The Home Depot in Leeds, NY, is a well-organized and friendly store that offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies. Customers appreciate the helpful and knowledgeable staff, who are quick to assist with questions and project advice. The store’s shelves are always well-stocked, making it easy for shoppers to find what they need, whether they are renovating, gardening, or working on repairs. The store’s management often displays a cheerful and approachable attitude, frequently helping on the floor and maintaining a positive shopping environment. Many customers highlight the helpfulness of the staff, noting that they are friendly and approachable, which enhances the shopping experience. However, some issues have been noted, such as occasional problems with online orders and store aisle closures that can slow down shopping. Rental equipment, like rototillers, has received criticism when poorly maintained or not serviced properly, leading to dissatisfaction and negative experiences with customer support. Despite these issues, the overall impression of this Home Depot location is positive, with customers recommending it for its organization, comprehensive selection, and attentive staff. It is a place where both DIY enthusiasts and professionals can find what they need and receive helpful assistance to complete their projects efficiently.
Brenden at the Tool Rental was really helpful, and understanding of language barriers. He was really patient and fully explained the process, making it less stressful. His customer service was outstanding.
June 2025
Shop here weekly and am usually satisfied here. I've had some problems with online orders not being picked on time and occasionally closed aisles in this store can really cut into my time. Staff has always been helpful here
May 2025
Is what it is, nice staff, pro desk can be better on weekdays, when prime time workers process faster customer service.
