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April 2024 by Stevie Jade Glowacz
They didn’t take Apple Pay so I had to put the deposit down in cash. Also, this place doesn’t have a ATM. Place closed at 3pm ON A FRIDAY and my delivery time was for 5pm. Asked if they could mail me a check for the difference since they’d be closed when I drop off the car and they said no. Since I don’t have a car I had to rent a Zipcar on a Sat to pick up my money. Only, the places wasn’t open at 1:30pm ON A SATURDAY so that was a waste of time and money. Now I have to rent a zipcar AGAIN to go collect my money. At this point it’s almost not worth it. Never again. Such a hassle.
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May 2023 by Jacob Mitchell
This guy is not a reliable businessman. They don’t have inventory consistent with what Budget advertised, as they are a third party, and a sketchy one at that. He pretended that someone broke his phone “last night” but, consistent with other reviews on here, he never picked up the phone for weeks when I tried contacting him to confirm availability. He then gave me a hard time, insisting that he could only look up my reservation if he had my credit card. Not true, and he eventually found me just fine by looking up my last name. He also insisted I had to get commercial driver’s insurance, which is also not true. So I gave up. I booked a uhaul on my phone right there in his lobby and left one minute later. The uhaul was cheaper, and the service was far more professional. Do it come here! If you must use Budget, go to a different location. This all happened on April 13th, 2023, and this is not a “fake review from the competition.” Just a real one from a very annoyed customer.
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May 2023 by Heath Hughes
When I dropped off my rental cargo van, the guy was so friendly & helpful.
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March 2023 by Spyro Papathanasiou
Truck (van) was clean, gassed up and ready to go! Tried to upsell me insurance at pick up but everything worked out.Would rent again and definitely recommend. Very convenient to NYC!
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December 2022 by Mike Marzano
If I could give zero stars I would. Made a reservation 2 weeks ago with Budget. Received several confirmations including the day before pickup. Show up = owner says sorry, I have nothing to rent to you, but it’s not my fault despite not messaging you to tell you, it’s Budget’s fault. Budget tells me a reservation doesn’t mean they actually have a van for me.
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September 2022 by Mateo Torres
Guy who took care of us was efficient, friendly and very knowledgeable. Answered all the questions we had and gave us some tips in using the truck.
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April 2022 by Ydna
You want to get robbed? Then look no further and call this place for your next move! They'll cancel the day of and then charge you a fee for canceling on them. Funny stuff.edit: they ended up refunding me.
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March 2022 by C D
Was able to get a hold of them twice out of maybe 30 calls. My budget truck broke down and had to be towed away (paid in cash so had to pay a $150 deposit and it would be returned upon returning truck back to Long Island City location) Its been 3 weeks since the truck was towed BY a company Budget roadside assistances hired. Long Island City called me 3 days later confused to why the truck never arrived and I had to explain it was towed by a company Budget hired. They said once they confirm where its been towed too they would call back and mail my deposit......a few days go by, no call back from them, so I them call again and they said that they were still waiting for Budget (the ones who deal with roadside assistance) to reach back out to them with where the truck went for repairs.... okay..... well, another week goes by and NO call from them yet again or update! So, I go ahead and call Budget roadside assistance and within 20 minutes I get told it was sent to Farmingdale for repairs by the agent on the phone and that the truck was in fact checked in there......I HAVE NOT BEEN ABLE TO GET SOMEONE ON THE PHONE FROM LONG ISLAND CITY BUDGET OFFICE SINCE!!!! NO ONE FROM THE OFFICE HAS CALLED ME BACK SINCE THEY SAID THEY WOULD! I have tried to call them multiple times all throughout different times of their 'claimed' to be business hours. I keep getting the automatic message that they are helping another customer and to call back at another time. No way to leave a message or callback number for them......I WANT my $150 deposit BACK, its BEEN 3 weeks, this is theft at this point, truck was RETURNED 3 weeks ago!
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July 2021 by Hannah Perez
Dropped off my Budget truck rental here and was greeted by the nicest NY welcoming by Ian! Very efficient and courteous with clear instructions. Seamless process, would definitely recommend to anyone! Thanks Ian!
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January 2021 by Michael Greshes
Haven't even picked up my truck yet and already nervous about this place. Can't get anyone on the phone. Went over to try to talk to a rep, just to confirm the truck I reserved is still going to be available. Got there and was greeted by a note that says "be back soon" and a phone number that is disconnected. I'm very nervous that the truck I reserved won't be available in a few days.
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June 2020 by Kevin Friedman
Never picks up the phone, what a absolute joke of a business. How do you stay a float when your customer service is this bad. Will never use this company again for anything.
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July 2019 by Tokunbo Olajide
Been to this location twice. Both on a Sunday. Helpful, friendly... I made a mistake on he reservation day, no problem, the attendant got me in and out quickly in the truck I needed. Things rarely make sense, people rarely exercise it, but this place? Just good sensible people giving you what you pay for, no nonsense.
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October 2018 by Timothy Justiniano
Poor service rented out my reserved truck lost money
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August 2018 by Denise Marie
First of all thr other reviews are correct you will never get a hold of the actual business instead get the run around and just call Budget main center. I will never again personally useBudget truck rental services and I will go out of my way to deter anyone I care about from using their services. I booked a truck weeks ago to move on the last Saturday of the month when my lease is up naturally and I even called the business to confirm it which it was confirmed. Yesterday I recieved a TEXT LESS THAN 48 HOURS BEFORE my move that my truck was canceled! After an evening and all afternoon of frustrating phones calls and waiting they just don't have a truck for me. My sister and I are going to have to do an insane long trip to get a truck and drive it back and then back down again. Budget does not know how to properly run a business.. I'm sorrys do nothing to help our financial predicament.
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May 2018 by Pauletta Blueitt
Great customer service! Reserved truck to move daughter's belongings after college graduation. Truck was ready for pickup early, equipped with EZ PASS for tolls to Maryland. Kevin was very friendly and helpful. Highly recommend.
