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July 2024 by Boss Triizzy
I came to CVS in a hurry looking for Sodium Chloride Opthalmic Ointment and couldn't find it. I saw an employee stocking shelves and politely asked him for help and told him that I was in a rush. He quickly stopped what he was doing and asked what I needed. I gave him the description and he searched on his phone for it. At first we went to the pharmacy area and it couldn't find it. Then we went to Aisle 21, and found something similar but it wasn't thointments ointment. Finally we headed back to the backward again by the pharmacy and then we found it. I was extremely grateful for his assistance. I asked his name just to leave this review. He said Brady, like Tom Brady or Brady Brunch. We had a good laugh and I proceeded to check out. Thank you Brady for your help, have an awesome day!
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June 2024 by Melissa Novak
Fast and friendly alot of choices.
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April 2024 by Tina VonFricken
I always love going to cvs, I have to say I just wish they carried the same items as the Cvs located in Latham.
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February 2024 by Iris Pacheco
Excellent customer service @ 750 New Loudon Rs. Latham, NY.
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February 2024 by Wendy Mitchell
I have a prescription I fill every 3 months. Every time the store doesn't have it. They tell me it will be there on a certain day, I go on that day to be told they haven't unpacked their shipment. I am constantly driving to other cvs pharmacies to get my prescription filled because waiting for over a week is not an option. I will be filling my prescription elsewhere.
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December 2023 by Ronnie Stackpole
There is 5 urgent cares in a 5 mile range from this cvs and the pharmacy closes at 5 pm on Saturday, makes no sense.
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December 2023 by Michael Lamkin
Was just in there to pickup a prescription for my wife about 1:40 pm. My wife had called earlier to see if it was ready and it was so I headed up there and the shutters in the pharmacy were all closed. I saw people moving around back there. And I spoke through the shutters and asked if they were closed (meaning closed for the day) and people just ignored it. I spoke with a fairly loud voice but they acted like I wasn't there. I repeated is "anybody back there"? A woman came forward toward the screen and said "can I help you"? I said again, "Are you closed" and she jumped in and said "yes we are closed! There's a sign out there if you read the hours" I said "for the day" and she said "for lunch from 1:30 to 2:30" I looked the sign and it wasn't immediately apparent and was at the bottom of the pharmacy hours sign and took up about an inch of the sign in red. I've havent' been to this CVS in a very long time and was confused by this. I explained that we were told on the phone that the prescription was ready and she just walked away.I think that a pharmacy, ESPECIALLY a pharmacy should be way above board in the way that they treat their customers. This wasn't even civil and tone was sarcastic and arrogant. They have no idea why you are picking up a prescription or if you've never been subjected to their bizzare "closed for lunch" policy. You can be sure I will never use this pharmacy again! Extremely rude. Now I know why it has such a low rating. Very different from the CVS in Newton Plaza which has great service and helpful staff!
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December 2023 by Wendy L.
I've been using the Pharmacy for 2 years now. They are good at filling prescriptions and sending reminders etc..., but if you try to call the pharmacy you may not get an answer. After repeated tries and waiting and waiting, you may get lucky. I know they're very busy, but it would be great if there could be someone to answer the phone. There can be so many questions that pop up when getting a new prescription filled, it would be nice not having to stress every time you call wondering if they'll ever answer. Besides that, no issues.
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November 2023 by Hayley Gause
I was in town passing through as my normal pharmacy is in Virginia, the pharmacy was very rude and did not want to help me transfer my medication I needed. After calling my pharmacist asking him to help me with this issue the blonde female then continued to be rude. She told me to come back in an hour in which I came back after an 1.5hr and they told me it’d be another 30 minutes. In which i told them I needed my medication immediately as it is detrimental to my health. Horrible customer service DO NOT GO HERE!
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November 2023 by Danny Wright
The staff in the pharmacy is not customer service oriented at all and rather rude
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October 2023 by Jean Senecal
I ordered a lawn sign from the photo department when I went to pick it up. There was a little issue with it but Isaiah and Jared took care of the issue and made it right. They were very nice and professional. Thank you guys for solving my problem and being so nice about it.
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September 2023 by carolyn smith
These people I believe are racist. They don't treat all people the same and I witnessed this myself. The staff in the pharmacy are rude and brush you off other than find a solution. I would recommend going somewhere where people respect people in general.
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August 2023 by Brooke Nix
DO NOT - I REPEAT - DO NOT GO TO THIS STORE OR ANY CVS FOR THAT MATTER! I took my tapes into this store to get converted into DVDs. The girl told me they do it in house, so I expected to hear back within 48 hours. I never did. I called and called and called no one ever answers so I drove there and asked where we were in the process. The employees said they don’t see my stuff there. So, then I asked to speak to the manager they said he wasn’t there, so I gave my info for him to call. He never did. Time passes and I then called and called and called and no answer. So, I went on their site and was directed to speak via chat w a rep from yes video. She told me that they don’t have my stuff nor was it ever shipped. This is now 5 weeks later. The rep contacted the store manager and he said he has the tapes still and was going to call me back w the info. He never called. This has continued for over 2 months now and the manger Garrett Rexford has mailed my tapes from my childhood and of family members who are no longer w me to a business somewhere in Grand Rapids Michigan. He sounded as if he didn’t care and text me the information of where my stuff was, he had the audacity to say here’s the info and basically expected me to figure it out his mistake. I could only get so far because I did not mail it. From months of going back and forth with ups, CVS Corp, the manager and yes video. I have gotten no response from anyone and Garrett the manager has also blocked my number. I’ve documented all calls, texts, chat etc with everyone. Corporate contacted me through a message cvs portal, asked for my number and best time to call and almost a week later, no one has reached out.
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August 2023 by Brooke N.
DO NOT - I REPEAT DO NOT GO TO THIS STORE OR ANY CVS FOR THAT MATTER! I took my tapes into this store to get converted into DVDs. The girl told me they do it in house so I expected to hear back within 48 hours. I never did. I called and called and called no one ever answers so k went in and asked where we were in the process. The employees said they don't see my stuff there. So then I asked to speak to the manager they said he wasn't there so I gave my info for him to call. He never did. So I then called and called and called and no answer. So went on their site and was directed to speak via chat w a rep from yes video. She told me that they don't have my stuff nor was it ever shipped. This is now 5 weeks later. The rep contacted the store manager and he said he has the tapes still and was going to call me back w the info. He never called. This has continued for over 2 months now and the manger Garrett Rexford has mailed my tapes from my childhood and of family members who are no longer w me to a business somewhere in Grand Rapids Michigan. He sounded as if he didn't care and said here's the info and basically expected me to figure it out. I could only get so far bc I did not mail it. From months of going back and forth with ups, cvs Corp, the manger and yes video. I have gotten no response from anyone and Garrett the manager has also blocked my number. I've documented all calls, texts, chat etc with everyone.
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August 2023 by Carol Chiarella
I had been looking for an item everywhere with no luck.(Walmart Target). Ran into CVS to grab a few things and found the item! They truly do carry everything!!
