Truck Rentals in Lockport, NY

“The people here go above and beyond for their customers, highly recommend especially for their uhaul rentals, super helpful and have a keen eye for detail, they notice little things that weren’t there before before we rented the uhaul and the lady was a huge help over the phone with everything, 5 stars isn’t enough for this place, highly recommend them for anything that has to do with moving or storing your items”

“I rented my U-Haul van from Kelsey. She was welcoming, friendly and educated on the vehicle. Kelsey’s office was decorated for Christmas with lights and bells. I would recommend Kelsey to anyone looking for a U-Haul.”

“My overall experience at this uhaul location was amazing, the desk agent was very friendly and while the computer was being difficult she made the wait an absolute pleasure. The trailer was great and just what I needed, I originally wanted a car dolly but they didn't have any, however they did have a car trailer and it wasn't much more. The location was a bit out of my way for what I was doing but I've gotta say I think I'll probably use this location from now on. A+”

“I rented a truck from Mary who is a private dealer for U-Haul in Lockport, NY. She was very friendly and helped me rent my U-Haul Truck on a Sunday at 10:00 am in the morning when most other U-Haul Dealers were closed in the area! I then had the truck for an extra day that was unexpected. I feel asleep and forget to call Mary and tell her that I will have the truck back to her Monday evening once I got out of work. I then dropped the keys off in the drop box at 7:45pm Monday Night! Well the estimated charge was suppose to be right around $90.00... Well Corporate U-Haul sent me an invoice for $188.46 for renting the truck! I was very upset that a 2 day rental with 55.4 miles costed me $188.46... So I called Mary to figure out why on Gods Green Earth was my bill so high (DOUBLE) what she quoted me for the truck rental. Well corporate was the one charging me for an extra day due to me not having the truck back before dispatch closed on Monday! So I got charged for a 3 day rental when I only had the truck for a total of 34 hours. I called Mary and she explained what had happened and why the bill was double. So I was charged $29.99 x (3)Days plus tax came to $89.95 + $43.77 In mileage = ( 55.4 miles x .79 ) Insurance came to $42.00 and $2 Fee Plus NY TAX.... TOTOAL = 188.46 I was very upset and asked Mary what we could do about this situation. Corporate tried to charge me for 3 Days and I only had it for 34 hours... so Mary called her manager and explained the situation... Well Mary told me that she would take off the last day rental and insurance cost. Mary really did a great job on her behalf on getting me my money back from Corporate! I told Mary if she did not call me back I just would not have paid the bill due to being quoted wrong! Well her manager approved the one day of rental and one day of insurance subtracted off my bill due to me not having the truck more than 48 hours! Thanks Mary I do appreciate you helping me out with this business matter! Next time I move I will be going through your Authorzied U-Haul Dealership due to the great work you have done on resolving this matter. Total came to $143.60 for the truck rental which was better than $188.46 Corporate was trying to charge me for a 2 day insured U-Haul Truck that drove 55 miles round trip! Mary if you did not help me I probably would have not payed the bill and would have let it gone to collections due to the charges being incorrect. Because you went above and beyond U-Haul will still be my preferred truck rental service! U-Haul should send you a check for the $48.00 for your retention efforts! Once Again Thanks Mary Nicholas M Cirelli”