-
November 2023 by Megan Harrison
I have not personally dealt with DHL but as I was coming up route 2 in grafton New York one of the drivers ran us off the road once and my husband had to lay on the horn because the driver was too busy on his phone . Then the second time they almost rear ended us and we had to cross the center line into oncoming traffic to avoid being hit by this driver . When I called to report it the number I called the woman was snotty to me and told me I needed to call a different number and the next number I called all it does is ring
-
November 2023 by Brown Eyez Hines
Everytime I come to pick up my packagesThe customer service is so greeting& polite.? you really have nice people at DHL!
-
November 2023 by wayne Quan
It's was what I expected but better I very much appreciated the service and the protection of my item.
-
September 2023 by Casey Gerrish
Literally the best experience with package shipment customer service I’ve ever experienced. Big shout out to Ben at the front desk who was able to track down my package, hold it, and hand it off so we could get our jerseys in time for our first home game. These guys saved the day and would recommend to anyone looking to ship with them. Bravo!
-
September 2023 by Justin Nobel
My girlfriend had an important item she had to get overseas to Europe in short time, various other package carriers had completely fallen through or given confusing and contradictory info, so we showed up to the DHL near the Albany airport concerned and harried. Ben here was so professional, so calm, and walked us through the options, and presented a general tone of confidence and knowledge that made us very secure with using DHL. The entire experience was appreciated and the service great. Ben is fantastic.
-
September 2023 by Paulina RPI
Paula, Ben, Kevin, and Tom at DHL Latham are always very helpful whether I need phone or in person assistance. Once someone even stayed a couple mins late so I could pick up an important order before the weekend. The tracking has always been accurate too.
-
September 2023 by Atricia Graham
Kevin made sure that my package was secure - just the way I wanted, and then got me in and out quickly. I’ll definitely be back!
-
August 2023 by Carolina Lanuza
Ben is amazing! Very professional and knowledgeable. It was an amazing experience. Coming from Kingston, I know now the best place to use for DHL services. Thank you for your amazing staff.
-
August 2023 by chai k
the service here is really good. Especially Ben responded immediately when I called to the store and helped us in getting the package on time.
-
August 2023 by Aaron Aldrich
Tom was excellent! 12/10 he was busy and took the extra time to track down the actual carrier who delivered the package and sent a photo. I found the package, I have two houses on my property and a long long driveway and a rental house that’s not rented. The carrier was amazing for driving all the way up here too but there’s a large shipping crate for deliveries at the end of the driveway they must have missed! Tom took the extra time and effort to actually find my package that was my mistake for missing! Everyone really went above and beyond what’s probably expected to help me when it was my mistake for missing! Thank you guys so much! Absolutely amazing service and polite. Also the carrier went way beyond as well to drive all the way out basically a logging road to deliver the package to my doorstep and take a picture as well! Perfect service and I was upset when I called and they all handled it perfectly and professionally. Absolutely ? ???? thank you so much
-
August 2023 by Karida Menzie
Met with Ben and his service was extremely excellent. Very welcoming person and every detail was on point.
-
August 2023 by Mary West
Ben and Tom were so very helpful. Made this transaction easy and stress free . I highly recommend
-
August 2023 by Karrie Rutecki
Delivery driver Steve was awesome!Very professional!Keep up the good work Vans Express!
-
May 2023 by NY Jim
Received great, friendly service from Paula and Stephanie.
-
May 2023 by Liz Carr
Excellent customer service by Karrie. Thank you