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July 2024 by Martha Sanchez
Very disrespectful staff, I will never recommend anybody to switch to Verizon based on this disgusting experience...
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July 2024 by Liz B
Jana (not sure if I spelled her name correctly) Female, Caucasian/ Russian employee at this location is extremely disrespectful. I’ve been with Verizon for over 15 years and have never came across such an unpleasant employee. Im not even the type of person to leave reviews but after this experience I had to research the location to see if she was just “having a bad day”. From the other reviews I see that this is just who she is and I’m surprised she is still employed at this company. As of today, I am so disgusted that I am leaving the company overall. I literally walked in and said hello I am here to return a router and instead of a simple “I’m sorry but we do not accept routers here” she because extremely defensive and disrespectful. Talking over me before I could even finish my question. As a corporate professional myself, this is unacceptable and I am willing to escalate this matter. No customer should ever have to experience this.
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February 2024 by Montana Castro
Workers is very disrespectful and dismissive (Russian female with blonde hair ). Female worker doesn’t have knowledge of cellphones and cellphones accessories. (Red head male worker) went in there twice and both times worse experience ever. Waited at the front for more than ten minutes before being acknowledged by anyone everyone just kept looking up watching never acknowledging us.
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February 2024 by AJ Jacobs
Not helpful. They don’t try to help with phone issues. Just want to sell nee phones. ! No customer service
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February 2024 by D Bush
2 of the 3 times I was there I experienced rude customer service.Recently spent hours on the phone with Verizon tech support- who then sent me to the local store to pick up a SIM card replacement only to be told in this store that they can't do that and that that's not how it works... Had no interest in being helpful, accommodating our remotely friendly.Wish there was a closer store.
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February 2024 by Isaac Golden
I would love to know why when you first walk in, there's a checkin tablet at the door? You put in your information the reason why you're there, then you wait for someone to call your name to help you. That's how it's supposed to work. But every time I go, it seems like it's based on whoever the representative wants to help. The representative working there NEVER calls names from the tablet. What is it there for?
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December 2023 by Estee Stein
Henry, the manager is the one to see. He is the best! He is kind, knowledgeable and patient. I brought in my 80-year-old mother to trade in her IPhone SE and he was able to help her, not only with the upgrade to IPhone 15, but sending back her old phone, transferring the data, and helping us pick out and set up all of the accessories.
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December 2023 by Eduard Y
Wow what an amazing experience I had at this Verizon Location. Zhanna gave us an excellent service when switching over from T-mobile. I will come to this place for any of my needs and would highly recommend to all of my friends and family! Thank you Zhanna!
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November 2023 by marina villatoro
Firstly I went into the store.And the girl that work there is very nasty to me. Talks like she don't care about my money. I have recommended my friends to go there in the past. But now i don't recommended any one to go there because of her.
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November 2023 by Tony Solino
Professional staff and great help
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November 2023 by Zach S
Helpful and patient service. Thank you
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October 2023 by Robert Khumalo
What an outstanding manager Henry is,listens to customers concerns and able to solve their problems with out any arguments even with the frustrated customers before me he listened to their concerns and solved it, i was like Wow!Wow!Wow where did this guy come from he is such high skilled and professional.
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September 2023 by Carol Small
Manager named Tan. Welcomed me 20 Seconds after I walked into store. Knowledgeable, friendly, extremely honest... very helpful..
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September 2023 by Julia DeBellis
Not sure how this place isn’t a 5 star business. Kevin and the rest of staff assisted beyond my expectations and made it SO easy and affordable to get cell and Wi-Fi services. They were informative, professional and polite. 10/10.
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September 2023 by ELIZABETH JOHNSON
Today I experienced racism smh as a black female coming the only customer.. 5 employees seating around talking no body got up and said anything hello or hi.. i walked around still no one asked me do I need one guy he look up and keep on talking smh … then when I waited there I heard the one on the left looked up and laughed…because I’m black and I look like I can’t afford a iPhone because he keep on talking so a lady from the back came out smh.. so a few minutes passed a white man came into the store and they greeted him wow that blow my mind in Verizon store around 11:10am on 8/30/2023 I was racially profiled I never experienced that in my life .. I guess it a first time for everything I felt so embarrassed as I was asking for name one guy said he not giving no names and ran to the back … and when I put customer service on speaker talking that when the manager was trying to cover up and say that they was so busy talking about sports and not see me I’m 234 pounds really I’m not slim … Verizon you have to do better
