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November 2023 by H X
Not a full time doorman building anymore. Residents were just issued key fobs for when the front door is locked and no one is at the front desk. Management will probably say that this is just in case the doorman has to step away but "full time" means "all the time" in my book and it's a safety concern for me.
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November 2021 by Lexia Wang
Good apartment
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July 2021 by Kyle Olk
Great building with excellent management. Has all of the utilities I need. Would strongly recommend!
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July 2021 by Kellene Sahl
We really enjoy living in the building so far! The leasing office was very helpful and we love the building staff!
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June 2021 by Kylin C
We lived here for 2 years and absolutely loved it! Everything here was so perfect - location, staffs, building size, etc. We lived in other high-rise buildings in LIC and I can guarantee you Luna was the best. Front desk people were so nice and you can get your package the moment they were delivered. We moved out just because we wanted to try other neighborhoods and occasionally regret it.
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May 2021 by Ching Wang
Very poor management, units are old and without sunlight.When Covid started I asked if management could give me some rent reduction or extra rent payment time and below was their response:"In response to your request we cannot provide you with an abatement. We remind you the terms, covenants and conditions of your Lease remain in full force and effect. Until such time any law is promulgated or becomes effective at the Federal, State or Local level providing for rental assistance, the Tenant is obligated to pay Landlord the monthly rent , plus any arrears or late fees due under the Lease. " - Lance Office Manager
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May 2021 by chen yufan
Management never picked up the phone call. You can only call and leave a voice message and wait till they call you back.I have lived in the apartment for more than 3 years. Since I moved in I discover that the floor had weird blue spots but back then it was more of cosmetic issue rather than function issue. I reported to the management, and the manger back then told me he had to order floor from China and it will take 1 -2 months for the floors to arrive. I was so busy at work therefore I didn't follow up on this issue.Until recently I have to move out due to the poor floor condition. The floor was beyond repair. There were cracks everywhere, and holes on so many floors. Obviously they used defective floor at the beginning. Also there are a couple pieces that are crooked. And to be honest the only solution is to replace the whole floor. Also this floor problem is not only happening in my unit. I constantly suffered from construction noise since the building was fixing other units' floor. It was certainly disturbing since everyone is working from home now and management never gave you notice.
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April 2021 by Yufan C.
I would give 0 star if possible.First even my apartment was south facing, there was this big building on the east and on the south blocking all the lights. It was very dark inside.Also the management never picked up the phone call. You can only call and leave a voice message and wait till they call you back.I have lived in the apartment for more than 3 years. Since I moved in I discover that the floor had weird blue spots but back then it was more of cosmetic issue rather than function issue. I reported to the management, and the manger back then told me he had to order floor from China and it will take 1 -2 months for the floors to arrive. I was so busy at work therefore I didn't follow up on this issue.Until recently I have to move out due to the poor floor condition. The floor was beyond repair. There were cracks everywhere, and holes on so many floors. Obviously they used defective floor at the beginning. Also there are a couple pieces that are crooked. And to be honest the only solution is to replace the whole floor. Also this floor problem is not only happening in my unit. I constantly suffered from construction noise since the building was fixing other units' floor. It was certainly disturbing since everyone is working from home now and management never gave you notice.And when Covid started I asked if management could give me some rent reduction or extra rent payment time and below was their response:"In response to your request we cannot provide you with an abatement. We remind you the terms, covenants and conditions of your Lease remain in full force and effect. Until such time any law is promulgated or becomes effective at the Federal, State or Local level providing for rental assistance, the Tenant is obligated to pay Landlord the monthly rent , plus any arrears or late fees due under the Lease. " - Lance Office ManagerVery cold hearted management. Totally not worth the rent.
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February 2021 by Kevin Liu
I had a great experience living here for 2 years. Everything was satisfactory. The front desk staff were helpful and made no mistakes, the super was responsive at resolving issues, and the management staff were organized and on point about anything you needed to talk to them about, such as lease renewal and getting the deposit back. The building is also right next to the subway which is really convenient.
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January 2021 by C Choi
Luna has been the best building I've ever lived in. Modern units, no-frills amenities, and attentive staff + management. They've handled the pandemic very well and I've felt very safe. If you're looking for a smaller building in LIC with great value, this is the place to call home.
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January 2021 by J. Daniels
Checked this out on my hunt back into NYC. The office isn't really friendly, apartments were decent sized, but seemed a lot older than the others in the area. Location is great though but I think you can find a better deal somewhere else.
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January 2021 by Maureen Masterson
We’ve lived at Luna for almost 3 years and have had a great experience so far! Love the monthly socials and events (Super Bowl party, oscars etc) that they hold in the lounge. The building is very well maintained and the staff and management are very easy to get a hold of and incredibly friendly. If an issue does pop up, the building is quick to inform tenants and fix it! The units themselves are spacious and built with nice finishes and a w/d and d/w in each unit (huge bonus). The roof terrace has a gorgeous view and a lot of space for tons of people to enjoy it. I can’t say enough great things about the people at Luna and the space itself. You can’t find a better space for the price in LIC!
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February 2020 by Raymond Tuazon
Our experience moving in and living here has been stellar. I especially appreciate the working staff here and their attention to customer service.
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June 2019 by Sherry W.
I would give this place zero stars if i could. I kept my apartment immaculate and clean. I made sure not to damage anything so that I would not be charged after moving out. They charged me $250 for a "dent" in the bathtub. I never used my bathtub to the extent that it would cause a "dent" and when they took a picture of the bathtub to explain to me about this so-called invisible "dent", there was clearly no dent. It was clear they were trying to scam and charge me for anything so they could get something out of the security deposit.
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May 2019 by Mckenzie L.
I moved in to Luna in February and have had a really great experience with the new management. My unit has a W/D and D/W which is convenient and I like to relax in the lounge with the free wifi and coffee provided. I'm glad I arrived after the new management started and have been thrilled with the customer service and flexibility they provided me for my short term internship this summer.
