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July 2024 by Jon Ancowitz
I was fortunate to have Gavin's assistance today. He was not only highly knowledgeable, but also genuinely engaging. He listened attentively and synthesized my wishes with his own expertise to assist me in identifying the best path forward. He was a pleasure to work with.
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July 2024 by zach harrison
Garbage customer service…..
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July 2024 by Jamie G
Must be one of the best Verizon locations locally. Everyone seemed eager to help and Justin was exceptional. Thank you.
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May 2024 by Nannette L
Unhelpful and rude customer service. When the person helping us realized he was not going to make a big sale, he became rude and sarcastic. Stay as far away from this location as possible
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April 2024 by EJ Smith
This store looks futuristic, but apparently the future includes no ergonomic consideration for customers or employees. There is ONE usable sitting surface in the store, and it is a backless bench at the back of the store. For a store that is being visited mostly by elderly customers - never seen anyone under 40 going in/out any time I've been there - the lack of seating is puzzling. Even the poor employee who waited on us had to lean down and use a writing surface that sits far too low. A prime example of form over function.
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March 2024 by Mark H.
I have been a customer for over 25 years and thank goodness I have never had to use their customer service via phone or chat line up until now. It is absolutely the worse. They have call centers in the Philippines and probably elsewhere where your questions never get answered or it takes a very long time to get answers. I have two lines and the promotion was they would pay a monthly portion for each phone for 30 months. I waited until the 30 months were over and made sure both phones had zero balances on them. Now they are trying to charge me over $1500 for two smartphones because they claim my promotional credit is reversed because I closed my account before the agreement was completed. What a nightmare. They said not to worry because these are pending charges for the next bill. Why are they pending in the first place? They should not be there in the first place. They want me to wait another month for the actual bill. I don't want to wait another month to resolve this.
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December 2023 by Chris N
If I could give less one star I would. They sold me something that I later determined I didn't need and when I went to take it back an hour after I left the store they charged me a restocking fee. I called Verizon and told Verizon that if they didn't remove the charge, I would switch my service. Verizon apologized and removed the fee. Sense then I have gone to the Verizon store in Crossgates and they treat me great. No shifty sales people.
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November 2023 by Kim H
I didn't feel heard when I tried explaining what I wanted.
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August 2023 by Alyssa Varsanyi
Spencer's performance during our visit to upgrade my mom's phone was nothing short of exceptional! His knowledge and expertise in all things technical were truly impressive. Not only did he patiently address all of our questions, but he did so with utmost clarity and transparency, making the entire process a breeze. His professionalism and willingness to assist made the experience seamless and enjoyable.If you're looking for a top-notch service and someone who genuinely knows their stuff, I highly recommend this store, all thanks to Spencer! He's a true asset to the team and made our visit an outstanding one.
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August 2023 by Nick Smith
app is not working
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August 2023 by Abdul Rahman Durrani
They workers are very slow i be wanting to add line for over 1-5 hours and there was like 7 people working not recommend this location
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August 2023 by S
Amanda did EVERYTHING to switch my phone from ATT to Verizon. All I had to do was squiggle my finger on her Tablet for a signature. A+ service on this visit.
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August 2023 by Michael Frank
Apple store lite, corporate store for Verizon. Didn't find the staff to be that helpful. Found as much help online.
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August 2023 by Cathy Kilpatrick
Employees are very helpful and professional. She was very friendly.
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August 2023 by Jon Shannon
Never enough staff always a long wait!
