’s an issue and technicians give you a different answer on things like no one is on the same page. Recently before this I went there and asked for the smallest/shortest insulin needles they had and they gave me probably the longest syringes I’ve ever seen for insulin in my life. I can only assume the tech had no clue what the sizes were and would be too inconvenienced to ask. You guys are really terrible to your customers/patients and if people didn’t literally NEED their medicine they wouldn’t use y’all at all.
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February 2024 by John C
I am utterly shocked that this pharmacy can still have long lines for service. Everything you're reading in other reviews is true - the service is rude when you can get it at all. I thought the Walgreens on Hoosick in Troy was bad - somehow they manage to be worse.Last time I managed to get anyone to answer the phone here it was because someone in the convenience store answered it by accident, and they promptly placed the call back on the forever hold.If you're reading this you've probably seen reviews for other locations too and they're not much better. Doesn't seem like it will be long before Dollar Tree or something else like it moves in.
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December 2023 by Tracey K.
Does anyone else have problems with their automatic refill program? I had refilled some prescriptions for a 90 days supply recently, which were automatically filled like they are supposed to be. Not even two days later they called me to ask if I wanted them refilled. I said I literally just got them filled. And she said sometimes the system takes a while to catch up. I didn't know they would cancel one that I needed a couple of weeks later and here I am without medicine. Granted I thought it was refilled with the last batch but it apparently was not. I did not look in the bag until now and just assumed it was in there. I believe either they did not automatically fill it like they were supposed to, or forgot to put it in there and put it back for not picking it up, or I misplaced it. They weren't going to give me one to hold me over at first. I had to call back again and ask for and they agreed so I went there. Without this medicine, I'm literally ill. This has been an ongoing issue. And don't try calling. It takes forever to get someone on the line. I called my doctor's office and hopefully they will come through. Previously, I had stopped taking a medication and let them know and they continued to fill it each month, although repeatedly telling them I dont need it and am no longer taking it and and gave it back like four times. Get it together! Update: I went to the pharmacy and they claim they gave it to me with my other script that was automatically called in. I had to open the bag today and there was one medication in there. She asked if there was a hole in the bag. I said no there wasn't. I don't have the medicine. They filled it and made me pay for it although I shouldn't have had to because I've already met my deductible for the year. Their automated reminder system is seriously flawed. You either get continuous calls to pick up or no calls if there is an issue refilling or it's hard to get through. I know they're probably overwhelmed and I'm frustrated but they could and should do better. The woman really was trying to help when I got there.
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December 2023 by Ollie D.
Nicest people to do business with. It's Thursday night at 8:15, closing at 9, I'm doing some last minute Christmas shopping, I had some pictures to print out and the two ladies working couldn't have been more helpful. They made sure I had my prints ready for me before I checked out. Truly remarkable customer service. All you one star shoppers can go to CVS. Job well done. Merry Christmas and thanks for the assistance.
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December 2023 by yoram beer
The staff ,including senior members is rude, disrespectful and patronizing.poor service quality and unprofessional behavior .frequently unable to fill RX timely wil unacceptable excuses.poor cooperation with physicians and never applying remedial actions .Yoram Beer MD .
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December 2023 by K G
Please believe the reviews about the pharmacy. The pharmacy staff is rude and unhelpful. If you have an opportunity to go to a different Walgreens Pharmacy, I would definitely try that.
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September 2023 by Michael M.
So it was time for my annual flu shot, and a COVID booster. I looked for the latest COVID booster through Google and Walgreens popped up. I looked at the options and was relieved to find spots in Loudonville available. Due to the commonness of marketing, I'd imagined I'd gotten my last COVID inoculations at Walgreens: wrong. I went to CVS (I had a drive through COVID test three years ago at a Walgreens.) The cognitive dissonance didn't kick in until I was seated in the pharmacy. I chose the Loudonville location because I was so traumatized at how filthy I found the last three locations where I'd gotten initial shots or boosters (they were all CVS stores...) Entering the Walgreens my decision to go to Loudonville was reinforced (I imagined that the store in this neighborhood would be clean, but I live in the town of Bethlehem and the two CVS stores there are a mess so clearly, it's a function of company more than location.) Besides going to Loudonville, ending up at Walgreens proved an incredibly smart decision. Just the waiting area for the shots (which was clean and had decent comfortable wooden armed chairs) was infinitely different. I was stunned that I was then taken into a private room to have the shots administered (at CVS you sit out in the open slightly shielded by a nylon screen, despite needing to partially disrobe so that they can properly administer the shots.) Only after the clerk at the pharmacy front desk checked me in did I realize that I had the pharmacy companies confused (she verified my address, and it was a place I last lived 14 years ago...) I did attempt to give her my United Healthcare card, which she declined (why I don't know; she insisted she had everything she needed) so I have a sinking feeling that I might end up with a bill I'll need to get resolved. After that, it was a very l o n g wait, till another clerk came out with a survey for me to complete and then after submitting that, another l o n g wait before a pharmacist brought me in to get the shots. Watching the action, it's evident that the store is a beehive, and that the pharmacy department is severely overworked (supporting ongoing reports about burnout and subsequent errors at Walgreens, CVS, and Rite Aid pharmacies across the nation.) I politely referenced the staff appearing to be worn ragged, and he indicated that there were delays that day as they weren't be assisted by pharmacy interns. I don't know that I would come here with a prescription, though when I lived across the nation the local Walgreens was reliable. This staff looked pretty beleaguered, and it was only 11:30 in the morning and I could see that they were being worked relentlessly. What I do know is that knowing I can get a COVID booster here (my personal doctor doesn't have the vaccine) there is no way I'd go to CVS again.
