Internet Service Providers in Long Island City, NY

“Malika, the Astound agent who helped me to enroll in the ACP program is OUTSTANDING! GIVE HER A BIG RAISE!! Thanks to her patience, knowledge, good humor and experience, I was finally able to enroll in the ACP program, the most miserable government program rigamaroll I've ever experienced. But due to Malika, who got the ACP rep on the phone with us, I finally got on the right track with ACP, thanks to Malika's guidance throughout. I was SO LUCKY to have gotten Malika as my agent when I phoned Astound. I'd been trying to enroll in the ACP program myself for months, but their instructions for enrollment procedure are hideously inadequate. Then there was the matter of the spelling of my surname, which contains a space -- De Maria. Computers don't recognize me if they don't use that space and I do, the cause of my THIRD REJECTION from ACP. After submitting yet another application to ACP (where I omitted that nuisance space on my application in order to match with my supporting document), ACP was finally able to match my application to my supporting document and confirm that, indeed, I am the same person. All this effort for a lousy $30 reduction on my internet bill. And all the verification statements I had to "swear to" on the phone with the ACP rep -- TEN TOTAL -- well, you'd think I was asking for a key to Fort Knox. The ACP rep was tremendously nice (she's probably sick of the endless ACP protocol), but Malika gets the GOLD STAR. I can't imagine any other Astound agent being so tremendously patient throughout this :45 minute phone call. Malika got it done for me. Give her a raise!”

“Great staff, everyone for the most part attentive to all customers needs. Andres was very very helpful in my account which was difficult to begin with. Marz was a please to when Andres wasn't available.”

“This store is nothing but amazing ! I love going here even if it’s just to say hello. Amazing people, Greg is one of the best employees in the store as well as everyone else. Highly recommended!”