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September 2024 by Diana
A thief stole my check out of a mail can in front of the post office. He "washed" my check and made it payable to himself. Luckily, Trustco sensed something and called me to see if I did write it to him. I had to close my account and open a new one. They were extremely helpful professional and courteous with this awful situation and big shout out to Alex & William for everything!
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March 2024 by thomas betlow
Joined in 1999 and still with them
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December 2022 by Nicholas Kolor
I had the pleasure of working with John Mariani to set up a business account for my brand new company. I was extremely nervous and lacking mentorship, and expressed my absolute cluelessness to John. He took the time to explain every aspect of the account and what I could do with it, which put me at ease and was very appreciated. I admittedly have always had a negative view of banks, but John clearly does his job because he loves helping people. I will be a Trustco client for the foreseeable future, and encourage any other nervous first-timers to do the same!
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September 2022 by itsKaraElizabeth
I stopped in (with my newborn, and if you have kids you know that’s quite a feat) just to exchange some rolled change into bills because my bank was already closed. I was told I had to have an account to do so, which seems a little ridiculous. Then I was asked if I wanted to open an account, and it was clear that my doing so would be more beneficial to the teller than to me. Why would I want to open an account when my only experience with the company was asking to do something simple and they couldn’t handle that small task…
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February 2022 by Laurie A.
This branch is very professional and helpful. The staff are wonderful.
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April 2017 by Ith Ogh
Wouldn't give me some quarters because I'm not a member, now never will be. No wonder it was empty.
