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July 2025 by Caitlin Sweet
I was stranded and my battery was dead but Tyler the service manager came in and saved me! The team moved their schedule around and fit me in, they were real life savers today.
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June 2025 by Patti Chase
LADIES BEWARE - whether at this store or other automotive places we should always get a second opinion on work they say we need done. I went to this store because of the great reviews. I was treated great by the manager on the phone, said I needed tires and front end alignment. He ordered the tires and made an appointment for me to have them installed. Once there and they had the tires off a gentlemen came out and informed me not only did I need an alignment but also my left lower ball joint and right lower ball joint needed to be replaced and said that should be done before the alignment. I spoke with the manager and asked if it would be safe to drive home so my husband could take a look and he would probably be able to do the work. He said it was safe.
I decided on my way back to stop at another tire store to have them look at the front end which to my surprise they told me all was good I just needed an alignment. My husband also confirmed that I did not need the other work. I am very disappointed that they tried to take advantage of me. Shame on you Goodyear Auto Service Center 0128. The job they quoted me would have cost me over $800.00
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June 2025 by Patrick Cartwright
I feel as if I have found a secret prize.
This shop has always been helpful, quick and responsive.
Getting an appointment over the phone was easy and work started on my car as soon as I arrived. Very pleasant, informative and honest staff. Keep up the good work guys
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May 2025 by billy fay
Let’s be honest theyre hard on people
With inspections but pass their friends inspections Whos cars shouldn’t be on the road , when Sean gets mad at other co workers he starts pouting like a little sissy girl and throws things around when you’re supposed to be learning , Kerry can barely screw in a light bulb let alone fix my serpentine belt I paid 400$ for and it ended up breaking 2 months later ,Scott the manager of the store can barely even use the tire machine or know how to. The upfront cashier guy doesn’t even know what a tire rotation is and the whole shop sucks and is unequip for the duties it’s supposed to do just go somewhere else I promise it’s better that way
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April 2025 by Laurie Anderson
The service at Goodyear Latham was excellent. They diagnosed the problem, took care of my Car Shield approval and serviced the car quickly. The technician Shane was very thoughtful and informative. The customer service person was very helpful and welcoming.
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December 2024 by Guilherme Costa
Every time I make an appointment, he never answers on time, what’s the point of making an appointment?
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July 2024 by Glen Shefkowitz
Brought my 2013 genesis in for a simple repair. I just bought this not even 30 days and my tie rods came out bent, level heightener missing and it took 8 hours to replace am alternator. I complained so they called the cops on me and had my removed from the property. That heavy set woman is the worst and the mechanics are terrible. Stay away from this place. Bring your car to Mavis down the street. This place is not worth the headaches.
UPDATE: IF YOU ALL CAN TAKE NOTICE THAT ALL OF THEIR RESPONSES ARE COMPUTER GENERATED AND NOT BY A PERSON IT JUST SHOWS THAT THEY TRULY DO NOT CARE ABOUT THEIR CUSTOMER. I'M STILL WAITING ON MY REFUND.
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July 2024 by Tess Goyette
I've been coming here for a while. I really like Ken and his honesty about things with my car. Today I went for an oil change and asked if they could check my shocks (I know nothing about cars whatsoever). And he came out and was honest that my shocks were fine and that the squeaking I'm hearing sometimes is just because my car is older. Someone else might have been dishonest to make a quick buck, and I really appreciate that isn't the case here! I will continue to come back to this location!
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July 2024 by Charles Maina
The staff are very unprofessional and very slow in attending clients ,,booked for oil change and i was rescheduled twice in a single day
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June 2024 by Kierra Mattie
Super friendly and helpful! 10/10 would recommend any day!! Ken is an actual lifesaver!!! I came in here terrified after experiencing the dreaded jeep death wobble on my new car. They worked with CarMax to get me four new tires (not cheap for a Jeep) and rebalanced them perfectly! I can now cruise on the interstate and hit any bump without having to fear the wobble. I can’t express my gratitude enough!!
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June 2024 by Jon
Showed up with my vehicle in need of service, got in, got out, Aaron and Ken were great. It was a bit later in the day, no guarantee given I was going to be able to get service performed that day, but I waited around and they snuck me in, very pleased.
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May 2024 by Randy Mitchell
I don't know, it used to be the best place to go.
Best place, I know to do oil and tires. Watch The Greatest. I hope you get better used to love that place.
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April 2024 by joe wells
I dropped my vehicle off at 8:30 in the morning to have 4 tires mounted and balanced and a oil change and front end alignment. Went to pick it up at 3:30 and it was still up on the lift with no tires on it. Went back at 5:30 to pick it up still up on the lift. Never got the alignment done. Go back on Wednesday for alignment and they tell me that they can't adjust the tie rods even though it was done 6 months ago. I would not recommend this Goodyear store. It has gone down hill since the new crew took over
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April 2024 by zach shovel
They do not have to honor appointments.
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April 2024 by Kathy Harbour
Car was running smoothly. Brought it in for a routine oil change. Picked it up and it was hitching and dragging. Checked the oil dipstick and oil was way past midmark and dark brown. Brought it back to Goodyear and told it was probably a blown gasket. Took it to dealership. They said transmission dipstick was dry. Only 1 quart of transmission fluid was found after draining. The engine oil was overfilled. The dealership drained 7 quarts of oil and it had gotten all over the engine. A $69 oil change became $1000.00 in repairs.
Basically, transmission fluid disappeared while my car was there and a LOT of engine oil ended up in the oil tank.
