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April 2023 by Pallabi M.
For dry cleaning they do an ok job. But I went to have a shirt tailored and the tailor was very rude. She spent barely 30 seconds with me and told me she couldn't alter what I needed. She didn't care to look at the shirt. Some of the rudest service I've ever received. It's understandable if something truly cannot be done, but there's also a way to treat customers.
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November 2022 by Magda F.
I love this cleaners . I travel from Glendale to Astoria just to drop off my clothes . I love their job and always everything comes back clean . Thank you
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July 2022 by Miranda T.
I have always received great, prompt service. All my clothes are returned in sparkling condition.
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May 2022 by StankyLeg M.
They're just great neighborhood cleaners. Really like them on a personal level, very nice owners, very helpful. This is the kind of business that makes you happy for locally owned, neighborhood, small businesses. Final comment!
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October 2019 by Jessica F.
The cleaners that I frequent suddenly told me that they wouldn't do my alterations because the person who did that was out on weekends, so I needed to find a new place - and I found it here at City Cleaners. Fast and friendly, my dress was ready in just a few days! I loved the service, and the woman who did my alterations was the absolute sweetest. Will be back for sure!
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March 2019 by Christina V.
My clothes get cleaned, I suppose but they are not cheerful people. None of them know how to crack a smile. I only go because they are so close to me.
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March 2019 by Edward M.
Love the business, and the owners. It's one of those things where you live in a neighborhood for a while and you really get to know the owners, not just the business. Really, really good at their core business, cleaning, of course. Did 4 instead of 5 as it's not perfect. We don't use it for pickup/dropoff service, so cannot rate that. And do not have alterations done there. But we'll keep using for drycleaning and stain removing for as long as they care to keep it running.
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June 2018 by Julian L.
Better safe than sorry. I brought a garment here to fix a button. By the time I picked it up, they had made a tear in the fabric about an inch away from the button, presumably because they had poked the fabric with the sewing needle. They refused to acknowledge that they had ruined the garment unless I could produce **photographic evidence** that the rip wasn't there before! (Like, photos of every square inch of the garment, at the moment I dropped it off there??) I don't know about their dry cleaning service, but given some of the reviews elsewhere on the web about clothing they have ruined in dry cleaning (Google reviews, for example), it might be safer to just avoid this place altogether.
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March 2018 by Caitlyn C.
City cleaners is one of the best in Astoria. They are fairly priced, timely, have friendly workers and do quality work. They've removed a few tough stains for me, even on delicate clothing. The only reason I dropped a star is because their seamstress is so hard to get a hold of. She only works a few random hours in the morning. I don't see how anyone with normal working hours can even get in to see her.
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December 2017 by Margie W.
I love this place. The staff is amazing and they make it a point to try to learn peoples names. My husband and I have been taking our dry cleaning here for the past 5 years at least. They are dependable, consistent, & customer service oriented. They are also very careful to check garments before and after for any call outs - like stains, thread pulls, etc. this is great for the customer and the cleaners so everyone is on the same page with the condition of the garments before and after cleaning. I've personally never had any issues with City Cleaners- only great experiences!
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October 2017 by Elena G.
I took my vintage coat for dry clean. At the time of pick up, after paying, I noticed that all spots that needed to be cleaned were still there! Even simple dust stains. After complaining, they said the coat is vintage and it is not possible to do a better job without destroying it. Not a single stain cleaned so why do I have to pay? I even agreed on some stains that maybe cannot be ever cleaned, but even a dust stain not cleaned? After they acknowledged that stains are still there they reluctantly offered to redo the job. Then I also noticed a discoloration on a collar of the coat that wasn't there and I decided not to proceed with re-cleaning as I was in a serious doubt they will keep my coat undamaged. I even ask them to give me a store credit instead of claiming money back, but they insisted they will clean it and refused to give my coat or money back or store credit! After arguing for about 20 min I demanded to talk to an owner or a store manager. After several refusals and my insistence, I got to talk to an owner who ordered to an employee to return my money without an apology. That is not good customer service. A very rude counter lady at the end threw money at me and she accused me of using them to clean my coat for free! She acknowledged that the coat was still dirty, and even put 20 stickers on the dirt spots, for recleaning, but accused me nevertheless again for using them for free! That's beyond unprofessional and very upsetting. One star is only for the owner for returning the money. I was skeptical that coat could be cleaned due to old stains but decided to try again at a different cleaner and they returned my coat absolutely spotlessly clean.
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September 2017 by Heather G.
I can not believe this place is still in business. Absolutely the worst. I have been married now for over 3 years and this place still makes me so mad. I originally asked them in 2014 if they have ever tailored a wedding dress before and they said yes many times and that it was no problem. After 5 trips to City Cleaners, I needed to get my dress from them, as they had ruined it, and my wedding was a week and a half way. They refused to give it back to me without paying them. They had cut the entire bottom of my dress off! It was 3 inches above my feet. Within one week I had to buy all new lace material (which included the impossible task of finding something close to the stitch pattern of my dress) and beg another tailor (45 minutes away) to work on the mess they made. The new materials and the new tailor cost me another $600. The manager at City Cleaners was awful and unapologetic. What they did to me caused me so much additional stress during an already stressful time planning a budget-friendly wedding in NYC.
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July 2016 by Taylor G.
HOLY..... I gave them a jumpsuit with such incomprehensible stains (truly, I would admit what they were if I knew how they got there, assuming just dirt) and they got them out no problem! Additionally, I was running late past closing time and they so graciously stayed open to accommodate my timeline. I will not go to another dry cleaner in the neighborhood :) Thank you so much!
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June 2016 by suzy l.
Terrible alterations!!!!! I took a dress in and requested they sew on a tie at the waist that was detached. This is a pretty easy sewing job. The tie just needed to be sewn on allowing the dress to be cinched at the waist. The tie was sewn on, but it is three inches shorter than the other tie. The seams are all over the place and the lining was ripped. Very sloppy looking job. The owner gave me a 10% discount, which was $3 off. He also offered to have it sewn again, but that would have required ripping the jagged seam that was made (more holes). Never again.
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May 2016 by Jesse C.
I told my girlfriend I had dry cleaned my suit for the wedding, I had not. Woke up early the next day and headed to City Cleaners. It was Friday and I needed my suit clean Friday. The gentleman at the desk listened to my sob story and pushed my suit through. I got my suit back in less then a day. My girlfriend will never know. Thanks City Cleaners! Also, I use City Cleaners but not enough to deserve special treatment. This was very good service from nice people.
