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April 2024 by Goldenline limousine Usa inc
Manager is sucks.she don’t want to help people.not coming back here.
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September 2023 by Israel Shimonov
One of the worst branches I have ever encountered. Being a chase private client doesn’t mean anything to them. Had to wait close to an hour to open a new account. Had no patience and left. Bad service. Manager should be fired
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August 2023 by Ben Kinzler
Great staffTerrific Manager
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July 2023 by Bk G
One month trying to fixed my problem with my business account and the solution is close you account and open new one ? I have 10 years already with them, terrible service
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April 2023 by Shy Golden
Been waiting for over 35 minutes just to have a talk with a teller to open a new bank account. They need to be more efficient with their time with other customers especially when it isn’t a busy day! Before they used to always have tellers available on deck waiting to help you.
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October 2022 by Huang Que
The lady in there shes not white and shes not black either, I dont know her nationality, shes tanned skin a little old like around 50s, I didnt got her name today oct 25,2022 shes wearing gray long sleeve, the lady I saw today is very rude and unprofessional whenever you try to open a savings account, she kept repeating that “youre not a u.s citizen” instead of helping me, she wasted my time and refused to help me, im still on process of my papers but I have work authorization i.d that I showed to her, and she told me I dont need to explain what i.d i have because she knows what kind of authorization i have, I lost it when she said “You dont even have a greencard” I was shocked of what I heard, So I left speechless and cry in my car, never in my life someone treated me this way!!
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August 2022 by Dapanamanian
The drive thru atm and indoor atm's constantly have errors lately where it cannot dispense cash or accept deposits.
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August 2021 by Amy G.
The drive thru atm and indoor atm's constantly have errors lately where it cannot dispense cash or accept deposits.
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July 2021 by Rakesh Walter
Chase is known for saving, checking accounts, mortgages, home equity, small business loans, credit cards and investments. But I want to add a humanity aspect as well. We had a meeting today July 12, 2021 at the Rockaway Turnpike location under very difficult circumstances dealing with the death of my wife Sonia who actually worked for Chase 20 years ago. We met with Frank who was friendly, informative and professional. He did a great job in completing all of our transactions, and did all the foot work before getting the other team members involved. This include notarizing documents, informing the tellers what was being done before we get to them, verifing information and documents. What could have taken all day which would include back and forth trips to the bank was done within a few hours. All our transactions were completed and we don't have to revisit it again. Several years ago, I had to make several trips just to open an high school account for my daughter.This bank is located in a great area just off the Rockaway Turnpike and really easy access.The bank is closed on Sundays, open on Saturday 9am-2pm, and Monday-Friday 9am-5 pm. There are 3 ATMs at the entrance, several in front the tellers, and one outside at the rear of the bank. If you want to speak to the bankers, you would generally to make an appointment. There several comfortable seating in the waiting area. Parking is infront of the bank. There is security in the building directing customers and enforcing social distancing. The current staff are friendly and helpful but this was not the case several years ago.
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April 2021 by Resident Romeo
Good customer service and also nice staff
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August 2020 by Mike Randy
Lack of knowledge on requirements about opening up a checkings account from their own bank.
That’s how those lazy unprofessional employees earn easy money sitting all day long chatting on Facebook.
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July 2020 by alejandro bmx
Lack of knowledge on requirements about opening up a checkings account from their own bank.That’s how those lazy unprofessional employees earn easy money sitting all day long chatting on Facebook.
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January 2020 by Yoram Eshel
The worst ever service I ever got in chase branch !!!!They don't answer the phone for hours.... When they do - they don't show any willingness to help you... they just "throw" you to customer service. shame on you !!!!
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November 2019 by Wrestle Reaction
Great staff and parking available! My local branch that I love and will continue to visit for as long as I live locally.
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May 2019 by Alexander Kiyko
Unprofessional, no real help from staff, just call 800 number.
