TOPS is a clean, well-stocked store with everything you could ever need. It is small and quaint, reminding some of their hometown. The customer service can be amazing, with employees going above and beyond, offering genuine care. However, there is often not a single register open, relying on self-checkout machines which some customers despise. The store's community feel is highlighted by acts of kindness, like a stranger helping others pay. While it has improved from being run down, the lack of open registers is a noted downside. Overall, it provides an amazing experience for many.
