Internet Service Providers in Long Island City, NY

“Great staff, everyone for the most part attentive to all customers needs. Andres was very very helpful in my account which was difficult to begin with. Marz was a please to when Andres wasn't available.”

“I visited this location to switch my phone number from a different carrier to T-Mobile. Bera was extremely patient and helpful. Initially, it was somewhat confusing because the owners of my family plan were in another state, but Bera told me exactly what he needed from us. At the end, he also ensured that both my phone and Apple Watch were connected properly before sending me my way. The only nitpick was that the process took about an hour and half; it appears T-Mobile doesn't grant much authority to their in-store employees, necessitating a call to a T-Mobile agent for most actions. Overall, I was pleased with the service and the store helped me complete my errand successfully.”

“Malika, the Astound agent who helped me to enroll in the ACP program is OUTSTANDING! GIVE HER A BIG RAISE!! Thanks to her patience, knowledge, good humor and experience, I was finally able to enroll in the ACP program, the most miserable government program rigamaroll I've ever experienced. But due to Malika, who got the ACP rep on the phone with us, I finally got on the right track with ACP, thanks to Malika's guidance throughout. I was SO LUCKY to have gotten Malika as my agent when I phoned Astound. I'd been trying to enroll in the ACP program myself for months, but their instructions for enrollment procedure are hideously inadequate. Then there was the matter of the spelling of my surname, which contains a space -- De Maria. Computers don't recognize me if they don't use that space and I do, the cause of my THIRD REJECTION from ACP. After submitting yet another application to ACP (where I omitted that nuisance space on my application in order to match with my supporting document), ACP was finally able to match my application to my supporting document and confirm that, indeed, I am the same person. All this effort for a lousy $30 reduction on my internet bill. And all the verification statements I had to "swear to" on the phone with the ACP rep -- TEN TOTAL -- well, you'd think I was asking for a key to Fort Knox. The ACP rep was tremendously nice (she's probably sick of the endless ACP protocol), but Malika gets the GOLD STAR. I can't imagine any other Astound agent being so tremendously patient throughout this :45 minute phone call. Malika got it done for me. Give her a raise!”