December 2021 by Dan J.
I live in Syracuse but when I needed to move a couch for daughter moving down South later in the Spring, U-haul came thru in the clutch. Brian Raner of the Victor, NY Neighborhood Moving Company provided great service helping my daughter and I pick-up and use a clean, wonderfully running moving van for our Rochester to Buffalo trip and back. The goal of getting this heavy piece of furniture to a "pod" in Buffalo that would transported to Charlotte in the next few days. Obviously a very specific need but one that U-Haul fulfilled very well. Brian explained everything on pick-up, return and even after our trip was completed we received great service. I am Always concerned about "hidden costs", so when U-Haul was transparent in explaining the agreement, I was very reassured that U-Haul was a great choice of rentals. We were able to find the van in the well-marked lot, review refueling and mileage rates as well as return procedures if we needed more time for the move. After our returning the van, I called to check on how we would take care of paying the Thruway tolls. Worrying again about hidden costs or fees, Brian explained that the home office would get the bill from NYS and then we simply pay that amount. Being called a "Neighborhood " business fits this friendly, efficient company and I will use them again!
