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September 2024 by alezi ali (Alezi)
Nice little bank the elbow serve me even though I I am not one of their customers I went there to an account requested some documents never went back again, but they were nice and helpful. The reason why I don’t went back because I opened in account somewhere else.
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April 2023 by McWain Industries
Best experience I've ever had at a bank. Instantly greeted and spoke with the manager Herb. Very respectful, personable, and attentive. Will be doing business with them in the future. You have earned a customer for life. First impressions are everything.
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April 2022 by Garry Ero
Great people to deal with. Especially when my fathers estate is not easy to handle. They made it easy for me. Thank you Trustco. Keep up the good work.
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January 2022 by Tatiana N
I love this bank. there are people working here who are always ready to help and very friendly.
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March 2020 by Vince Coppola
I stop in every month multiple times to make payments on my HECL. Everyone who works here is great. The 2 tellers have been here for years and are always pleasant and super helpful. Thank you!
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December 2019 by Donna Elia
People here are very capable, attentive and friendly. It's one of my favorite branches!
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March 2019 by Greg .Patrei
The main reasons I bank at Trustco are 1) I have been with them for over 30 years and have been relatively satisfied. 2) They have many locations in the Albany area, and unlike some banks, have uniform hours at all branches. 3) Totally free checking. and 4) Both my SS check and pension check are posted promptly on the days they are supposed to be. One complaint I have is their ATMs require two insertions of one's card and is slow to react to transactions. At Pioneer bank ATMs, for example, one quick swipe of your card and you are out the door quickly. Also, if I want a cash advance from a credit card, Trustco's charge is higher than most other banks. ($ 3.50) as compared to $ 2 or $ 2.50 at other institutions. As for customer service, nothing exceptional, but OK at most branches. All being considered, 3 stars out of 5.
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February 2019 by Sakil Islam
I have gotten wonderful service from here before but today was the worst of all. Seemed like they had no interest in helping me at all. they didn't know what they were talking about at all. Refused to let me withdraw money from a check which i had done before with no problem. Just told me they can't do it, didn't even wanna hear what i had to say. So i just walked out. Thank you for wasting my time.
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January 2019 by Jennifer A
Worst bank I have ever used. Employees are rude and demeaning. They charged me for things that were not my fault!!! Told me they didnt have the authority to help me with anything. I called customer service they told me that they DO have the ability but chose not to. Went to a different branch and they helped me with everything. Also said the reason I was treated so poorly is bc they cant keep a manager in that store and the head teller(who is awful) runs the show. That is not my fault and now they lost a loyal customer for their awful employees at this branch. Stay away from trustco but mostly this branch in particular!!!!
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July 2018 by Aaron Gaza
Despite the bad reviews, I have had a wonderful experience here. I come to this bank once a week roughly, and they are very nice and very hospitable.
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June 2018 by Mariah Marie
I asked for the check I deposited to be posted right away and obviously it's a work check so he said of course I'll do that now! As if I didn't need the money or anything I look an hour and some later still not there! Any other location has posted the money ASAP.. I wish I didn't have to go there this time but it was close to work!
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July 2014 by rick thomass
oh my, i can't offer enough warnings about this bank. the turnover of the branch managers is almost WEEKLY (pointless to develop personal relationships with them...'cause they won't be there when you need them). my next concern is their online bill-pay function which DEDUCTS SCHEDULED PAYMENTS FROM YOUR ACCOUNT BALANCES THE MOMENT A PAYMENT IS SCHEDULED. in other words, you lose access to those funds IMMEDIATELY, despite the fact that the payment may not be sent to the vendor/or collected by the payee for several weeks from when the payment is scheduled. FINALLY...this bank scheduled a major upgrade of their online banking platform in mid-july 2014. today is FOUR DAYS after the upgrade, and i still CANNOT ACCESS the online billpay function. i cannot see my payees or my payment history, and have to call an 800 number to manually have one of their customer service reps facilitate required payments on my behalf. i have called the bank each day since the upgrade...waited indefinitely to speak to someone, and no one can tell me when the process will be fixed. my advice to anyone considering a relationship with trustco...go elsewhere. their customer service and their technology are both terrible.
