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June 2023 by PaliGirl613
One of the worst financial mistakes I ever made was coming to this institution. Credit unions are supposed to help you, this one is just messy. They charge IMMENSE overdraft fees even on charges you didn’t authorize. Just got charged a fee today even though I have money on my card..?? Half the time, my card is locked by them even though I have over $300 on my debit. Their customer service is trash, always lying about not having locked my card. Upon hanging up, magically my card starts working. They bounce payments I try to make to government agencies. Takes forever to do a transfer. Their statements make no sense. When I need to update certain info, they ask me to come in even though I live 300mi away. I’ve asked customer service to change my address 10 times and still has not been changed. I enrolled in paperless statements but still get paper statements sent to my OLD address. Just awful. Can’t wait to be done here
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May 2023 by lori McKinstry
I have been a loyal customer since for over 20 years I loved and recommended this credit union. Since the changes and updates I have experienced nothing but problems and sub par customer service. Everything is farmed out and there is nothing personal about this bank any longer, hours on the phone to resolve simple issues, in person service is nonchalant and its an annoyance to for them to assist you . It has been 3 weeks and their mistake is still not resolved. Extremely disappointed.
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May 2023 by Timothy Whyland
Absolutely one of the worst institutions I've ever had to deal with. Been on hold for an hour at this point. Spoke with an agent after a 35 minute hold and after the agent couldn't answer a simple question she told me she could put me through to someone that could answer my question, and guess what....? I was put right back into a que where I currently sit now while creating this review. I've NEVER had a good experience with this company. There automated recording says you can select "Let's Talk" from their web page or from your account page that allows you to supposedly speak with someone over the pc or even have a rep call you back, and guess what....? There's literally nothing that represents "Let's Talk" ANYWHERE! Automated selections are nothing more than a creative method of running you in circles. I have never been as frustrated with a company as I am with this one. Complete and utter incompetence across the board. TWO THUMBS DOWN! Not worth one star!
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May 2023 by Ken DORAN
Every employee is fantastic!! All friendly and smiles. Business the way it should be
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August 2022 by Ashleigh Packard
I’ve been using this location for a couple years now and my experience of their customer service has always been stellar!
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May 2022 by george LaPage
Used this place for many years. Very nice staff and all financial needs are met.
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September 2021 by Eileen Branchau
I have worked so hard to fix my credit so I could buy a house. I was told AmeriCU is the best place to go. That is a joke. After getting my credit report twice on 2 different occasions I was told no. They made me feel like I was inconvenience them.
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September 2021 by Kathy Miller
Friendly and helpful staff
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April 2021 by Morgan Provo
tiffany was swearing and throwing things at me. i felt very threatened and uncomfortable. will not be coming back!
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August 2020 by Jim Wallace
Great financial institution. Easy to deal with and friendly
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April 2020 by Amy
Welcoming staff and fantastic tellers who are always professional, courteous and efficient. Lobby is always clean with minimal wait times. Shared branch banking is easy and hassle free. Thank you all so much for all your hard work!
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December 2019 by Kimberly Connell
I recently moved to this area and am looking for a good credit union so I stopped at Americu because it is close by and my brother had an account there. I was not at all impressed with the staff (the tellers were pleasant though) and that really surprised me - i was also shocked that they had no bathrooms for customers, no fax or copy machine -- oh i miss my credit union in Troy, if only they were in this area! I was all set to use Americu but now i am looking around, I would advise others to do so also
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October 2019 by Kayla Virginia
Morally wrong. It’s the only words I can use to describe what they did to my family. My grandmother was a loyal customer for many many years until her passing in July. This poor excuse for a bank took it upon themselves to decide where her remaining money was to go and put it all in a credit card leaving my mother to not only deal with the loss of her mother, but with the other bills of hers that were supposed to be taken care of by the money these people basically stole.
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July 2019 by beachbum
Member for years. Never had a problem. Service is great and interest rates better than banks. Friendly and helpful staff.
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May 2019 by Matthew Raum
Absolutely ridiculous excuse of a bank. They're contracts mean absolutely nothing and the customer constantly pays the consequences for it. Wish I never had the displeasure of dealing with them.
