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June 2023 by Paulina Masailo
I brought my kitten Marcelene here for her vaccinations and to be spayed when we first got her and was very happy with the staff and how well they handled my spicy kitten. Fast forward a few months we had to bring her in to be checked because she cut her toe open and a week later because she wasn’t eating or drinking any water(she’s a problem child). The doctor Jeanne Fournier gave us some options on how to proceed and was extremely sensitive to our financial situation. She had us follow up to make sure Marcelene was getting better and even made sure to call me back after hours when I was in a panic and had some questions. Thankfully Marcelene is better and I am so thankful for the vet and vet techs that helped us through this stressful time! Couldn’t expect better care for our little fur baby
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March 2023 by Elliott Taggart (Android, Not Man)
This is the Vet to see!! So I wanted to take my cat Boo to the vet for a check up and, some dental work and, they did everything there, the Vet & her Techs. Are super knowledgeable and, very good with your pets. I live in Buffalo and this vet is at least 40 minutes away but, I wouldn't bring my cat anywhere else!!
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October 2022 by Dan McDonald
A very caring staff and a very talented veterinarian. They always take the time make us feel welcomed and answer all of the concerns that we have. And there is no vet in the world as talented as Dr Fournier, especially when it comes to surgery. She saved our dogs lives many times with her high level of skill and each time their surgery wounds healed so well that we would have never known that they had operations. They are the best of the best.
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October 2022 by Renee A
The bad reviews I’ve read don’t sound like the vet I’ve known. We love Dr Fournier and the staff at Donner Creek! We’ve taken our dogs here for more than 7 years and have never had a bad experience. Always very well taken care of and we know they’re in good hands at this clinic
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August 2022 by Panacea
Like everyone else who gave a 1 star review, they took my money and gave me nothing. Never was able to get the blood results, never got a diagnosis, all she would say "stop feeding him dry food." And, I even gave them a second chance a year later. Same results. I don't know what is up with these people, but it seems you have a 1 in 5 chance of being one of the people they ignore and wasting your money.
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June 2022 by Brendan S.
If I could give a 10 star rating I would. The Vet and staff here are outstanding ! Our dog was in a accident and I rushed her to the nearest Veterinarian. I was lucky it was Donner Creek. We showed up unannounced - no appointment - not even a phone call we were coming. When I got there all of staff and Veterinarian started to care for our dog. They all did a great job and we are very appreciative of Donner Creek !
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June 2022 by Lori M.
I took my dog in for my first time there the smell hit you at the front door and the examination room was just as filthy cat hair All over the place it was like the place wasn't cleaned between patients. I can't image what their operating room is like. The doctor who saw my dog was very nice I just wish the place was cleaner. Because it's conveniently located near my home, but after that I'm looking for a new place.
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February 2022 by Stacy Reimer
Poor quality care, They muzzle dogs before they even know their temperament. My dog lost 7/9 pups because they couldn't see her and I had to drive her into Orchard Park
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January 2022 by Lindsey C.
After my experience earlier this week, we will never be going back. I called the other morning in literal tears because my dog woke up with a large abscess and wasn't eating. I called and asked if they would be able to fit us in that day, because I was concerned and worried that we may have to put her down. As I'm crying to the woman who answered the phone, her curt response was "listen, we are so overbooked right now, I couldn't get you in if I wanted to". No concern for her condition or offering to get her in at a later time. That was it. My father dealt with the same woman a few weeks back when he took my dog in for her rabies shot and said she was awfully rude and didn't understand why I chose that practice. I chalked it up to someone having a bad day, but this was all the confirmation I needed to choose another practice.
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January 2022 by rosie brillhart
DONT GO TO DONNER CREEK.I’ve been taking my dog here for months on end & we were told we were no longer able to come here & they just hung up. i called a couple days later for them to look into the situation & they hung up on me once again. So i call again for the third time asking to look into the situation once again , & they say a random excuse that somebody made a facebook post that was absolutely never made but regardless we can no longer come here ? When i asked to speak to the vet who “saw” this post they said “she probably won’t call you back so just don’t bother calling again” But regardless they misdiagnosed my other dog for 3 years & are completely disrespectful to their customers for absolutely NO reason! It’s not worth paying an arm & leg for an appointment when the vets truly don’t even care about the customers / animals who come to their facility. DONT GO TO DONNER CREEK !! Unprofessional & disrespectful , i will be telling my family / friends to go somewhere else from now on !
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December 2021 by Jennifer Penna
We took our cat here 3 weeks ago.(my cat is 12 and I think has bad arthritis.)They took bloodwork. Paid over$300. Still have not gotten results. My husband has called 4 times and I called once. They keep saying the vet will call back. Ha! The receptionist was not even apologetic. I would go there in person but with Covid you have to call ahead. This place has taken my money and my cat is suffering! Awful! DO NOT GO HERE! Spread the word. Put them out of business!!
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August 2021 by Megan Evans
I have no problem having treatment performed on my pet by any means. The staff at this vet in particular have no idea what they are doing. I called in scheduled an emergency visit being told at a higher fee of 85 dollars. Perfectly fine I wanted my kitten looked at right away. Turns out I was over reacting and just fine. I told the receptionist that someone else would be taking my kitten due to me having work and told her that I strictly wanted his leg looked at and to know whether or not he was blind or with cataracts. The vet then decided that without calling me the owner that she could go through with a bunch of tests and then put a lovely 400 dollar charge on my card without authorization. I tried to call the vet the see what was done to my kitten after seeing the charges and the receptionist was absoltutly clueless. I told her the day before what was to be done and upon his arrival they asked him again what was wrong with the kitten as if I didn't explain everything so answer all the questions when the appointment was scheduled. A case will be put in at BBB and a complaint on the vet practice due to no communication to pet owner. I am a pet owner and I have the right to know what is being done to my pet before it is done.
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June 2021 by Adele B.
i used to love taking my cats here - but now the staff sucks!!! what is the point of spening 30 minutes on the phone going over the issue the cat is having t o have to repeat it all on the phone before they let you in the door? and when i got nasty they told me to leave - did not give ashit that i had a sick cat - so i guess a bunch of snowflake karens are not working there and you need to be sweet to them. i will never recommend them to anyone agin
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June 2021 by Jessica W.
I cannot say enough about this veterinary center. The compassion and understanding they gave us was remarkable. We have retired greyhounds and they are prone to bone cancer so we came in knowing this could be extremely difficult. The staff and vet were so sincere and understanding. They understand there is no right answer in situations like that and allow the family all the time they need to make those tough decisions. The prices were more than reasonable with meds and X-rays. I really feel the service I got was incredible but most of all the understanding and compassion really made the difference.
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June 2021 by Matt Woleben
Very good care for my dog. They care very much . Wonderful doctor.
