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September 2024 by Dan Reynolds
I love this Dealership ! I have bought or leased 8 cars and they have always been great to me and my family . From the GM to service a great place too do business !
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August 2024 by Shannon Busha
I had Manny as my sales associate. He was amazing answered any questions I had. Kept me updated throughout everything. Made the process quick and easy. Highly recommend them.
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August 2024 by Fernando Zinato
A Challenging Customer Experience with NEMER Volkswagen in Albany, NY
I moved to the Albany region with high expectations of exceptional customer service. My initial experience with NEMER Volkswagen, one of the largest dealerships in the area, was thought to positive, till my enthusiasm has been overshadowed by a significant issue post-purchase.
I bought a Volkswagen Atlas with them, fully equipped, including bicycle transborder accessories. Unfortunately, a persistent noise has plagued my driving experience, starting at just 30 miles per hour. When I reported this to NEMER, I was surprised to learn that the issue is well-known but unresolved. The service team informed me, without hesitation, that there is nothing they can do about it, which left me in disbelief.
This lack of resolution is deeply disappointing. I invested in what I thought would be a dream vehicle, only to discover that a known issue was sold to me without any warning. The proposed "solution" is to seek out aftermarket accessories, which is far from ideal.
I'm sharing this experience as a caution to others and a call for the NEMER dealership to reconsider their approach to customer service. I hope to find a more sensible resolution soon and will provide updates as my situation progresses.
Thank you for your attention.
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August 2024 by Brian Schneider
Excellent experience, extremely professional.
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August 2024 by jesse foucault
Nemer Volkswagen did a phenomenal job with my car purchase. I was extremely satisfied with my experience. I recommend them to anyone looking to buy a new vehicle. My salesman Archie made the process quick and was professional throughout the entire process. Thank you Nemer Volkswagen.
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August 2024 by karthik vellanki
Jacob had a good approach he is good at customer Interaction
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August 2024 by Daniel Laird
I drive 2.5 hours to buy cars here, because they are that good. Buying my fourth vehicle from them today, I couldn't be happier. Brad and his team are top notch.
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August 2024 by Emi Wilson
Great staff! Got me in my new car in less than 2 hours, I would definitely recommend this dealership!
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August 2024 by Fabio Castro
If you are looking for a great experience buying a VW ask for Fred Maser.
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August 2024 by Lisa St Pierre
I highly recommend Nemer Volkswagen for your next purchase of a new vehicle. There isn't a high pressure sales vibe and you are treated fairly. The dealership is very nice and the staff are friendly. Michael Mormile is excellent to work with. I love my new Atlas!!
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August 2024 by Danielle Fields
Staff were beyond friendly and accommodating.
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August 2024 by Elizabeth McMurphy
I went in to trade in my first car and left with a brand new Tiguan, Ryan was a pleasure to work with and very efficient, went in Tuesday and came back Thursday and left with a new car, my first car buying experience else where was not as smooth, I totally recommend! Jim was also great with explaining all about the financial aspects to the car and so on. Definitely a VW Girl for life! Thanks guys!
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August 2024 by Jessica Oulacha
Nemer Volkswagen in Latham is the absolute best. Cadell was the best he made the whole experience super easy and went above and beyond to make sure I got the exact car I wanted. Keith in finance is the man we didn’t even need to negotiate terms as he gave the best deal we could have hoped for.
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August 2024 by Scott Turner
Nemer VW is the place to go for friendly service and sales. The entire staff was exceptional with a special thank you to Jason and Manny.
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August 2024 by Kelsey Winters
Mike M is the absolute best sales person there is. He makes sure you have everything you could possible want, gets things done in a timely manner and makes the whole process a breeze. I’d recommend make 1000 times over!
