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March 2024 by Iana K.
I had an absolutely amazing experience with my girl Ms LATISHA. she dealt with me and my indecisiveness, for what seemed like forever, and just kept a smile on her face and made everything worth my while not only financially, but with the phone that I ended up choosing. I am so thrilled with my new iPhone 15. I ended up getting such a great deal on it, and it was all because of her, I love my case that we both kind of picked together as well as my pop socket and I really couldn't be more happy with the service that I received at this location. I told her that I would be bringing my mother-in-law with me in the next month or two and specifically will want LLatisha to take care of her because I know she will give her the best option/biggest bang for her buck! thank you so much Latisha (she knows she's my girl)
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February 2024 by Ginni Platt
Dre Shaw was rad! Absolutely ? amazing service.
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February 2024 by Judy Light
Excellent service today 2/11/24 from Shaina Valentin! Happy, personable, and EXTREMELY knowledgeable! Helped us get what we needed for way better monthly cost! I would recommend asking for Shaina when you go there!!
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February 2024 by Don Schuler
Great job with Adam
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February 2024 by Susan Horrocks, PhD
Dre was a great help getting my new Pixel and was very knowledgeable in answering all my questions!
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February 2024 by charlotte scott
Shaina was so wonderful yesterday 2/1/24. She was so knowledgeable,caring, happy. And professional. We purchased two new phones. The most smooth process we have ever had. We would recommend to ask for Shaina Valentin with your purchase of new phone, or tech items.
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February 2024 by ellen allen
The staff at the Lockport NY store were super friendly and super knowledgeable
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February 2024 by Pat Schuler
Andrew and Dre are soooo helpful. Came for help with my phone, and he looked at my account and they showed me how to save $45 and get a gift card.
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January 2024 by S M
Shania was most helpful her customer service was off the charts y’all should give her a raise
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January 2024 by Steven Szpilewski
They need to be more up front on prices, instead of sneaking in that extra $150-$200 of stuff, especially stuff you might not necessarily want.
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January 2024 by Daniel Rupp
Helpful Staff
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December 2023 by Alisha Corsaro
Shaina at this location is a Rockstar!! She's very knowledgeable and polite. She addressed all our concerns and helped us get our phones working again. She goes above and beyond each time she's helped me.
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December 2023 by Kasandra Castle
Dre was so great! Very personable, knowledgeable, and helpful. Spent 3 hours with us and took his time to make sure we knew everything we needed too. Recommend trying to see him when visiting this location especially if you’re looking for a new phone!
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October 2023 by Justin Kuhn
You’re better off going to a corporate Verizon store, as they can actually accomplish more than going here. I purchased an iPhone 14 awhile back taking advantage of one of the trade in promos. I had to pay off the remainder of my old phone to get the deal, which was fine. Andrew, the manager, paid off the wrong phone on our account, and it took a month or 2 for them to realize this, at which point they called me to inform me I now have to pay off the correct phone for the trade-in the work. They refused to help with refunding me for the first phone I paid off, as that was receiving credits from a different promo. Andrew did nothing to assist with his mistake, only advising me to call the main customer service line. I wasted several hours on the phone with Verizon’s customer service, and didn’t really get much of a resolution. Needless to say, I definitely don’t recommend buying anything through here, unless it is a very straightforward purchase, because when they mess up, they claim they can’t do anything to help you, and just push you onto Verizon’s phone customer service, which is less than ideal to deal with in and of itself.
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September 2023 by Jennifer Sobieraski
I worked with Latisha on two occasions this week and she was awesome. She helped me with all my purchases and went above and beyond to be sure everything was setup for me and DONE! She is the best!