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January 2024 by Justin Goeke
Mike took care of my wife and I. Amazing service and the car is running better than ever. Go see Mike. Highly recommended!! I’ll never take my car any where else.
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January 2024 by Samuel Dauphin
The only complaint I have is the timeliness of repairs but I was pre-empted when I dropped it off that if other parts were needed then it would take longer. Staff is super friendly and updated me week to week. Hoping I don’t ever need to go back but if I ever find myself in a similar situation I wouldn’t hesitate on where to go
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January 2024 by S Mochol
1 month they had my car the first time I went to get it horrible job I refuse to take it will never go back
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January 2024 by Maureen Vishion
I was all nervous about the collision process. Michael was a saint. So was his team. Walked me through every aspect and made it an unbelievably easy process. Work was excellent!!
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January 2024 by Mark Milleville
Have had them help out many of my family members, always happy with the results.
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December 2023 by Biked Potato
Seem nice but won't know anything since I have to wait until April of 2024 to even get in.
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December 2023 by Bob Flammia
Excellent work repairing my car A+++
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December 2023 by RMcCanney
Awesome people that addressed all my concerns and needs during the repair process. Kim was awesome and kept me informed every step of the way! Thank you West Herr Collision
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November 2023 by Mike Cancilla
Excellent place as always. I will only have my vehicle fixed here. The communication and repairs are above and beyond any other facility's.
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October 2023 by Haley Hammonds
I am not one to leave reviews, but I am quite dissatisfied with this establishment. My vehicle was struck by a family member’s plow last February. After the vehicle was repaired and returned to me, I noticed a few things that I was not happy with - notably some holes in the door fame and that the body of the car was not “smooth” - you can clearly see a line of demarcation where the vehicle was hit. I also preface this by saying that the vehicle was kept an extended amount of time because the original work done was not satisfactory. I followed up with them in July about these few issues. Pictures were taken of the vehicle and I was assured that it would be rectified. It is now the end of October and I gave have yet to hear anything back…Tom is the only reason I am leaving more than 1 star.
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October 2023 by douglas brown
Communication is commendable! Great job to all involved!Services: Steering & suspension repair
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October 2023 by Richard Butler
VERY Satisfied with their work.Their work is done on time or earlier.
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September 2023 by Ray gates
Not that friendly but I guess they get it done part take 4 ever now too I’m still waiting no complaints tho!!!! I’m patient ???
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July 2023 by Keri Troidl
This was by far the worst customer service I have ever had. The kept pushing out the repair from 3 weeks to 2 months. No follow up, no contact w the insurance company. Vehicle is still not ready.Services: Steering & suspension repair
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April 2023 by Kari Potocki
I'm LIVID at West Herr collision.I just called West Herr collision for an update on my car because I haven't heard anything in awhile. They tell me says they left a message on the 10th saying it's ready for pick up and $500 deductible is due. I'm not sure what number they called, was their response. The tenth!!! A week and a half ago⁉️ Gets better. I ask if service was done as I asked to be (ten million times) because my emergency brake light has been on. "Ummm no I'm sorry it wasn't. I'll have it done in the morning. I'm sorry."I filled out a paper on how to get in contact with me. Cell number. With calls and texts ok. Really⁉️Why wouldn't they call again in a day or two??? They obviously called the wrong number.Services: Painting
