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January 2024 by Hunter
Always my go to for
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December 2023 by Kevin F.
I am a former worker at Sam's club latham NY. I was a food service worker in the cafe as well as the rotisserie chicken dept. Let me start by saying don't ever buy food in the cafe. Pizza is the main food in the cafe and the pizza has cock roachs all over them in the coolers. The hot dog cookers are never cleaned from the day before and are reused on a regular basis. Food poisoning or botchilism are sure to be a risk for your health. And don't get me started on rotisserie. Let's just say the conditions of the back area where the chickens are prepped would be shut down permanently by the health dept. Just want to give a heads up to all. Be concerned.
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September 2023 by Pam S.
I just came back from a cross country trip in a motorhome we stopped at Sams club from coast to coast. Latham Sams club is by far the worst Sams Club I have been too. Stood in line for a slice of pizza for about 15 minutes with 1 person ahead of me. Received my greasy pepperoni pizza ( other slices were strewn about the trays) to find out they were out of napkins. I was given balled up tissue from the back. No one bothered to put more napkins out. Check out line out the door was very long with only one employee checking the receipts. He seemed to be the only one who cared about doing a good job.
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May 2023 by Leo Callos
I was trying to get some food for my children though was interrupted by a worker named Abdul who was trying to kick me out due to it being close to closing time though I was already in the area I was supposed to be in and was trying to explain that I had only came to buy rotisserie chicken though was then forced to leave and the only thing willing to keep me going there is the rotisserie chicken.
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March 2023 by Cordell B.
Thank you (Coach), Sarah, for going above and beyond today in addressing my frantic search fir ICE MELT in time for tomorrow's storm. Out of the several individuals, you took the time to address my request by calling the pallet haulers, and coming from behind the service center and walking over to the area the pallet was and actually removing the plastic wrapping, so that I could buy them. others told me to wait or call back or this or that. Sarah (Coach), you did not. I see good future ahead for you. continue to do what you did today- practicing excellent customer Service with understanding and compassion.Cheers,Cordell B.
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February 2023 by Katlyn H.
I absolutely love shopping at Sam's. The only thing I don't like is that now you have to literally walk into an ice box to get your milk and veggies. As of customer service they're amazing. Elise is in cafe is one of my favorite people there. She's extremely funny and respectful. Sabrina, Nicole and Ian in the front end are also amazing supervisors. Move quick and efficient. Norman at the door is also amazing. I can go on and on about the amazing customer service at sams. Highly suggest.
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August 2022 by Christie B.
I have always loved Sam's but the last few times i have been there to shop they have had only one person checking out! It's absolutely ridiculous forcing their customers to self check or wait in a line of 10 or more customers waiting to be checked out. It's obvious by looking at the one and only check out line that people want someone to check them out! For a company to not try and accommodate their customers and save money at the customer expense is not acceptable. It also takes jobs away from our citizens. It's just wrong. I don't recommend Sam's at all based on the hassle of checking out.
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July 2022 by Lisa Murray
Excellent tire warranty! So happy with the service.
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January 2022 by Wendy Greiner
I want to point out an employee that went above and beyond his call of duty. His name is Nicholas and I understand that he is the manager for the tire department. I had been calling to check on a order before we drove 1 1/2 hours to pickup an item that may or may not have been there. I called over a 1/2 a dozen times by pushing "0" but it keep ringing and no one answered. I used the bakery prompt and they transferred me to customer service and again no one answered. I called again and used the prompt for tires and here is where I met Nicholas. I asked for the manager of the store but he stated she was not working today and asked how he could help. He went so far as to walk the store to see if it was in stock and one was on display there. He then walked to the pickup counter and confirmed that our order was not there and explained to us the reason they canceled our order when we placed it online was because they can not sell a display model and this is all the store had. This display model was showing up as inventory and this is why we were able to order it only to have the order canceled. Very frustrating to say the least. This young man went out of his way to help me and he needs to be recognized. Thank you Nicholas, you are truly appreciated!
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December 2021 by Joby M DeLuca
Love the employees they’re always pleasant shopping there never have a problem great food great selection and most of all great price
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December 2021 by Barbara P.
I was at the Latham Sam's club today and every single worker I encountered was so pleasant and friendly and helpful! It was a pleasure shopping there!Thank you!
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October 2021 by Neal -.
Great prices and selection. We especially like the Scan and Go option for checkout, resulting in no waiting in line. We also like that discounts are offered automatically with no need for paper coupons. We were BJs members for 30 years and now prefer Sam's.
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September 2021 by Pat P.
With the COVID I have been doing curb side pick up most of the time my order is brought out by a young man name Jose who is away so helpful. He makes a point to make sure my order is right.
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July 2021 by Magaly H.
It's a good place to buy things in bulk. Also the cookware is great prices are reasonable as well. If you have a big family you should try it out.
