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March 2024 by Diane Woods
Dealing with Jack was awesome. Jack was well versed in components/materials of various types/ styles of beds and assisted with narrowing down selection based on my responses and comfort level I desired. Very professional and definitely has a knack in-sales/customer service. Great shopping and sales experience, ask for Jack… you won’t go wrong. Pleasure doing business with you Jack, keep up the good work.
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March 2024 by Lou Mead
Great experience! Very helpful when deciding what mattress best fits our needs!
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March 2024 by indigo
great advice and friendly personable service
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February 2024 by S P
The entire store reeks of plug in air fresheners! Walked in and walked out. Bought our mattress from another supplier.
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February 2024 by Jackie Connelly
On time, friendly and we slept well ?
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February 2024 by Regene Hamilton
When we walked in there we were clueless as to what we wanted and how to approach it but Laura made it so easy and comfortable for us when she came up to us and broke the ice with a joke. She was very professional but in a friendly and comfortable way where it was so easy to talk to her and ask questions. Everything after that was easy sailing and she did well in thoroughly explaining things to us and the different approach we could make before we moved forward with our purchases??Thank you
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February 2024 by Joe Rose
Wonderful customer service by Laura who gave us the details on each mattress which helped us decide the best choice for our needs.
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February 2024 by Jessica Walker
Lots of choices to buy within any price range. I didn’t feel pressured or rushed to purchase. Salesman was very friendly and made the process enjoyable. Delivery was next day and everything was set up with no clean up for me. Will definitely go back for future purchases
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February 2024 by Brent Johnson
I came in as a first time purchaser of a bed, Paulie was incredibly knowledgeable and charismatic, he was able to cater to both me and my wife’s sleep needs, and still get us a phenomenal deal on a even better mattress. I would recommend Paulie and Lockport Metro Matress to anyone with any sort of mattress or bed related needs. Would rate more then 5 starts if possible, it was such an easy process with Paulie helping.
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February 2024 by Catherine Heinrich
Great experience. Clean showroom and friendly sales associate. Quick and easy. Free and fast delivery. Enough selection to find what you’re looking for without being overwhelming.
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February 2024 by Lizz Hoffman
Was planning on shopping around for a new bed and my boyfriend knows an employee that works at this location. Figured we walk in just to get information, but instead, we were approved and will have all of our stuff delivered by this Thursday. This was by far the best shopping experience I've ever had shopping for a bed, not to mention the most fun I've had shopping for a new bed. I highly recommend this location! The selection is great, the staff is knowledgeable and helpful and is no where near pushy. When shopping at this store, or even just looking for more information, make sure Laura is working. She's the best!
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February 2024 by Tammy Hilts
Paulie the store manager was knowledgeable and very easy to work with.
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February 2024 by Rob Humbert
Great customer service and prices
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January 2024 by Shentelle Shaffer
I went to the Lockport location and as soon as I walked in I was greeted by Pauley. He asked what I was looking for, game me a pillow and started me off testing mattresses. He was very patient and checked on me several times showing me all different options. When I couldn’t decide between two I really liked he sat down and went over prices with me and differences between the two options. I was able to make my purchase and felt really good about it.
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January 2024 by Hannah Belawske
The person we worked with was great! The system itself that we were going through wasn’t the best and took forever… maybe switch to a different system in the future