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January 2023 by Michael Johnson
Horrible customer service. Asked about help with a pellet stove installation. Was given horrible attitude over the phone, and waited on a call back 3 different times. I called back and was told each time I would receive a call back, never happened.
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June 2022 by Judith A. Jean-Francois
Horrible customer service. They couldn't care less to speak with us.
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June 2021 by Steven Derrick
Bought one ton of pellets and asked that they be delivered (for a charge) the following week. Got them in the third week. No call...nothing. I called them during the second week and they indicated the “truck was in the shop”. Would have been basic customer service to at least let me know. Do not plan to buy from them again.
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November 2018 by Stephen Loizeaux
They were more than glad to take my money to install the new stove, but now that there is a problem for which I 1st called in May and it's not October and nothing! Their service stinks and they just lie and say they will be there next week. Terrible service
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June 2017 by Christopher
Great place. I bought my wood stove here about a year ago. The service was great We are very happy with the service and the stove.
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March 2017 by Christopher de bree
Great place. I bought my wood stove here about a year ago. The service was great We are very happy with the service and the stove.
