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August 2024 by Sean Moran
CLOSED ON SATURDAYS (UPS WEBSITE HOURS NOT UPDATED).
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August 2024 by Karen Jamack
The UPS website is a hot mess. However I went to this location at 24 Avis in Latham and Sean was really able to help me. Sean works in customer service there and he spent the extra effort to track down my package tonight. Thanks Sean!
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August 2024 by Get BCk
They robbed me today and holding my packages at there place in Latham telling me it’s with there security team I’ve been ordering 2 years my mom needs her products for her cancer
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August 2024 by M. Muun
Untrustworthy.
My own complaints echo many of the things already said. I will also add that the customer relation emails coming out of this facility completely lack a “customer service voice.”
If your package needs to be picked up, choose a location outside of the facility and expect it to take days longer than the “24 hour period.” Don’t waste your time trying to figure it out.
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July 2024 by Junhao Ye
Posted hour on Google and their website is wrong. They aren’t open for the weekend.
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July 2024 by Schuyler Foss
Dont bother using this service. Package dropped at wrong address and they no longer have a customer support department.
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July 2024 by CJ Carus
UPS is a pain to deal with. Their hours on Google are wrong, you can't call the local store directly to coordinate delivery or pickup with them, their call center is useless, etc.
What should have been probably a 5 minute call to coordinate a delivery has ended up taking easily 2+ hours, and I don't have my packages yet.
I feel bad for the people who have to try and continuously clean up UPS' messes and subpar performance. You all aren't paid enough for this.
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July 2024 by Hasan Almansour
The absolute worse courier I've ever had the unfortunate curse of dealing with! They would legit not deliver your packages. As in the package would go on the truck for 2 days and they just wont show up to deliver it! I called and was told that it will be delivered today and was given assurance of that, guess what ? THE DAMN THING NEVER SHOWED UP!
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July 2024 by Zoppanya Fontenot
Want to give a special thank you to my UPS driver today. It’s hot today and my delivery was heavier than normal. You went above and beyond by bringing the package inside my building. You are appreciated!!
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July 2024 by Jenninfer Levy
I have to say a huge THANK YOU to Sean at the UPS Latham facility on Avis Dr. He went above and beyond to help me find, and receive, my package that was needed for a breast cancer awareness lacrosse tournament. He was incredibly helpful, kind and understanding. Thank you Sean, you were a life saver! Our players looked dynamite in their pink shirts today!
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July 2024 by Jessalyn Goetz
I don’t normally write reviews but I need to acknowledge the exceptional customer service that I recently experienced from one of the Troy delivery drivers, Michael. My package required a signature and between two jobs and a doctoral program I am hardly ever around during the day. However, Michael returned twice that day just to make sure I got my package. As someone who works in the customer service industry, I know that this type of service often goes unrequited but he deserves recognition for it.
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July 2024 by flor Maria
With all different types of delivery companies UPS has been by far the best company so far! To all my ups drivers who deliver in Saratoga and I wanted to give a big thank you to one of UPS driver who always goes above and beyond when delivering my packages. He's tall, skinny, with curly hair, and consistently kind and professional. His friendly demeanor and reliable service are truly appreciated. Thank you for making my deliveries a pleasant experience!
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June 2024 by Benjamin Hartnagle
Couldn't get through the automated system to talk to an actual human. Was not able to get my question answered.
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June 2024 by Christopher Lentakis
A package containing a bike of mine from Amazon was stolen from me by someone at tall oaks apartments when I was not home. Ups keeps contacting me at a 518 area code number but I don't think they will locate my package. It's gone for good.
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March 2024 by Avery Fortin
Hours listed on website are incorrect, nearby dropbox is broken, and UPS has lost or made impossible the delivery of multiple packages. Used to be a reliable, customer friendly company, but no more.
