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March 2024 by Vyness
Christina was extremely pleasant and helpful. Top notch service!!
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March 2024 by Codrin Mihaila
Thank you Quay, for your professionalism and eficient service!
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February 2024 by Craig Marin
We have been customers at the Public Storage 3204 Northern Blvd,Long Island City, NY, 11101 for many years. Today we met with Carmen, Makayla, and Felix, and they could not have been more helpful! It reminds us of how kind people can be. Thank you guys.
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February 2024 by Shirley Wang
First experience with a storage unit and it was incredibly frustrating, to say the least. I finally moved out yesterday after 5 months. As others have mentioned, it's super easy to sign up online and book your unit. This is probably where the pros end.Now for the cons:- Parking. What a disaster.... the lot is incredibly tiny to begin with, so if there's a moving truck already there, good luck. However, there has been constant construction happening next door, so the parking lot is non-existent. The last few times I've come here, I had to find street parking. When moving my stuff out yesterday, we had to park on Northern Blvd blocking the bike lane cause the construction guys wouldn't let us in to the parking lot, and there was a giant truck already there.- One of the elevators has been down for months so you need to use the one at the far end of the building.- I had a unit on the 6th floor. It's advertised as climate controlled but that's debatable. I went there over the summer and it was HOT.- Prices went up after a few months, to be expected. But when there are no improvements being made along with the inconvenience of no parking and elevators being down for months, this place just is not worth it.Save your money and go to any of the other storage places in the area.
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February 2024 by Rodrigo Carangui
Gisselle is amazing the facility is clean and well mantained. Excellent customer service
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February 2024 by Hyunhwa Cha
Very kind and support staff. Gissel gave me good info to save my money. VeryProfessional
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February 2024 by Mariana Pastrana
Aside from noticing the lack of security, my mom got a call from an extremely rude woman earlier today- yelling at her and asking her why her storage was empty and had no lock! My mom was obviously shocked and upset and kept asking the lady what she meant by this. The lady would not answer her but instead kept getting more frustrated and repeating her question. Finally, the rude lady said “oh nvm- you’re good” and hung up- without any explanation. They continue to increase the monthly rent and they can’t even do proper investigation before calling people and scaring them- making them leave work in the middle of the day and check their storage.
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January 2024 by janet rogers
The staff is absolutely fantastic with customer service; pleasant and friendly.The location very clean. Would recommend to others.
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December 2023 by Brittany Granado
The best location for Public Storage. Gissel went above and beyond in assisting me with my storage space. Staff members are super friendly and always willing to help. I had a bad experience with the location at 3108 Northern Blvd, and the staff at this location took the initiative to aid me and find the perfect storage unit. Couldn’t have asked for a better experience. Would definitely recommend to anyone looking for a storage space.
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December 2023 by Melanie L
if i could give a - star i would since one is the lowest this is it ! horrible service the girl in the office has a horrible attitude as if someone owes her something first of all you are an employee who has to follow guidelines and if you aren’t capable on performing your task you should not be allow to interact in any customer service !!!
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October 2023 by Jackie Barnes
Great fast service! Quay was amazing he help me with my belongings and made my move in process so smooth. Quay was very knowledgeable at what he was doing and informed me on everything I needed to know! Thanks again Quay GREAT JOB ? True definition of GREAT customer service! NORTHERN BLVD LOCATION
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October 2023 by J Muhlenberg
This review is for 3108 Northern Blvd next door and they don't have an individual Google reviews page. This storage does false advertising. They are not climate controlled. They keep it at a consistent 82 degrees Fahrenheit when other storages have their temperature at around 70- 75 degrees Fahrenheit. I nearly passed out on move in day from how hot the facility is. I store clothing and sell online and some of the clothing has developed mold and damage due to the high temperature and humidity. If I am going to be paying $400 a month for a unit I would expect air conditioner and proper cooling. I noticed a pile of trash and debris that was not disposed of for two weeks. There are rat traps everywhere for the mice and rat infestation. I saw a rat scampering across the grated cieling part of the unit. I'm afraid they may damage the clothes. If the temperature does not drop to 75 degrees and the rat problem gets addressed I am leaving. Stop the false advertising these units are NOT climate controlled.
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October 2023 by Adelakun Ojokobiri
Great facility and excellent staff. Giselle and Jamie are very pleasant and help me every time that I need it.strongly recommend
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August 2023 by Fernando Santillan
Konstance was such great help I just drove cross country and needed a storage for all my items, she informed me of everything I needed to know. Small issues with the parking but we will figure it out. Other female staff was amazing as well
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August 2023 by Sangji Lee
Jamie is just ‘AMAZING’. She was very professional, customer friendly and knowledgeable. She truly understands customer’s needs even before I asked her a question. i am extremely happy with her service
