Pets Plus-Reptiles & Exotic, located in WNY since 1988, is a full-line pet store specializing in fish and reptiles. The store offers a vast selection of pets, including reptiles, fish, birds, small mammals, and invertebrates, with over 300 tanks stocked with live freshwater and saltwater fish, corals, and plants. Customers appreciate the diverse inventory of exotic animals, such as lizards, snakes, and even baby bearded dragons. However, some reviews indicate concerns about the overall cleanliness and space for certain animals, particularly puppies, which were noted to have limited room. While many customers find the staff friendly and helpful, others have reported poor customer service experiences, especially when seeking assistance in the fish department. The store can feel crowded, and some animals may appear unwell. Despite these issues, the store remains popular for its unique offerings and is often described as an interesting place to explore, akin to a small zoo. Prices for exotic pets can be high, but many believe the selection justifies the cost. Overall, Pets Plus-Reptiles & Exotic is a fascinating destination for pet lovers, though shoppers should be mindful of the mixed reviews regarding animal care and customer service.
