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September 2024 by ruth defiglio
Grayson was great to deal with.
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September 2024 by Paul Rosano
Sales person made my decision easy
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September 2024 by Lauren Fisher
Like several others, I wish I could give this 0 stars or even negative stars. I bought my brand new vehicle two months ago. It had a dent, chip and several scratches in it. The dealership promised to fix it and made an appointment for me to come in. In the meantime, my license plate holder broke off and I had to convince them to warranty the item. When my car went it for service on a Friday, I heard nothing all day. I called and called and no answer. I finally went up in person at 4:59 (they close at 5) and was told “oh we didn’t do any work on your car and have to keep it through next Tuesday”. I took my car home and brought it back Monday morning. Well guess what, the SAME thing happened- no call, no answer. I went up and they tried to tell me the work on the chip had been complete. The chip was in the exact same condition I had brought it in. I called the sales manager (yes, sales, because no one in service would help) and he informed me the touch up paint wasn’t even ON SITE so it was a blatant lie that any work had been done. Fast forward to the next day, I go up to pick up the car after being ASSURED the work had been done. It looks like someone took red nail polish to it. No buffing, smoothing or clear coat. The vehicle NEEDS to go to a body shop but since there isn’t one on site, they are trying to do a cob job. I was told it would be fixed “soon” but that was several weeks ago and I have heard nothing from them. The people in the parts department are just as unhelpful. I ordered floor mats from Ford and was required to have them shipped to the dealer. Both times I went the parts department said “we don’t have them”, well actually they did, they were just unwilling to look for them. I cannot express how frustrating it is to experience this kind of service immediately after purchasing a new car. You shouldn’t have to physically drive to the dealer to get an update on your vehicle. Perhaps the worst part is how unphased the service advisors were, which says to me- they are either told not to care about customer service or are so used to dealing with upset customers they don’t care anymore.
To whoever is responsible for responding to this- before you tell me “please reach out to discuss your concerns”, don’t bother. I HAVE reached out numerous times over the phone and in person and you have done NOTHING. If you want to make this right, you can call me. Best of luck to anyone who purchases a vehicle here, I hope you don’t ever need service on it.
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September 2024 by Hudson Valley Homes Sellers
We had a very good experience at this dealership. The sales floor was pristine and the staff was wonderful. Grayson, our sales associate, was very knowledgeable and courteous. We will definitely be back to buy another and would highly recommend it.
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September 2024 by David Goldstock
Lets talk about the worst dealership experience I've ever had in my life. We'll start out by dropping my car off for a safety recall and a tire plug, when I was able to pick my vehicle up (after calling the dealership over 20 times trying to get through to anyone in any department but all I continually received was a voicemail) I open my hood to find that it looks like my vehicle was taken apart with a pocket knife and put back together with a hammer, with the horn never being plugged back in, the radiator cover gouged and hood support missing. I return back to the dealership the following morning to be given a loaner car while they fix my vehicle and for the icing on the cake the 2024 F150 they gave me as a loaner refused to start in one of my customers driveways. After calling the dealership to tell them this I was transferred to the voicemail of the service department and was forced to make several other calls to get in contact with anyone who was able to help me. The resolution to the issue came from me paying myself for an Uber to drive me over a hundred and fifty miles back to the dealership now I get to submit a receipt and hold my breath for a reimbursement on the $180 Uber ride. I strongly encourage anyone reading this to do business with any other Ford dealership aside from Latham Ford the entire process I have been through in the past 3 days has been consistently terrible and disappointing.
Edit: The lower portion of my bumper will also need replacement since the tech ripped the fastener out and split the retaining clip.
Edit 2: Tried reaching out to the owner as requested in his reply left my name and number never received a response.
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August 2024 by Michele Sillins
After an initial rough start with the online appt department, in the end I walked out with a car I love! Both Trevor and Bobby went out of their way to work with my husband and I, there was no sales pressure, no bait and switch and no surprises. They were efficient, pleasant and knowledgeable. Due to these two individuals I will be going back there again when it's time to buy another car. Hands down one of the nicest car buying experiences we've ever had!!
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August 2024 by howard croote
Friendly staff and easy to talk to. Willing to answer any questions.
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August 2024 by George Finelli
Could not be better awesome
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August 2024 by Gerald Heath
We went to Latham Ford to drive a new Edge. Our salesman Bobby, and Mgr Trevor, were excellent to do business with. They were very informative, and, worked with us diligently to get the best deal in a vehicle we liked. Ended up buying a new Escape, and, my wife couldn't be happier with her new vehicle. I have purchased alot of new cars in my life (15 or more), and this was one of the smoothest and least hassle car buying experience I have ever had. Bobby and the staff were knowledgeable, answered all of our questions, didn't pressure us on any certain vehicle(s), and gave us a deal we are very pleased with. We would definitely recommend. If you're in the market for a new/used car, give them a shout. You'll be pleasantly surprised with the car shopping experience you'll have.
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August 2024 by Bri Diprima
Very helpful and personable! Got me the deal I needed in the exact vehicle I wanted. Sam was great!
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August 2024 by Gaius Casas
One of the best car buying experiences I’ve ever had. My wife bought a car there and I saw how good her experience was and within a week I also purchased a car with the dealership. Greet people especially Sam. Just simply great dealership that's Committed to good service. I highly recommend Ford Latham.
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August 2024 by kim curtiss
Thank you Bobby for not only the great deal but the fun and enthusiasm you put Into making it . I’m looking forward to many years in my new Explorer !
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August 2024 by zac hanley
Trying to charge 1k plus over asking price because I want to use my own financing.
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August 2024 by melissa barnes
The mobile service is amazing! I love that they came to me for my oil change instead of me having to take time off work.
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August 2024 by Carly Iannone
Just bought an awesome 2023 ford escape. This is my 2nd one, I love them so much. This time I dealt w/hunter and he did everything he could to get me the deal I needed. Stop in and see him! You won’t be disappointed.
